i have several NFR licenses and everything gets free updates till there is a 2.0 (or 3.0 etc.) for which i have to pay an upgrade fee. then it's no longer NFR. sometimes one has to pay for a .5 update like Steinberg did with Cubase last year, but never for a .6 update.budweiser wrote:Here is a response i just got by mail from artsacoustic :
Seriously, nick & artsacoustic team : do you really expect to stay in business for a long time with that kind of policy ?nick at artsacoustic wrote:Hi Julien,
unfortunatelty you did indeed understand something wrong.
The licensing, valid from the date of the release of version 1.6 has been changed in the way, that when someone wants to sell the new version (1.6) second hand, he has to wait 6 months before he can actually sell it and he has to pay a license transfer fee (50€), in order to sell it. The difference to older license transfers is, that this makes the new owner a "real", full ArtsAcoustic customer, therefore he can benefit from further updating the product, customer support and sales actions/promotional discounts, etc. that are done just for our customers.
Before the licensing changes to the new rules, older transfered licenses (pre 1.6) were done by us pureley based on good will (the license text stated that the transfer is not allowed). However, the transfered licenses in these cases became NFR versions, thus, as the name says, it is soley the license of just this exact version the new user (in this case you) owns, which is then Not For Resale. If that version would be updatable, it of course wouldn't be this version anymore. So in essence, you bought second hand just this particular version, which became an NFR version on transfer. An NFR version is naturally not updatable, just because of that - it's an NFR version, that's a usual thing.
I'm sorry, i know, not exactly what you want to hear, but that is how it is. I hope you understand. If you still have any questions, please don't hesitate to contact us.
Kind regards,
Nick at ArtsAcoustic
This is not what i call offering a way out to your customers, this is what i call loosing your customers.
ArtsAcoustic ruins its reputation, which is based on the quality of their products. When AA Reverb came out, there was almost no competition. now there's a lot.
now i can sell AA Reverb 1.5, but will the buyer get updates after having paid the 50€/$ fee?
Btw., Nick, you haven't said exactely the truth. in the original license transfer email it is stated (sorry, i have to cite again):
"Dear valued customer,
Following you will find the details on how to download, install and activate the product.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
IMPORTANT:
Please keep this email at a safe place, print it, or store it to an external media, as it contains your serial number for the product and the links below are valid for downloading future versions, too. (If this may change, you will be notified(letters marked as fat by me, mello).)
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
___
*Notes
- This is a license transfered version.
- Further license transfer is not allowed. "
the only restriction was no further transfer. and i should have been notified about further changes. Dear Nick, what you're saying in your mail to budweiser is not the same, is it?
so please give us second hand owners from before December, the 27th, 2012 the updates for free till v.2.0 or a successor appears or let us sell the license and the new owner gets free updates after having paid the fee!
and please give an official statement, which is reliable and true here in this forum and via email to every second hand license owner.
thank you.