JRR shop is still down?

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
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ATN69
KVRAF
2087 posts since 5 Oct, 2015 from Swedish / Living in Hong Kong

Post Tue Jul 21, 2020 9:49 pm

Uncle E wrote:
Tue Jul 21, 2020 8:37 pm
I apologize. We are still migrating data over. Please PM me your email address or send us a message and we'll figure out what's going on:

https://www.jrrshop.com/contacts
It's cool. I understand you still have a lot to do before everything is 100% done.
Win 10 -64bit, CPU i7-7700K, 32Gb, Focusrite 2i2, FL-studio 20, Studio One 4, Reason 10

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Hink
Rad Grandad
32109 posts since 6 Sep, 2003 from Downeast Maine

Post Tue Jul 21, 2020 9:49 pm

Uncle E wrote:
Thu Jul 16, 2020 9:05 pm
Thank you for asking! We're hoping to have the site back up tomorrow and will then launch our new site a few weeks after that.
thanx Eric, I was worried about you :hug:
Now I'm old, I puff my pipe
But no-one's there to see
I ponder on the lesson of my life's insanity

Photo_G
KVRian
609 posts since 25 Dec, 2009

Post Sat Aug 01, 2020 5:34 am

+100 I'm really glad to hear that you're ok Eric!

G

ralfrobert
KVRist
379 posts since 24 Jul, 2017

Post Sat Aug 01, 2020 5:46 am

I wonder if the site as it is now is safe to use or if it is just something the folks at JRR did so there is something around at all ... with loose ends in functionality. Any experiences? As long as I do not hear anything else I consider the present "web solution" unfit for real life usage.

Anybody?

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Uncle E
KVRAF
11863 posts since 22 Nov, 2000 from Southern California

Post Sat Aug 01, 2020 10:06 am

Thanks, everyone!
ralfrobert wrote:
Sat Aug 01, 2020 5:46 am
I wonder if the site as it is now is safe to use or if it is just something the folks at JRR did so there is something around at all ... with loose ends in functionality. Any experiences? As long as I do not hear anything else I consider the present "web solution" unfit for real life usage.
Sure, I understand your concern. It is safe. There was actually never a security concern, the site crashed because of being overloaded by all the traffic from the Studio One release. We are still restoring old orders to customers' accounts and there's an issue with the search that I can't figure out, I believe everything else is functioning exactly the same now as before the crash.

timbit2006
KVRist
88 posts since 10 Sep, 2019

Post Sat Aug 01, 2020 12:42 pm

I can't seem to login at all so I'm not even sure what to do, I was hoping to buy some things soon if they come up on the usual yearly sale.

gondii
KVRist
109 posts since 8 Oct, 2019

Post Sat Aug 01, 2020 12:58 pm

timbit2006 wrote:
Sat Aug 01, 2020 12:42 pm
I can't seem to login at all so I'm not even sure what to do, I was hoping to buy some things soon if they come up on the usual yearly sale.
Same. Tells me user name/password is incorrect. If I try to reset the password doesn't work either. The supposedly sent E-Mail is not arriving in my Inbox.

paulbreeze
KVRian
1106 posts since 6 Jul, 2009

Post Sat Aug 01, 2020 1:07 pm

It seems they restored from a backup from around 2018. So if you created your account before that date (my last order displayed is from 2018-08-06) password recovery should work fine (to that address you used at that time).

raiderpdog
KVRian
1019 posts since 26 Jul, 2018

Post Sat Aug 01, 2020 1:21 pm

paulbreeze wrote:
Sat Aug 01, 2020 1:07 pm
It seems they restored from a backup from around 2018. So if you created your account before that date (my last order displayed is from 2018-08-06) password recovery should work fine (to that address you used at that time).
Thanks for that info, I couldn't login either, at least now I know why.

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Uncle E
KVRAF
11863 posts since 22 Nov, 2000 from Southern California

Post Sat Aug 01, 2020 1:57 pm

timbit2006 wrote:
Sat Aug 01, 2020 12:42 pm
I can't seem to login at all so I'm not even sure what to do, I was hoping to buy some things soon if they come up on the usual yearly sale.
gondii wrote:
Sat Aug 01, 2020 12:58 pm
Same. Tells me user name/password is incorrect. If I try to reset the password doesn't work either. The supposedly sent E-Mail is not arriving in my Inbox.
raiderpdog wrote:
Sat Aug 01, 2020 1:21 pm
Thanks for that info, I couldn't login either, at least now I know why.
I apologize for the trouble. Please PM me your login emails and I'll take a look at what's happening.

User avatar
MasterTuner
KVRist
284 posts since 30 May, 2018

Post Sat Aug 01, 2020 3:23 pm

I was posting over at the Bargain thread, but see there is a thread here.
I was wondering if there had been a data breach (a hack) and that our passwords have been compromised?
I just logged into my account, and there's only one order showing; actually my 1st order from JRR, but the rest (about 5 others) are not showing.
Reaper (win), i7-7700k, 16GB

Digivolt
KVRian
767 posts since 21 Nov, 2018

Post Sun Aug 02, 2020 3:52 am

Cannot log in either here, password recovery works but I'd rather not use it at this time in case you manage to fix the database issues

User avatar
consordini
KVRist
399 posts since 6 May, 2020

Post Sun Aug 02, 2020 4:54 am

Hope there hasn't been any major issues that might have compromised any sensitive information. All the best.
Take care :wink:

WasteLand
KVRian
892 posts since 8 Jun, 2018

Post Sun Aug 02, 2020 9:01 am

@Uncle E, glad the website is working again. and that there was no data breach.

i also experience a login error. the best way is via a PM i understand. i don't know when i made my account.

i was in time for my big spending, before the site crashed... or big... for me..


i see people asking, if it is safe, even if you have already mentioned the problem. in this thread.

perhaps a message on the website itself, on the front page, for example, explaining about the problems, and what to do when your account isn't accessible. not everyone is on KVR, or perhaps, everyone is.... but reading a whole thread, i do it also sometimes, it is bit like in every forum, that people don't look (i mean i do it also sometimes, don't read the whole thread) what is posted already, and the confusion, will stay.

i am glad that here is communication about, and good luck, this isn't thing, simply or strangely put, that you want.

me thinks, jrrshop is quite popular over here, on KVR, i mean, and deserved, by your feedback, and of course the pricing...
and the nice specials.. o well..

best of luck!
win 10 pro; cubase 10.5 pro, live 10 suite+push 2, reaper, reason 11 suite, bitwig studio 3, maschine mk3+jam, arturia V collection 7, korg collection, komplete 11 ultimate, softube modular, VM, meldaproduction etc.
https://soundcloud.com/sada-exposada

gondii
KVRist
109 posts since 8 Oct, 2019

Post Sun Aug 02, 2020 10:20 am

I was able to reset the password now and log back in, thx

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