KVR Audio

Shalotta · Post by **Shalotta** » Sun Dec 11, 2016 3:53 pm

I have issues installing ilok version 3.1.3 on W7 Pro 64,
which is documented on ilok latest news:

"New in Version 3.1.3:
Important note for Windows 7 users:
your operating system must be completely up-to-date prior to installing version 3.1.3".

My questions are, rather than changing the entire working OS,

- is there an archive of former versions (not the legacy ones) ?

- can some provide me version 3.1.2 (which worked here) ?
Must be different in size to 94,5 MB of LicenseSupportInstallerWin64.zip
and downloaded at around beginning of December or earlier.
In this case please pm me.

Thank you

AcidMoon · Post by **AcidMoon** » Sun Dec 11, 2016 5:45 pm

If you're a soundtoys user, you can find it from installed soundtoys folder or soundtoys installer. or from other software using iLok, too.

For example, download the EchoBoy Jr. Install the EchoBoy Jr. and then the iLok License Manager. EchoBoyJr5_5.1.2.12428_64.exe (maybe included iLok version is v3.1.2.1600 r35429)

C:\Program Files\Soundtoys\Utilities\License Support Win64.exe

They need to resolve this issue.

Shalotta · Post by **Shalotta** » Sun Dec 11, 2016 7:45 pm

AcidMoon wrote:If you're a soundtoys user, you can find it from installed soundtoys folder or soundtoys installer. or from other software using iLok, too.

For example, download the EchoBoy Jr. Install the EchoBoy Jr. and then the iLok License Manager. EchoBoyJr5_5.1.2.12428_64.exe (maybe included iLok version is v3.1.2.1600 r35429)

C:\Program Files\Soundtoys\Utilities\License Support Win64.exe

They need to resolve this issue.

AcidMoon, what can I say ... thank you sooooo much !
EchoBoyJr had the "right" iLok version.

Anyone else crossing the issue on W7:
- the iLok installer pops up automatically when iLok is not present
- don`t forget to not update this iLok version when asked

thanks again

SigiZ58 · Post by **SigiZ58** » Fri Dec 16, 2016 8:33 pm

Hi,

I ran in the same issue today. I had an older Version from xpand!2. I wanted to update and then I got the annoying message: Your Windows System Needs updates...bla bla. Now - I have all updates installed on my Windows 7 x64. I does not work still. I made a Support ticket today. Something is wrong here. Seems it does not run with Windows 7 any more.

My Problem is: I have no soundtoys, only the installer from xpand which is a bit outdated.

AcidMoon · Post by **AcidMoon** » Sat Dec 17, 2016 10:14 am

Even if you all updates installed on your Windows 7 system, you must have KB3125574 (Convenience rollup update) or KB3033929.

https://support.microsoft.com/en-us/kb/3125574

(You'll soon know.) This is from iLok.com Technial Support.

Szary · Post by **Szary** » Mon Feb 13, 2017 9:40 am

Hi,
I also have problem with new licenser version. Maybe someone can upload 3.1.2 Win64 for us?

Thanks

RichieWitch · Post by **RichieWitch** » Mon Feb 13, 2017 5:59 pm

Must be an issue on Win7 64-bit only. I updated my iLok software two weeks ago on Win7 32-bit without any issues, and I normally pick and choose the Win updates that get installed.

fmr · Post by **fmr** » Mon Feb 13, 2017 6:04 pm

I am running Version 3.1.3.1659. and, except for the (not so) occasional times where the Pace Service doesn't start and I have to go to Services to make it start manually, everything is running. I was asked to download the latest 3.1.4 version, which I did, but I didn't install it yet, and now I fear to do that.

What can I say. Pace and Windows was never a good combination

rasmusklump · Post by **rasmusklump** » Mon Feb 13, 2017 7:52 pm

Szary wrote:Hi,
I also have problem with new licenser version. Maybe someone can upload 3.1.2 Win64 for us?

Thanks

Why not just use the solution offerd one post before yours.
It did help me

Issue with iLok v3.1.3 on W7