KVR Audio

szurcio · Post by **szurcio** » Thu Dec 01, 2016 6:17 pm

I can no longer log in to my Audio Damage user account. I had 3 of their plugins. What's going on?

exmatproton · Post by **exmatproton** » Thu Dec 01, 2016 6:20 pm

szurcio wrote:I can no longer log in to my Audio Damage user account. I had 3 of their plugins. What's going on?

Wow..wtf? Same here. It says that the credentials aren't valid. When i do a pass reset, it says the is no such email adress known.

*edit*

I wrote them an email, asking about this problem. Hopefully, they can repair this.

szurcio · Post by **szurcio** » Thu Dec 01, 2016 6:40 pm

I did too. If he was planning to discontinue plugins and focus on hardware now, he should have warned his software users, like Camel Audio did in the past. I noticed most of the plugins disappeared from the AD website.

mcnelson · Post by **mcnelson** » Thu Dec 01, 2016 6:45 pm

szurcio wrote:I noticed most of the plugins disappeared from the AD website.

They all seem there to me, but I can't login either. Probably database issues.

jethrobull · Post by **jethrobull** » Thu Dec 01, 2016 6:46 pm

This was posted on twitter on the 10th Nov
" Note that your account in the existing AD store does not copy across, so you'll need to make a new account "
and this...

" The new site is also missing bundles, but otherwise is working, so if you'd like to purchase, you can do so there "

szurcio · Post by **szurcio** » Thu Dec 01, 2016 6:47 pm

Ah, yes, most of them are still there. Tattoo disappeared though.
I was trying to re-create my user account (using the same email address) but I have no orders and no products under my account. I wanted to backup my AD plugin installers.

exmatproton · Post by **exmatproton** » Thu Dec 01, 2016 6:56 pm

jethrobull wrote:This was posted on twitter on the 10th Nov
" Note that your account in the existing AD store does not copy across, so you'll need to make a new account "
and this...

" The new site is also missing bundles, but otherwise is working, so if you'd like to purchase, you can do so there "

huh?? Why didn't they e-mail their customers? I don't do twitter....pffff

exmatproton · Post by **exmatproton** » Thu Dec 01, 2016 6:59 pm

szurcio wrote:Ah, yes, most of them are still there. Tattoo disappeared though.
I was trying to re-create my user account (using the same email address) but I have no orders and no products under my account. I wanted to backup my AD plugin installers.

Same here. And no way to link the accounts...weird stuff

*edit*

hmm, they will be creating a "legacy site" for 'old' customers...

thecontrolcentre · Post by **thecontrolcentre** » Thu Dec 01, 2016 7:01 pm

exmatproton wrote:
jethrobull wrote:This was posted on twitter on the 10th Nov
" Note that your account in the existing AD store does not copy across, so you'll need to make a new account "
and this...

" The new site is also missing bundles, but otherwise is working, so if you'd like to purchase, you can do so there "
huh?? Why didn't they e-mail their customers? I don't do twitter....pffff

Because they don't give a f**k about their customers mainly. My account got screwed up last time they updated their site, over 4 years ago. I have emailed them about it several times, but nothing has ever been fixed. I own most of their stuff. Worst customer service ever.

jethrobull · Post by **jethrobull** » Thu Dec 01, 2016 7:05 pm

[/quote]Because they don't give a f**k about their customers mainly.[/quote]

Spot on! Always been terrible customer service. I love their effects but i am glad i don't have anything from them anymore.

exmatproton · Post by **exmatproton** » Thu Dec 01, 2016 7:07 pm

thecontrolcentre wrote:
exmatproton wrote:
jethrobull wrote:This was posted on twitter on the 10th Nov
" Note that your account in the existing AD store does not copy across, so you'll need to make a new account "
and this...

" The new site is also missing bundles, but otherwise is working, so if you'd like to purchase, you can do so there "
huh?? Why didn't they e-mail their customers? I don't do twitter....pffff
Because they don't give a f**k about their customers mainly. My account got screwed up last time they updated their site, over 4 years ago. I have emailed them about it several times, but nothing has ever been fixed. I own most of their stuff. Worst customer service ever.

Ow...i never had to contact them about anything (i do own all their stuff, just never had issues, untill now), so i didn't know that. That's f*cked indeed

Aloysius · Post by **Aloysius** » Thu Dec 01, 2016 7:09 pm

No account found with that email.

hivkorn · Post by **hivkorn** » Thu Dec 01, 2016 7:37 pm

i don't know but last time , i have buy a audio damage (second hand transfer) , something tell me : "download all your plugin and keep a backup" ...I ask to Chris if we should do a backup because of the new site , he never reply.....I have an account on the new audio damage website , but none of my plugin appears.

Edit : Tattoo disapear from their shop ! !

thecontrolcentre · Post by **thecontrolcentre** » Thu Dec 01, 2016 7:50 pm

Not just Tattoo. Bitcom and Filterstation are missing too.

Nielzie · Post by **Nielzie** » Thu Dec 01, 2016 8:03 pm

No account found with that email.

Audio Damage login?