Novation forum - terrible

[szurcio]

I see no point in using the Novation forum. I became a registered forum member about a week ago and I posted 2 general technical questions about their midi controllers, none of which was accepted by the moderator. There was nothing offensive, challenging, or difficult to answer there. I mean, what is the point of having a forum if only old users can post there? I'm beginning to have serious doubts about Novation as a company. I just submitted my third (and probably last) message complaining about what had happened to my previous 2, but I doubt this one will be accepted either. These are some small (or maybe not that small) things that are a reflection of a company's customer service in general. I'm really disappointed.

[Ashe37]

is it possible they haven't read it yet?

seen any posts from the forum moderator(s)? I've seen companies that lay off their mods and it takes awhile for them to figure out that no one is doing it.

[Debutante]

strict search policy maybe

[alexl_novation]

Hi szurcio,

Thank you for posting here. I'm sorry to hear that you are not satisfied with the Novation Forum. Unfortunately we have been experiencing problems with spam recently which has resulted in us tightening security.

For future reference it's best to submit technical enquiries to the technical support department using the contact form on the Novation Answerbase.

http://www.novationmusic.com/answerbase/en/contact.php

I will respond to your posts on the Novation forum today.

Best regards,

Alex Lucas // Novation Technical Support
www.novationmusic.com

[szurcio]

Thanks!