What is KVR Audio? | Submit News | Advertise | Developer Account

Options (Affects News & Product results only):

OS:
Format:
Include:
Quick Search KVR

"Quick Search" KVR Audio's Product Database, News Items, Developer Listings, Forum Topics and videos here. For advanced Product Database searching please use the full product search. For the forum you can use the phpBB forum search.

To utilize the power of Google you can use the integrated Google Site Search.

Products 0

Developers 0

News 0

Forum 0

Videos 0

Search  

* WARNING * - Do NOT install new iLok software!

Anything about MUSIC but doesn't fit into the forums above.

Moderator: Moderators (Main)

Simon Morrison
KVRist
 
106 posts since 22 Dec, 2010, from California

Postby Simon Morrison; Sun Jun 09, 2013 9:09 pm * WARNING * - Do NOT install new iLok software!

Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and/or synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software with "Temporary" licenses will NOT AUTHORIZE, and CANNOT BE USED!

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Abbey Road
• Antares
• Avid (Pro Tools)
• Celemony (Melodyne)
• Eventide
• Flux
• McDSP
• Slate Digital
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.

Please visit https://www.ilok.com/knownissues.html for the latest update.

___________________________________________________

UPDATE: June 25, 2013 14:00 PST

This warning is no longer in effect.

The iLok (PACE) license database issues have been resolved.

The iLok License Manager software is working as expected.



Known Issues:

Problem: Installation of iLok License Manager software fails
Solution: Un-install all previous versions of iLok/PACE software first, then re-install iLM
*** Restart your computer after installing iLok License Manager

Problem: After restarting the iLok is not visible in iLok License Manager or your DAW
Solution: Un-install all previous versions of iLok/PACE software, then re-install iLM
*** Restart your computer after installing iLok License Manager

Problem: Licenses missing from iLok
Solution: Perform a Sync/Repair in iLok License Manager
*** If this does not work, contact iLok (PACE) directly: https://www.ilok.com

Problem: Unable to transfer license
Solution: Contact iLok (PACE) directly: https://www.ilok.com

For ALL unresolved iLok support issues, contact iLok (PACE) directly: https://www.ilok.com

Un-install Procedure

Mac
1. Open the LicenseSupportInstallerMac_v2.0.0 disk image: http://installers.ilok.com/iloklicensemanager/LicenseSupportInstallerMac.zip
2. Run the "Uninstall License Support" application
3. Drag the following items (if present) to the Trash:
• Macintosh HD > Library > Preferences > com.paceap.eden.clientdb.v1.01.sdb
• Macintosh HD > Users > your_user_name > Library > Caches > com.paceap.iLokLicenseManager <- folder
• Macintosh HD > Users > your_user_name > Library > Preferences > com.paceap.iLokLicenseManager.plist
4. Restart your Mac

Windows
1. Select and uninstall all programs beginning with "PACE":
• Windows XP: http://support.microsoft.com/kb/307895
• Windows Vista: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 7: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 8: http://windows.microsoft.com/en-us/wind ... -a-program
2. After uninstalling each program, restart the computer
3. Delete the following items (if present):
- C:\Users\your_user_name\AppData\Local\PaceAP <- folder
- C:\ProgramData\PACE <- folder
Last edited by Simon Morrison on Tue Jun 25, 2013 1:56 pm, edited 7 times in total.
Simon Morrison • Music Technologist • Audio Architect
www.MorrisonStudios.com | www.AudioEngineeringSolutions.com
User avatar
V0RT3X
KVRAF
 
4130 posts since 3 Jul, 2012

Postby V0RT3X; Sun Jun 09, 2013 9:11 pm

Wow thats crazy! So what happens if you lose the licences because of this? Does Ilok reimburse you?
Having the best tools and technical knowledge isn't gonna do much for you if you don't understand how to make good music.
User avatar
Aloysius
KVRAF
 
10564 posts since 11 Aug, 2008, from Alto Icon

Postby Aloysius; Sun Jun 09, 2013 9:14 pm

Thank you for the warning! :tu:
I feel like Buddha Holly
johnwoo
KVRer
 
20 posts since 6 May, 2012

Postby johnwoo; Sun Jun 09, 2013 9:18 pm

Once again IloK strikes ... :help:
User avatar
masterhiggins
KVRian
 
576 posts since 30 Dec, 2004

Postby masterhiggins; Sun Jun 09, 2013 9:38 pm

This is why I refuse to support companies that use iLok.
schnapsglas
KVRian
 
996 posts since 14 Jun, 2012, from Toronto, Canada

Postby schnapsglas; Sun Jun 09, 2013 9:47 pm

Is it true that now the transfer fee is $50?
It's all about the wavelets. I dream of the perfect additive synthesis.
You can hire me if you are in Toronto! Contact for details.
User avatar
cyphersuit
KVRAF
 
2149 posts since 12 Nov, 2009

Postby cyphersuit; Sun Jun 09, 2013 10:01 pm

Simon Morrison wrote:Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software will NO LONGER AUTHORIZE.

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Antares
• McDSP
• Melodyne
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.


If this is true, why is there no warning on ilok.com and why didn't they send out an info mail?
Finally!
Simon Morrison
KVRist
 
106 posts since 22 Dec, 2010, from California

Postby Simon Morrison; Sun Jun 09, 2013 10:16 pm

cyphersuit wrote:If this is true, why is there no warning on ilok.com and why didn't they send out an info mail?


Good questions for iLok/PACE management.
Simon Morrison • Music Technologist • Audio Architect
www.MorrisonStudios.com | www.AudioEngineeringSolutions.com
Kriminal
KVRAF
 
18470 posts since 1 Oct, 2001, from England

Postby Kriminal; Sun Jun 09, 2013 10:17 pm

:lol:
Dont Upset The Drama Queens
User avatar
cyphersuit
KVRAF
 
2149 posts since 12 Nov, 2009

Postby cyphersuit; Sun Jun 09, 2013 10:36 pm

Where can we get official information?
Finally!
User avatar
dalor
KVRAF
 
2506 posts since 1 Dec, 2004, from Sydney, Australia

Postby dalor; Sun Jun 09, 2013 10:39 pm

Simon Morrison wrote:Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software will NO LONGER AUTHORIZE.

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Antares
• McDSP
• Melodyne
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.
Where did you get this info from?

If this is a known issue, why haven't we received an email from iLok or any of these companies?
Simon Morrison
KVRist
 
106 posts since 22 Dec, 2010, from California

Postby Simon Morrison; Sun Jun 09, 2013 11:16 pm

cyphersuit wrote:Where can we get official information?


Another good question for iLok/PACE management.

There is nothing on www.ilok.com
Simon Morrison • Music Technologist • Audio Architect
www.MorrisonStudios.com | www.AudioEngineeringSolutions.com
User avatar
dalor
KVRAF
 
2506 posts since 1 Dec, 2004, from Sydney, Australia

Postby dalor; Sun Jun 09, 2013 11:21 pm

Simon Morrison wrote:
cyphersuit wrote:Where can we get official information?


Another good question for iLok/PACE management.
No, I ment where did you get these news from?
Audio~Geek
KVRian
 
846 posts since 24 Mar, 2007, from Vancouver, BC

Postby Audio~Geek; Sun Jun 09, 2013 11:26 pm

where did you get this information?
User avatar
fateamenabletochange
KVRAF
 
3117 posts since 13 Jul, 2003, from outer rim

Postby fateamenabletochange; Sun Jun 09, 2013 11:32 pm

Is this about ilok 3 from the other thread ??
Next

Moderator: Moderators (Main)

Return to Everything Else (Music related)