BFD support doesn't impress

[Z]

So I am one of those who has to re-register with inMusic Brands in order to transfer my BFD licenses.
The problem is, my old email address is obsolete, and I can't edit it in order to create a new one, because my account username is "Z", and all tries fail when I try to change it because the minimun character length usernames are three letters. And because of that, I can nor change my email address or my username. The website just barfs no matter of those entries I try.

However, I wrote two emails to support@bfddrums.com support and asked for assistance. The first one was the 20th of May, I followed up since I never heard back from them, the 11th of June.
Still, no reply.

It could be that Roli and inMusic Brands are a game changer concerned to BFD3, but so far? Meh, not impressed.

[Autumn]

Try to join them on the official forum https://forum.bfddrums.com/.