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BR: Tracktion 4 Key Error

Discussion about: tracktion.com

Moderators: ModuLR, valley, jules, TSC

KVRer
 
4 posts since 3 Feb, 2006

Postby bborzell; Fri Jan 25, 2013 10:07 am

I upgraded yesterday. I, too, get the error message that my license is not valid or assigned to another user.

Perhaps part of the problem is that I could not originally log in to the T4 site (because not all of the Mackie accounts had been transferred over yet) and the T4 site asked me if I wanted to reset my password.

I did reset and was able to log in and do the upgrade. All of my previous licenses were then visible on the T4 site. But, the unlock process wants the login ID, the password and the license key. I am led to believe that all three are current as evidenced by the account page on T4. Don't know if any of this helps in tracking down the issue.
KVRist
 
404 posts since 8 Mar, 2003

Postby Gymnopedies; Fri Jan 25, 2013 10:13 am

bborzell wrote:I upgraded yesterday. I, too, get the error message that my license is not valid or assigned to another user.

Perhaps part of the problem is that I could not originally log in to the T4 site (because not all of the Mackie accounts had been transferred over yet) and the T4 site asked me if I wanted to reset my password.

I did reset and was able to log in and do the upgrade. All of my previous licenses were then visible on the T4 site. But, the unlock process wants the login ID, the password and the license key. I am led to believe that all three are current as evidenced by the account page on T4. Don't know if any of this helps in tracking down the issue.


This is exactly the same scenario I'm experiencing
.
KVRist
 
404 posts since 8 Mar, 2003

Postby Gymnopedies; Fri Jan 25, 2013 10:15 am

Would it be possible to just re-generate a new license Key and post that to our Tracktion account?
TSC
Tracktioneer
 
232 posts since 31 Dec, 2012, from Seattle

Postby TSC; Fri Jan 25, 2013 10:50 am

Hey guys - our web guy is onto a fix - he is going to be testing for the next few hours and rolling out later today. The root cause is conflicts in the database that came over from Loud - multiples of accounts etc.

We greatly appreciate your support and patience - we will get there!

Many thanks

W.
Tracktion Software Corporation
KVRer
 
3 posts since 6 May, 2005, from France / Villeurbanne

Postby titimoby; Fri Jan 25, 2013 12:38 pm

I was so happy to use my brand new licence bought this morning.
But, nope, still buggy for me :(

At least it runs :)
KVRAF
 
3487 posts since 16 Dec, 2002, from over there

Postby VariKusBrainZ; Fri Jan 25, 2013 1:21 pm

Rock wrote:Try unlocking the T4 app try using your old password (if you created a new one for the tracktion.com site).


Rock.......you Rock :D
KVRer
 
4 posts since 3 Feb, 2006

Postby bborzell; Fri Jan 25, 2013 3:50 pm

VariKusBrainZ wrote:
Rock wrote:Try unlocking the T4 app try using your old password (if you created a new one for the tracktion.com site).


Rock.......you Rock :D


I assume that means that the old password worked. It did not work for me.
KVRist
 
404 posts since 8 Mar, 2003

Postby Gymnopedies; Fri Jan 25, 2013 4:00 pm

bborzell wrote:
VariKusBrainZ wrote:
Rock wrote:Try unlocking the T4 app try using your old password (if you created a new one for the tracktion.com site).


Rock.......you Rock :D


I assume that means that the old password worked. It did not work for me.


Nor I.....
User avatar
KVRian
 
1130 posts since 24 Dec, 2004, from Adelaide, South Australia

Postby audiobot202; Sat Jan 26, 2013 2:28 am

Not working for me either :(

Old Mackie password didn't work, so I had to do a password reset at the new T4 site. I then upgraded, but telling me a license error and that I don't have a T4 account??

Even tried the old Mackie password and no luck.

Emailed Woody, so hoping it will get sorted.
Tracktion is BAAAAAACK !!!
KVRAF
 
3487 posts since 16 Dec, 2002, from over there

Postby VariKusBrainZ; Sat Jan 26, 2013 2:39 am

bborzell wrote:
VariKusBrainZ wrote:
Rock wrote:Try unlocking the T4 app try using your old password (if you created a new one for the tracktion.com site).


Rock.......you Rock :D


I assume that means that the old password worked. It did not work for me.


Indeed :D
User avatar
KVRist
 
230 posts since 30 Apr, 2003, from West Dorset, UK

Postby operandx; Sat Jan 26, 2013 2:55 am

TSC wrote:Hey guys - our web guy is onto a fix - he is going to be testing for the next few hours and rolling out later today. The root cause is conflicts in the database that came over from Loud - multiples of accounts etc.

We greatly appreciate your support and patience - we will get there!

Many thanks

W.


Hey Woody, Like others got this to work with old password. Up and running on my desktop but then ran into issues with plugin scan crashing T4 again and again on plugs that I know are safe. So I thought I'd install on laptop to test T4 there. BUT I cant unlock T4 on the lappy - get a message about corrupt key. Is this a known error or am I only allowed to install on one machine? T1-3 allowed two machine installs.

Cheers.
'He craved immortality so much, he was prepared to die for it.'
KVRian
 
1416 posts since 17 Jun, 2003

Postby chico.co.uk; Sat Jan 26, 2013 3:45 am

I've got the same license issue, had to reset my password before buying, and get the sorry you do not seem to have a tracktion account yet. Dunno what my old mackie password was, apparently.
"my gosh it's a friggin hardware"
KVRist
 
116 posts since 2 Nov, 2006
 

Postby motty; Sat Jan 26, 2013 5:25 am

I was getting the errors saying wrong username or pw etc, but today a new error when trying to unlock:

Tracktion Unlocking Invalid or corrupted key-file.

This was using my old mackie pw...
KVRist
 
33 posts since 19 Jul, 2005

Postby Madguitrst; Sat Jan 26, 2013 8:11 am

Make sure that you can log on to Mackie's website and can see your license for your version of Tracktion - it will be the same as you see on Tacktion's website for your OLDER version.

Then, simply use your old log-in name and password to unlock Tracktion.
It works.

http://www.kvraudio.com/forum/viewtopic.php?t=371794

I unlocked T2 with my OLD mackie login info, PW, etc.
The license number is the same on Makie and Tracktion, FWIW.

Then I installed T4 upgrade and unlocked it with the OLD Mackie info.

So, you have to unlock T4 with your old, Mackie user name AND Password.

Image

I'm in business.....

....hope this helps!

-Madguitrst
The Madguitrst has left the building
KVRist
 
116 posts since 2 Nov, 2006
 

Postby motty; Sat Jan 26, 2013 8:24 am

Madguitrst wrote:Then, simply use your old log-in name and password to unlock Tracktion.

I did try that but got:

Image
Nick
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