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hi guys
i have just purchased the upgrade from cubase 6.5 to cubase 7, now i have installed it and ok but when it comes to start cubase 7, it requests ( of course) to registrate the product; then i click on "actiavte licence" or something like that, then i digit my activation code ( until now eberything ok, because at the end of the digitation it correctly says "cubase 7 licence etc etc", bu then it says : "continu". qhen i click "continue" it says that no licence on which to perform upgrade are available and to connect a usb e licencer to the computer well, my usb e licencer IS connected, is properly installed, and it displays all the licences that i already have on it ( included cubase 6.5 )... i dont know what happens, i removed the usb licencer, re-connected it to the usb port, re-done those things-..but the same problem occurs any idea? ---- My strange songs are here: http://www.reverbnation.com/farguardian http://soundcloud.com/witch-1 |
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| ^ | Joined: 20 Mar 2010 Member: #228211 | ||
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I have two ideas:
A- Download and install the latest version of the eLicenser software, if you haven't already. B-Contact Steinberg support if 'A' doesn't work. |
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| ^ | Joined: 08 May 2008 Member: #180187 Location: ssssskipping ......... I left you there | ||
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hi thanx for the answer in christmas time 
yes i contacted them i wrote in their forum; i have instaled the latest version of elicencer nothing happens thoug  ---- My strange songs are here: http://www.reverbnation.com/farguardian http://soundcloud.com/witch-1 |
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| ^ | Joined: 20 Mar 2010 Member: #228211 | ||
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Until they answer you back I guess you must rely on classic all around solutions:
Have you tried connecting the dongle to a different port? Have you tried a reboot? Other possibility is that they have sent you a wrong license. That is, one for a different update or upgrade path. |
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| ^ | Joined: 08 May 2008 Member: #180187 Location: ssssskipping ......... I left you there | ||
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hi again and thanx again
ye, i tried both the activation code is printed on the sheet of my boxed version , and further, when i go to the activation process it recognizes it because it says ( before clicking "continue" ) "cubase 7 ".so it recognizes it
really really worried ---- My strange songs are here: http://www.reverbnation.com/farguardian http://soundcloud.com/witch-1 |
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| ^ | Joined: 20 Mar 2010 Member: #228211 | ||
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When i bought the update i a store i had the same problem. Turned out i bought a cubase studio 5 to cubase 7 update having a cubase 5 license on the elicenser. So: did you buy the appropiate update? |
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| ^ | Joined: 15 Oct 2006 Member: #124305 | ||
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Giusmex wrote: hi again and thanx again
ye, i tried both the activation code is printed on the sheet of my boxed version , and further, when i go to the activation process it recognizes it because it says ( before clicking "continue" ) "cubase 7 ".so it recognizes it
really really worried Yes, I mean that maybe they printed a code for a Cubase 5 to Cubase 7 upgrade, for example. In any case, there is no reason to worry, they will solve your problem 100% The only issue is that Christmas is here and maybe they will be a bit more slow than usual. |
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| ^ | Joined: 08 May 2008 Member: #180187 Location: ssssskipping ......... I left you there | ||
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i dont get it, what do you mean with: "but when it comes to start cubase 7, it requests ( of course) to registrate the product; then i click on "actiavte licence" or something like that, then i digit my activation code"
nothig to do with starting cubase. the code is for your elicenser on the stick. what exactly is saved there? still 6.5 or cubase 7? ----  "We will go no further. Here begins the land of shadows.." |
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| ^ | Joined: 13 Jan 2005 Member: #54759 Location: Duesseldorf/Germany | ||
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murnau wrote: i dont get it, what do you mean with: "but when it comes to start cubase 7, it requests ( of course) to registrate the product; then i click on "actiavte licence" or something like that, then i digit my activation code"
nothig to do with starting cubase. the code is for your elicenser on the stick. what exactly is saved there? still 6.5 or cubase 7? hi murnau i mean that when i run cubase 7, BEFORE the program is run, it requires me to activate the licence; then i try to actiavte it, and then the problem .... ---- My strange songs are here: http://www.reverbnation.com/farguardian http://soundcloud.com/witch-1 |
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| ^ | Joined: 20 Mar 2010 Member: #228211 | ||
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It was a little tricky for me too. It's not everyday that we have to do this. Did you click on the pic of the dongle in the elicenser and then update? I'm loving C7 btw. I wasn't impressed right away, but now I am really digging it...and not only the mixer.  |
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| ^ | Joined: 02 Jun 2012 Member: #281672 | ||
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Eric C. wrote: It was a little tricky for me too. It's not everyday that we have to do this. Did you click on the pic of the dongle in the elicenser and then update? I'm loving C7 btw. I wasn't impressed right away, but now I am really digging it...and not only the mixer.
hi eric yes i did it, now i have checked the package, and it actually IS right, that is to say, update from cubase6.X to cubase 7 i have no luck in updates....always problems... ---- My strange songs are here: http://www.reverbnation.com/farguardian http://soundcloud.com/witch-1 |
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| ^ | Joined: 20 Mar 2010 Member: #228211 | ||
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hi there
strange as I never had trouble with cubase updates what i always do is tranfer the new licence on the usb licenser first then install the update program, cubase shouldn't ask you anything to do then good luck Giusmex wrote: Eric C. wrote: It was a little tricky for me too. It's not everyday that we have to do this. Did you click on the pic of the dongle in the elicenser and then update? I'm loving C7 btw. I wasn't impressed right away, but now I am really digging it...and not only the mixer.
hi eric yes i did it, now i have checked the package, and it actually IS right, that is to say, update from cubase6.X to cubase 7 i have no luck in updates....always problems... |
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| ^ | Joined: 30 Aug 2004 Member: #38907 Location: Planet Earth | ||
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still no answer from steinberg support...
---- My strange songs are here: http://www.reverbnation.com/farguardian http://soundcloud.com/witch-1 |
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| ^ | Joined: 20 Mar 2010 Member: #228211 | ||
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It's Sunday ... |
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| ^ | Joined: 08 May 2008 Member: #180187 Location: ssssskipping ......... I left you there | ||
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yes and just because its sunday i had time to play
---- My strange songs are here: http://www.reverbnation.com/farguardian http://soundcloud.com/witch-1 |
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| ^ | Joined: 20 Mar 2010 Member: #228211 |
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