Suddenly become unregistered

[icmusic]

I've just noticed that when I load the instruments they have all turned back to "unregistered". How do I re-register the instruments? I ran the Qin_Helper app but and re-imported the xml file, but it's still not working.

[JonSolo]

Reach out to their support from the website. That is the only way to reach them at this point.

[Ben H]

I've just noticed that when I load the instruments they have all turned back to "unregistered". How do I re-register the instruments? I ran the Qin_Helper app but and re-imported the xml file, but it's still not working.

Did you ever get an answer? I am having the same issue.

[geliang87]

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I've just noticed that when I load the instruments they have all turned back to "unregistered". How do I re-register the instruments? I ran the Qin_Helper app but and re-imported the xml file, but it's still not working.

Did you ever get an answer? I am having the same issue.

If you are using Qin_RV, which BTW we have upgraded to QinEngineV3, shoot us an email at info@chineekong.com (mailto:info@chineekong.com).

Or you can simply re-install everything with QinEngineV3 for free from our website www.chineekong.com/en (http://www.chineekong.com/en)

[Ben H]

Yes, I am using QinEngineV3.

I was able to solve this issue by reinstalling QinEngineV3 as an Administrator.

Selecting "run as administator" in the Windows program options did not work.

It was only when I REINSTALLED QinEngineV3 as an Administrator, that it fixed the losing license issue.

I hope this helps someone else.