poshook wrote:I believe that it sould work! I am not a beginner here. I have tons of plugins including dongled ones but this experience from the start is totally obnoxious. There was only one step working in the whole process - recieveing Aut file via email. Everything else was total nightmare. IF nobody tell this publicly nothing happens in the future.Mercado_Negro wrote:It's OK to be mad but please relax. Today I downloaded the plug-in, loaded it in REAPER and the SER file was generated. Then I took that SER file and uploaded it to my Dashboard. A couple of minutes later I received an email with all the authorization info and the AUT file was attached (it was inside a .rar file). I extracted this file and copied it to the folder where the SER file is (the xml and dll are also there). The plug-in was working and fully authorized on my end. I'm a beta tester for Acustica Audio but I did the whole process today just to be sure it worked. I tried this on REAPER and StudioOne v2, latest versions.
Could you please tell us more about the problem? What's the name of the file you downloaded? What's your DAW version? OS? etc
If the developoer promotes his product here with all those nice words I would expect he tell us in advance that the product purchase and registration process can take from 10 minutes to many days. I got zillion invalid tokens, page errors to even purchase and download. Now the registration issue... I am not the beta tester to loose all my working time finding solutions for someone else and pay for that
We sold a ton of Silk 2 yesterday.
It's correct that you report the issue, but you are the first so we need to understand your issue using and managing it in the right way now (ticketing system).
Thank you.