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KV331 bankrupt?

Official support for: kv331audio.com

Moderators: Teoman, kv331

KVRer
 
14 posts since 10 Dec, 2013, from Germany

Postby vintagefly; Fri Jan 17, 2014 8:46 pm KV331 bankrupt?

Hi,

I was wondering if anyone else experienced absolutely 0 support from KV331 here on the Forum and via emails? I´ve made a few posts here and also had support requests via emails - there hasn´t been anything heard back from them since over a month now.

Does the company still exist or have they gone bankrupt or something?
User avatar
KVRian
 
1070 posts since 9 Dec, 2011

Postby billcarroll; Fri Jan 17, 2014 9:04 pm Re: KV331 bankrupt?

Kinda weird to speculate on bankruptcy. Are you just trying to get attention?

SynthMaster is a great synth and the support has been terrific anytime I've had to email the developer.
KVRAF
 
2634 posts since 28 Apr, 2013

Postby BBFG#; Fri Jan 17, 2014 10:23 pm Re: KV331 bankrupt?

They do seem to be absent here. Maybe they're still on holiday?

Seriously though, I have seen some regular updates of progress on their FB page about the SynthMaster Player. Maybe they're secretly getting ready to launch SynthMaster 3 too. ;)

This happened to me from Steinberg when I tried to upgrade from Cubase 5 to 6 finding out they ignored me while trying to get Cubase 7 out?
Their silence caused me to switch to Sonar.
User avatar
KVRian
 
1304 posts since 14 Mar, 2013, from Germany

Postby CableChannel; Sat Jan 18, 2014 2:09 am Re: KV331 bankrupt?

Yeah same here. I suppose he is busy with the Player and cuts support so he is able to keep his timeline. If that is so, that would be a really bad way of doing business. But I have experienced that so often, especially with Steinberg. To sell new stuff is much more important than to keep existing customers content. Damn capitalism!
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KVRian
 
719 posts since 6 Jul, 2009
 

Postby paulbreeze; Sat Jan 18, 2014 2:21 am Re: KV331 bankrupt?

Have you tried the 'Contact US' on their page ? Bullent allways recommends using it, because that way he also gets the mesages sent directly to this phone...
KVRAF
 
18343 posts since 1 Oct, 2001, from England

Postby Kriminal; Sat Jan 18, 2014 2:32 am Re: KV331 bankrupt?

paulbreeze wrote:Have you tried the 'Contact US' on their page ? Bullent allways recommends using it, because that way he also gets the mesages sent directly to this phone...



too easy, much better to spread rumours :hihi:
User avatar
KVRian
 
1304 posts since 14 Mar, 2013, from Germany

Postby CableChannel; Sat Jan 18, 2014 2:38 am Re: KV331 bankrupt?

paulbreeze wrote:Have you tried the 'Contact US' on their page ?


I don't want to contact the US. They are reading everything through their spy apparatus anyway :D
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KVRAF
 
4874 posts since 14 Nov, 2006, from Ankara, Turkey
   

Postby kv331; Sat Jan 18, 2014 2:53 am Re: KV331 bankrupt?

Excuse me? No thank God we haven't gone bankrupt!

Did you contact us through our website at : http://www.synthmaster.com/contactus.aspx

That's the fastest way to reach us.
KVRian
 
955 posts since 4 Jan, 2005, from Traun Austria

Postby echopark; Sat Jan 18, 2014 3:04 am Re: KV331 bankrupt?

I also needed support month ago and wrote a support email on your site. Never got an answer !
My Recording Studio www.echopark.at
KVRAF
 
4874 posts since 14 Nov, 2006, from Ankara, Turkey
   

Postby kv331; Sat Jan 18, 2014 3:21 am Re: KV331 bankrupt?

What was your question?
KVRAF
 
4874 posts since 14 Nov, 2006, from Ankara, Turkey
   

Postby kv331; Sat Jan 18, 2014 3:33 am Re: KV331 bankrupt?

@vintagefly: We're still entering records in our accounting software, I am really sorry for not being able to send you your invoice yet. I've hired someone recently to help me with that because I really can not catch up with that anymore. Our data entry should be complete on the 22nd of January as we have an monthly deadline to submit records to our tax office on the 23rd.
KVRian
 
688 posts since 26 Jun, 2008, from Czech Republic

Postby FarleyCZ; Fri Feb 21, 2014 9:50 am Re: KV331 bankrupt?

Man, sounds like you got big! Glad for ya. :)
User avatar
KVRAF
 
2759 posts since 10 Apr, 2010, from Germany

Postby chk071; Fri Feb 21, 2014 10:05 am Re: KV331 bankrupt?

echopark wrote:I also needed support month ago and wrote a support email on your site. Never got an answer !

kv331 wrote:What was your question?

At least he ranted one time. :roll:
KVRist
 
178 posts since 29 Sep, 2013
 

Postby rustman; Sun Jul 20, 2014 6:04 pm Re: KV331 bankrupt?

kv331 wrote:Excuse me? No thank God we haven't gone bankrupt!

Did you contact us through our website at : http://www.synthmaster.com/contactus.aspx

That's the fastest way to reach us.


Really? Because it bounces when I try to use it. You posted this 6 months ago, so I'll guess that it's changed. The OP isn't ranting, he has a point. I feel the same way. I can't get in contact with you, but you got my money without delay. I'm just one customer. I'm no threat.

Here's what I'd like to know: how do I get v2.6.9? The latest version and the 2.6.9 update that I downloaded left me with version 2.6.15 when I hover over the logo.
Also, how might I find the presets that I took the time to mark as favorites? Maybe I'm blind, but I cannot find any indication of them.
It's all been done before. Don't let that stop you.
KVRian
 
543 posts since 10 Aug, 2002

Postby OutCider; Sun Jul 20, 2014 6:11 pm Re: KV331 bankrupt?

A couple of weeks ago I requested a change of email address using the contact form on the company website and within hours received a confirmation email and change of serial number.
No issue here contacting or being answered by the kv331 team.
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