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T-RackS Custom Shop Released

VST, AU, etc. plug-in Virtual Effects discussion

Moderator: Moderators (Main)

KVRAF
 
6488 posts since 4 Feb, 2004
 

Postby braj; Thu Dec 06, 2012 9:36 am

I also wish you could buy bundles with gear points. That just seems illogical that it isn't an option.
I have no talent, here's the proof:

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KVRian
 
808 posts since 9 Jul, 2006

Postby MountainKing; Thu Dec 06, 2012 9:38 am

I also wish you could buy bundles with gear points. That just seems illogical that it isn't an option.

+1
I'd like to see that as well. Would be cool.
Mac Mini i5 | Studio One Pro | Focusrite USB 18i6 | MindPrint DI-Port | M-Audio B5 | AT4033 | DT250 | Squier51 | Breedlove D25SR
Pick Me Pick me!
 
7540 posts since 11 Mar, 2002, from in a state of confusion
 

Postby VitaminD; Thu Dec 06, 2012 9:39 am

Peter - IK Multimedia wrote:
VitaminD wrote:
VitaminD wrote:Does this make the Classic EQ license I was trying to sell worthless now? It looks like you are giving it away ??


bump.

The Classic EQ is in T-RackS CS Free but if you purchased as a Single would be a legitimate upgrade path per the link ini the first post.


Oh so I see. Thanks. :)
"Use the talents you possess, for the woods would be very silent if no birds sang except the best." - Henry Van Dyke
KVRAF
 
10362 posts since 18 Oct, 2003, from Berlin, Germany
 

Postby Compyfox; Thu Dec 06, 2012 10:00 am

Peter - IK Multimedia wrote:
BERFAB wrote:While I'm at it, perhaps you can tell me which upgrade I qualify for. I own all the T-Racks 3 gear, plus CSR, but NOT Black or White. These were all not purchased as a bundle, but acquired as singles which now add up to the bundle (complete with shell).

Cheers
-B

If you purchased Singles, you would qualify for the Singles upgrade. That's on the surface and of course because even three upgrade SKUs are too many in the opinion of most people (both buyers and vendors), I think.

I can get you in contact with someone or you can use the Contact form on our site in order to see what may apply in your particular case. That is always the best option when you've got a trajectory that doesn't exactly fit the offered upgrade paths .


Why make it that difficult?

The "Deluxe" set was and still is sold without Black and White. So if BERFAB has all singles except White/Black, this would mean his licenses are equal to "Deluxe".

So why not simply convert it into Deluxe for simplicities sake? He would then be qualified to go the Deluxe -> Grand route. And IKM didn't loose a dime, but actually gain more since he got his modules individually. Doesn't matter if in a sale or not.



You see, not to slam your turf here. But this is exactly the problem I was PMing you about months ago. Instead of having simple schemes, everything is overly complicated.
User avatar
KVRAF
 
3100 posts since 20 Oct, 2009
 

Postby Peter - IK Multimedia; Thu Dec 06, 2012 10:09 am

K-Slash wrote:Peter, no doubt about the ears and modeling skills of the IK team. I won't argue with that ;).

I meant, in real life, it's common use to drive a 1176, but with a 2A you don't use it for getting "obvious saturation".

But if you get it on the level of the UAD version, which I'll now as soon as I install these, you'll save me LOT of euros and I thank you for that :D.

Ah yes, not intending to say you doubted our devs :) Actually I wrote pretty quickly too - they are both there for the listening (especially the 1176 with that preset mentioned which is quite good) and of course the changes can be very apparent yet very different for each on their own (and with the different sources). I didn't mean to infer it wasn't. And yes, I should clarify that there's a lot to do with the source as was pointed out too. We really shouldn't compare these two units, as they have different behaviors. One important note about the LA2A as I can say regarding it on its own without comparison is that it (White 2A) will be harder to push into saturation due to its nature and that you'll clip your DAW before you clip the unit (just like the hardware reacts). So comparisons to each other aside, the 1176 also does now have a really apparent and musical harmonic distortion when pushed too. The LA2A has a lot more headroom, too, so it makes comparing the two units less relevant than I had meant to imply.

I should always focus on the comparison to the real version of the hardware, I didn't mean to imply that these two units should be compared to others. And the point about the different sources is a really great thing to highlights, as well as the LA2A having so much headroom in general on its own (not in comparison with another unit, but in its own right as a real hardware unit).
Last edited by Peter - IK Multimedia on Thu Dec 06, 2012 10:13 am, edited 1 time in total.
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KVRAF
 
3100 posts since 20 Oct, 2009
 

Postby Peter - IK Multimedia; Thu Dec 06, 2012 10:11 am

@CompyFox - and I've offered to get people a proper resolution via direct contact with our team. If we have 5 million SKUs for every different upgrade path that would kind of make it more complex.
Pick Me Pick me!
 
7540 posts since 11 Mar, 2002, from in a state of confusion
 

Postby VitaminD; Thu Dec 06, 2012 10:12 am

Compyfox wrote:
Peter - IK Multimedia wrote:
BERFAB wrote:While I'm at it, perhaps you can tell me which upgrade I qualify for. I own all the T-Racks 3 gear, plus CSR, but NOT Black or White. These were all not purchased as a bundle, but acquired as singles which now add up to the bundle (complete with shell).

Cheers
-B

If you purchased Singles, you would qualify for the Singles upgrade. That's on the surface and of course because even three upgrade SKUs are too many in the opinion of most people (both buyers and vendors), I think.

I can get you in contact with someone or you can use the Contact form on our site in order to see what may apply in your particular case. That is always the best option when you've got a trajectory that doesn't exactly fit the offered upgrade paths .


Why make it that difficult?

The "Deluxe" set was and still is sold without Black and White. So if BERFAB has all singles except White/Black, this would mean his licenses are equal to "Deluxe".

So why not simply convert it into Deluxe for simplicities sake? He would then be qualified to go the Deluxe -> Grand route. And IKM didn't loose a dime, but actually gain more since he got his modules individually. Doesn't matter if in a sale or not.



You see, not to slam your turf here. But this is exactly the problem I was PMing you about months ago. Instead of having simple schemes, everything is overly complicated.


Well the 'schemes' (as you put it) are to handle most customers.. the situations that don't fit those are when you contact support and have them figure something different that caters to your issue individually. I'm guessing that is what Peter just said.

Perhaps Support can offer him the deluxe upgrade for free and/or the Grand upgrade for the deluxe price.. but he won't know until he asks in private to one of the support team on the ikm website.

They (and no company) can NOT offer plans for all options all the time. As a customer, it seems logical to have all options. As a business it might not be so logical.
"Use the talents you possess, for the woods would be very silent if no birds sang except the best." - Henry Van Dyke
KVRAF
 
5107 posts since 25 Mar, 2004

Postby BERFAB; Thu Dec 06, 2012 10:22 am

FWIW, I will privately pursue this with the contacts that Peter has pointed out. However, I'm certain that there are many other loyal IK customers in similar circumstances (there were tons of group buys for these things), and I believe that this is what CompyFox is pointing out.

Cheers
-B
Berfab
So many plugins, so little time...
KVRAF
 
1692 posts since 9 Jul, 2006, from Paris, France

Postby K-Slash; Thu Dec 06, 2012 10:23 am

Peter - IK Multimedia wrote:
K-Slash wrote:Peter, no doubt about the ears and modeling skills of the IK team. I won't argue with that ;).

I meant, in real life, it's common use to drive a 1176, but with a 2A you don't use it for getting "obvious saturation".

But if you get it on the level of the UAD version, which I'll now as soon as I install these, you'll save me LOT of euros and I thank you for that :D.

Ah yes, not intending to say you doubted our devs :) Actually I wrote pretty quickly too - they are both there for the listening (especially the 1176 with that preset mentioned which is quite good) and of course the changes can be very apparent yet very different for each on their own (and with the different sources). I didn't mean to infer it wasn't. And yes, I should clarify that there's a lot to do with the source as was pointed out too. We really shouldn't compare these two units, as they have different behaviors. One important note about the LA2A as I can say regarding it on its own without comparison is that it (White 2A) will be harder to push into saturation due to its nature and that you'll clip your DAW before you clip the unit (just like the hardware reacts). So comparisons to each other aside, the 1176 also does now have a really apparent and musical harmonic distortion when pushed too. The LA2A has a lot more headroom, too, so it makes comparing the two units less relevant than I had meant to imply.

I should always focus on the comparison to the real version of the hardware, I didn't mean to imply that these two units should be compared to others. And the point about the different sources is a really great thing to highlights, as well as the LA2A having so much headroom in general on its own (not in comparison with another unit, but in its own right as a real hardware unit).

Great post, totally agree :).
KVRAF
 
10362 posts since 18 Oct, 2003, from Berlin, Germany
 

Postby Compyfox; Thu Dec 06, 2012 10:35 am

Peter - IK Multimedia wrote:@CompyFox - and I've offered to get people a proper resolution via direct contact with our team. If we have 5 million SKUs for every different upgrade path that would kind of make it more complex.



Of course you can't handle that - but the sales department could. It would make things so much simpler for everyone. And it would actually make up for the mess of the Custom Shop.

My 2c - I have a DX license, so I could go Grande without problems. Don't know if I will if this is really all just called from ONE DLL, which would funk with my old projects.



BUT... where does it go from there, Peter?

Let's say you plan a new bundle by mid 2014, but until then, you released like 2 singles Q2 2013, which turns into a higher bundle maybe called "Grande Extended" by xmas holidays 2013 - but it won't be, since you bought them single through the Custom Shop.

Now even later in mid 2014, you release another great bundle with like 20 new plugins. You can upgrade from Grande, Grande Extended to "Godzilla Bundle". But there are tons of persons that bought the singles before it turned into a bundle and these people want to upgrade at the same low rate as the "Grande Extended" users.

This is the very same problem.


Again, this is nothing for the marketing people on the web but for the sales. Then again, it could be so simple.
Pick Me Pick me!
 
7540 posts since 11 Mar, 2002, from in a state of confusion
 

Postby VitaminD; Thu Dec 06, 2012 10:40 am

What is your solution, Compyfox?
"Use the talents you possess, for the woods would be very silent if no birds sang except the best." - Henry Van Dyke
KVRAF
 
10362 posts since 18 Oct, 2003, from Berlin, Germany
 

Postby Compyfox; Thu Dec 06, 2012 10:49 am

My solution?

I have T-Racks 3 Deluxe, so I can go Grande. But I'm turned off by the new Shell and Custom Shop, not to mention the focus on "multi-band" plugins and a butt-ugly (read: SynthEdit ugly, as mentioned by me earlier) SSL clone (which SSL? 4k again? Or is it a Neve? But the info says "80ies", so it's not the Portico). So chances are that I might not go for it.

Up until then, I was eyeing Black/White, but never had the funds. Looks like I simply use stuff from the competition instead.



All I can do is give hints in terms of how to improve things. For example with the licenses.

As user, I can't do anything about the Shell thing anymore - this is obviously a step backwards (IMO!). I don't think I will upgrade my installers. But I fear I will be forced to do so eventually (i.e. if the "license manager" will be dropped).

And I still vote for a drop of the GearCredit and the JamPoint system. Go for normal prices instead - like everyone else that offers "online goods" (yes, hinting at the videogame and mobile market again - even Microsoft dropped it for Windows 8).


Until then... IKM has to take the critism for introducing more trouble than actually improving things.
Last edited by Compyfox on Thu Dec 06, 2012 10:52 am, edited 1 time in total.
KVRian
 
778 posts since 8 Feb, 2012

Postby antithesist; Thu Dec 06, 2012 10:50 am

Neve?
WEASEL: World Electro-Acoustic Sound Excitation Laboratories
KVRAF
 
10362 posts since 18 Oct, 2003, from Berlin, Germany
 

Postby Compyfox; Thu Dec 06, 2012 10:53 am

Edited, looks like it's an SSL 4k according to the IKM page. Unless someone says something different. My bad.
KVRian
 
778 posts since 8 Feb, 2012

Postby antithesist; Thu Dec 06, 2012 11:00 am

Actually, I thought it would be Neve from "British Channel," then I saw the GUI. The layout is a direct rip of the Duende Channel, no matter what the colors.
WEASEL: World Electro-Acoustic Sound Excitation Laboratories
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