Retrologue Trial version - eLicenser issue

[alphadelphi]

D'loaded and installed but i can't play with it 'cause it needs an activation code that i can't find anywhere.

First, they write to me in the dload link email:

If no activation code is provided here, you can run your trial version without activation right after the installation.

But then, when i launch the daw i must have eLicense installed (otherwise it report a DCOM error) and it shows an alert:

No valid license detected for Retrologue

I've decided to use only legit software but i wonder why sometimes it is way more problematic than to use cracked software. In fact, I am messing with eLicenser since a couple of hours (install, uninstall, check this, check that) without any result.

I am very disappointed with Steinberg and i really hate eLicensers.

Other software houses (Ableton, Audio Damage, U-HE, D16,....) that i've tried gave to me flawless experiences, this one is my first with Steinberg and i am afraid that it will be the last.

It's a shame 'cause retrologue looks and sounds nice.

[bduffy]

This worked smoothly for me, but looks like I do have a license now on my eLicenser. I think they have idiotically not mentioned that you do need one to demo this product.

I have to agree: Steinberg is not very good at the demo thing. Used to be you need to create a Steinberg account and dig into menus to find the demos (I think you still do for Cubase/WL). Can't blame anyone for being put off, especially if they don't have an eLicenser.

[alphadelphi]

So i should already have a Steinberg product to try Retrologue? It sounds crazy!

[bduffy]

So i should already have a Steinberg product to try Retrologue? It sounds crazy!

Not a product, but the elicenser, I think. I believe there's a way to license to your hard drive too...

[jsp1979]

So i should already have a Steinberg product to try Retrologue? It sounds crazy!

No, you don't have to have a Steinberg product to demo retrologue. I've demoed it and I don't own a single Steinberg product.

You DO have to install the software e-licenser (part of the usual install, I believe) before the demo will work. You don't need a registration number, but it will check to make sure that e-licenser software was installed. You *do not* have to have a hardware key.

[coincidental]

I had a lot of problems with this too - the solution seemed to be uninstalling, then trying again but ensuring I only installed for the current user rather than all users. HTH

[alphadelphi]

Thank you guys, some notes:

-eLicenser is correctly installed (i've also d'loaded the most updated version)
-tried also after a reboot
-i am installing it only for the current user

Testing enviroment: win7 64bit, live8, Retrologue 32bit.

[alphadelphi]

Tried to contact the assistance but i can't write to them nor use the forum 'cause both options need an mySteinberg account and guess what that account needs an activation code.

[bob bobwood]

Oooh I know that feeling, I've been their with Steinberg SDK thing. Abandoned all attempts it in the end, just wasn't that important to me.

[alphadelphi]

A little bump, i am going nuts.

[MatthiasQ]

Hi everyone,

Sorry to hear that some of you are having problems with installing the Retrologue trial. We at Steinberg have not yet heard about the issues you are describing and the trial was already downloaded and installed several thousand times in the last couple of weeks. But we understand that it can be frustrating when you are excited to try a synth and you can't get it running.

Actually you don't need a USB eLicenser dongle to run the trial. Retrologue is protected by a software eLicenser and the trial license is installed automatically. So it should be up and running right after the installation.

Please have a little more patience while we are trying to figure out what this is all about.

Cheers from Hamburg,
Matthias

[alphadelphi]

Thank you for the answer, i'll give you more details in private and if we find a solution i'll make it public.

[bduffy]

Actually, I need to correct myself: I just noticed that the Retrologue trial is licensed to my hard drive, not the USB key.

So what you need is to install the eLicenser software; you don't have to buy a USB key or anything like that.

[jsp1979]

Actually, I need to correct myself: I just noticed that the Retrologue trial is licensed to my hard drive, not the USB key.

So what you need is to install the eLicenser software; you don't have to buy a USB key or anything like that.

Hi everyone,

Actually you don't need a USB eLicenser dongle to run the trial. Retrologue is protected by a software eLicenser and the trial license is installed automatically.

Thanks for catching up guys...I pointed out that you didn't need a hardware key a week ago (see my post above--fifth from the top).

[alphadelphi]

Hi everyone,

Sorry to hear that some of you are having problems with installing the Retrologue trial. We at Steinberg have not yet heard about the issues you are describing and the trial was already downloaded and installed several thousand times in the last couple of weeks. But we understand that it can be frustrating when you are excited to try a synth and you can't get it running.

Actually you don't need a USB eLicenser dongle to run the trial. Retrologue is protected by a software eLicenser and the trial license is installed automatically. So it should be up and running right after the installation.

Please have a little more patience while we are trying to figure out what this is all about.

Cheers from Hamburg,
Matthias

fwiw after a month i didn't received any response so i've bought Massive.