Remote 25sl compact problem

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Anyone have any ideas regarding the following issue.The first 8 keys on the lower half of my remote 25sl compact (novation) will not work in LIVE 8.2.8 this problem is intermittent.
Rest of controls work fine.Have tested keyboard with midi monitor and keys send midi ok?
Using Mac OSx 10.6 Automap 4.2.Have emailed novation support but trying here also.
I am also using Launchpad and Block +xpc controllers all working fine
All settings in Live's preferences correct
Ableton template selected on keyboard.
Suggestions ?
Cheers :(
http://www.voltagedisciple.com
Patches for PHASEPLANT ACE,PREDATOR, SYNPLANT, SUB BOOM BASS2,PUNCH , PUNCH BD
AALTO,CIRCLE,BLADE and V-Haus Card For Tiptop Audio ONE Module
https://soundcloud.com/somerville-1i

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bump
http://www.voltagedisciple.com
Patches for PHASEPLANT ACE,PREDATOR, SYNPLANT, SUB BOOM BASS2,PUNCH , PUNCH BD
AALTO,CIRCLE,BLADE and V-Haus Card For Tiptop Audio ONE Module
https://soundcloud.com/somerville-1i

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You might have better luck in Hardware (or Hosts, maybe?). It's fine where it is, but if you'd like it moved, let me know.
No longer a moderator.

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more bump
http://www.voltagedisciple.com
Patches for PHASEPLANT ACE,PREDATOR, SYNPLANT, SUB BOOM BASS2,PUNCH , PUNCH BD
AALTO,CIRCLE,BLADE and V-Haus Card For Tiptop Audio ONE Module
https://soundcloud.com/somerville-1i

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Rechecked with midi monitor now lower 8 keys only sending channel pressure and velocity no note on /off info
Dead keys i think oh dear time for a new remote .but if anyone has any suggestions
cheeers Risome
http://www.voltagedisciple.com
Patches for PHASEPLANT ACE,PREDATOR, SYNPLANT, SUB BOOM BASS2,PUNCH , PUNCH BD
AALTO,CIRCLE,BLADE and V-Haus Card For Tiptop Audio ONE Module
https://soundcloud.com/somerville-1i

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Now its all working again something weird happening hear?
http://www.voltagedisciple.com
Patches for PHASEPLANT ACE,PREDATOR, SYNPLANT, SUB BOOM BASS2,PUNCH , PUNCH BD
AALTO,CIRCLE,BLADE and V-Haus Card For Tiptop Audio ONE Module
https://soundcloud.com/somerville-1i

Post

bump again
http://www.voltagedisciple.com
Patches for PHASEPLANT ACE,PREDATOR, SYNPLANT, SUB BOOM BASS2,PUNCH , PUNCH BD
AALTO,CIRCLE,BLADE and V-Haus Card For Tiptop Audio ONE Module
https://soundcloud.com/somerville-1i

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Sounds like a true defect / hardware malfunction.
How old is the unit? Still got warranty??
We are the KVR collective. Resistance is futile. You will be assimilated. Image
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Nope out of warranty 2 years old roughly , Got a email from Novation support that said reset device , will try that , really weird how it only happens now and again
http://www.voltagedisciple.com
Patches for PHASEPLANT ACE,PREDATOR, SYNPLANT, SUB BOOM BASS2,PUNCH , PUNCH BD
AALTO,CIRCLE,BLADE and V-Haus Card For Tiptop Audio ONE Module
https://soundcloud.com/somerville-1i

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