Blue Cat Audio

sleepingtiger · Post by **sleepingtiger** » Thu Mar 19, 2015 3:34 pm

I just downloaded the demo for Patchwork and upon instantiating it immediately freezes my computer. I was hoping to use it to route Omnisphere into Pro Tools HD 8 running on Windows 7 with 16 gigs of RAM (Dual quad core Xeon 3.2 processors). This is a shame since it appears to be perfect for my needs but is obviously useless if it crashes. Any insight on how to get it to work? Thanks!

Blue Cat Audio · Post by **Blue Cat Audio** » Sun Mar 22, 2015 12:30 pm

Hi,

Thank you for your interest in our plug-in. It seems that one some configurations the demo causes a freeze (Pro Tools not responding). Is this what you get or is it actually a crash (Pro Tools quitting)?

If Pro Tools freezes, it seems that instantiating the plug-in from the mix windows (instead of the edit window) works. This is due to the demo version popup. If you get a crash then maybe it is another problem.

sleepingtiger · Post by **sleepingtiger** » Sun Mar 22, 2015 12:46 pm

Yes, "freeze" would be a more appropriate term. Pro Tools freezes and Windows freezes requiring a reboot. Sometimes this happens immediately, sometimes after a few minutes, but it always happens. It sounds like you're saying that this is a component of the demo and not the actual plugin?... Regardless, since I needed a solution quickly and had no way of knowing that, I had to assume the plugin would behave like the demo so I moved on. Currently Bidule is working nicely but perhaps I'll come back around to Patchwork if Bidule starts to fall short. Thanks for your response!

Blue Cat Audio · Post by **Blue Cat Audio** » Sun Mar 22, 2015 12:49 pm

If the freeze does not occur instantly then it could be something else... We'll have to investigate.

sleepingtiger · Post by **sleepingtiger** » Sun Mar 22, 2015 1:11 pm

I'm trying to remember the details. If my memory serves me I tried the demo 3 times - the first 2 times the freeze was after a few seconds. The third time I was actually able to try out the plugin for a bit, load other plugins into it, etc, but when I opened a browser to answer an email the computer froze again, this was probably ten minutes after instantiating the plugin. My computer has never frozen like this before or since so I definitely believe that Patchwork was the culprit each time. Good luck with your investigation!

Blue Cat Audio · Post by **Blue Cat Audio** » Wed Mar 25, 2015 11:23 am

This looks like an issue that we used to have with the AAX version, when Pro Tools' "Auto Save" was on. Some plug-ins did not like being saved while Pro Tools was doing something else... Have you tried to disable auto save by any chance?

Next version (1.7 - expected soon) will include the same fix that did for AAX in the RTAS version, so this will hopefully fix this problem.

sleepingtiger · Post by **sleepingtiger** » Sun Mar 29, 2015 2:25 am

No, sorry. I never tried disabling auto save. That's something that I would rather not work without anyway. If I perceive a need maybe I'll check out the version 1.7 demo when it's available. Thanks again for your responsiveness.

Blue Cat Audio · Post by **Blue Cat Audio** » Mon Mar 30, 2015 9:31 am

For sure you probably want to keep auto save on. It was just a way to try to understand where the crash cam from. v1.7 is available btw.

Blue Cat Audio

KVR Audio

demo crash