Is the Synthmaster One public user library still available?

Official support for: kv331audio.com
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I'm curious if this is still a thing. I just found out about it through other posts, but if I click on "Online", no presets appear. If I then click "Download presets from Public User Library" or "Sync my presets with Cloud", then it just says "No changes detected".

Is this just not online anymore, or am I doing something wrong?
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