Bought the upgrade to Effectrix2 (yes I'm not that price sensitive and I liked it). Paid on their website. Never received the license key. Opened a ticket with support. Waited a week. No answer. Messaged them on Facebook yesterday. No answer yet. Just tried to call them, there's a message in German that I can't understand, then the line drops.
Did anybody get their license successfully?
What's up with Sugar Bytes?
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musikarldererste musikarldererste https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=583558
- KVRist
- 148 posts since 5 Oct, 2022
post the german sentence here maybe i or we can help you out
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- KVRer
- Topic Starter
- 3 posts since 12 May, 2023
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Many thanks for helping. I can’t post the sentence because I can’t understand it 
. The number I called is on their website (+493060920395). I checked already in my account and the license is not there: https://www.dropbox.com/scl/fi/3ub8genx ... wfs5p&dl=0 (https://www.dropbox.com/scl/fi/3ub8genxy8b1zybr719g2/2023-10-20-20.40.16.jpg?rlkey=8cr2v60ez2xss5xkjis1wfs5p&dl=0)
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- KVRian
- 1269 posts since 27 Apr, 2007
Hi delman,delman wrote: ↑Fri Oct 20, 2023 11:27 am Bought the upgrade to Effectrix2 (yes I'm not that price sensitive and I liked it). Paid on their website. Never received the license key. Opened a ticket with support. Waited a week. No answer. Messaged them on Facebook yesterday. No answer yet. Just tried to call them, there's a message in German that I can't understand, then the line drops.
Did anybody get their license successfully?
actually, we already answered you on Tuesday, 17 Oct 2023 where I manually resent your confirmation email. So it's a bit unclear what happened in your case. Maybe check for a way to whitelist sugar-bytes.de or send us an email through an alternative email address, if possible, which hopefully avoids any trouble receiving emails in the future. Anyway, I sent you a private message and also contacted you via Facebook.
Sorry for the trouble!
Best,
Nadine
