I wanted to share my experience dealing with FAW customer service. I requested a license transfer, and they asked me to send $5 PayPal to cover the transfer and send in proof of the PayPal along with the transfer details. I sent that in immediately. This was on the 14th. It is now the 20th.
Since then, I haven't heard anything from them. The purchaser has since requested a refund. So now, not only did the sale fall through, but I am out $5 for the transfer. I realize that license transfers are not a company's favorite thing to deal with, but if you offer them, at least follow through. I didn't even begrudge FAW for the $5 fee since it does take time to do the transfer, but if someone is sending in money for a service, please do the service.
I just wanted to share this as a heads up for other folks who might find themselves in the same situation.
I would love to hear from FAW with some way of making this right.
Frustrating customer service experience. . .
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- KVRist
- Topic Starter
- 73 posts since 27 Nov, 2021
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- KVRAF
- 40271 posts since 11 Aug, 2008 from clown world
I tried to get in touch with FAW on several occasions recently. Zero replies.
They used to be ok at that kind of thing.
They used to be ok at that kind of thing.
Anyone who can make you believe absurdities can make you commit atrocities.
