Alternatives to ShareIt/MyCommerce/Digital River

[IaES]

First communication I've just received in weeks from them... ironic!

Dear Valued Customer,
As of October 16, 2024, the updates to the MyCommerce Master Services Agreement (MSA) are now officially in effect. Here's a brief overview of what has changed...

Yep. I just got that one too.

Would be interesting to know if everyone got it?

If you cancelled all your DR products and you don't see the contracts page in your DR control panel did you still get this contract notice?

[Tone2 Synthesizers]

If you log-in to your Control Panel from MyCommere you might notice that they silently removed the pdf document "MyCommerce Master Service agreement 6.1". Now there is only a version 6.3 which we never could have signed or could have signed as the date was in the future.
However I have made backups and screenshots of everything as a proof before they silently removed agreement 6.1.

[icarmon]

If you log-in to your Control Panel from MyCommere you might notice that they silently removed the pdf document "MyCommerce Master Service agreement 6.1". Now there is only a version 6.3 which we never could have signed or could have signed as the date was in the future.
However I have made backups and screenshots of everything as a proof before they silently removed agreement 6.1.

If you replace the 6.3 version by 6.1 you can still access to the 6.1 contract. Just change
your-vendor-id with your own id

Code: Select all

https://account.mycommerce.com/CpAdmin/Contract/your-vendor-id?contractId=18&version=6.1&lid=1

[IaES]

Putting the 6.3 contract, dated 16th october, into the contracts folder a month before that date was not a problem. It was necessary because previous contracts says that they have to give us 30 days notice of any changes. Putting it into the contracts folder a month ago was that 30 days notice.

[IaES]

Putting the 6.3 contract, dated 16th october, into the contracts folder a month before that date was not a problem. It was necessary because previous contracts says that they have to give us 30 days notice of any changes. Putting it into the contracts folder a month ago was that 30 days notice.

As far as they are concerned they gave us 30 days to read and accept it. Paragraph 14 of 6.1 and 6.3 say that they can change the contract from time to time and our continued use of the platform is indication of our acceptance of the contract. We don't need to physically sign it. If you use their system then that is your acceptance of the contract.

They are in breach of their own contract.

But their contract gives them 30 days to rectify that breach. So, according to their contract they are OK till 30 days after the end of September. Gives them more time to fob us off.

[IaES]

Putting the 6.3 contract, dated 16th october, into the contracts folder a month before that date was not a problem. It was necessary because previous contracts says that they have to give us 30 days notice of any changes. Putting it into the contracts folder a month ago was that 30 days notice.

As far as they are concerned they gave us 30 days to read and accept it. Paragraph 14 of 6.1 and 6.3 say that they can change the contract from time to time and our continued use of the platform is indication of our acceptance of the contract. We don't need to physically sign it. If you use their system then that is your acceptance of the contract.

They are in breach of their own contract because they did not pay us for July's sales.

But their contract gives them 30 days to rectify that breach. So, according to their contract they are OK till 30 days after the end of September. Gives them more time to fob us off.

[zccKlompf]

If you replace the 6.3 version by 6.1 you can still access to the 6.1 contract. Just change
your-vendor-id with your own id

Code: Select all

https://account.mycommerce.com/CpAdmin/Contract/your-vendor-id?contractId=18&version=6.1&lid=1

The company name /author name is not included in the contract 6.1. Is this an issue？

[7tltd]

Would be interesting to know if everyone got it?

If you cancelled all your DR products and you don't see the contracts page in your DR control panel did you still get this contract notice?

Yes, I got it.

[Peter999]

https://www.linkedin.com/in/joseph-gohr ... ndroid_app

this thief was terrorizing us. first he wrote he had to check us by phone/Non-Doc Verification. When we repeated all the stupid data (they have for 20 years) through the phone, they didn't pay anyway. We asked again where's our money,he wrote that everything was verified and that he would pass our data and will inform us, which of course did not happen and now he doesn't respond at all.

Has anyone else actually received this call for bank account verification?
Can you post the number he was calling from?

[IaES]

https://www.linkedin.com/in/joseph-gohr ... ndroid_app

this thief was terrorizing us. first he wrote he had to check us by phone/Non-Doc Verification. When we repeated all the stupid data (they have for 20 years) through the phone, they didn't pay anyway. We asked again where's our money,he wrote that everything was verified and that he would pass our data and will inform us, which of course did not happen and now he doesn't respond at all.

Has anyone else actually received this call for bank account verification?
Can you post the number he was calling from?

Don't believe "Number he was calling from".

With modern Voice Over IP and digital telephony a caller can set his caller ID to anything they want.

[hobnob]

For those considering Cleverbridge as a replacement, I contacted them and had a nice conversation with one of their sales agent, but it turned out that they only work with clients with €50k+ monthly turnover.

We switched to Paddle now. The migration was a little difficult, as they have a very different approach compared to DR when it comes to initiating the checkout process. (With DR, you simply put a parameter into MyCommerce's checkout page, with Paddle you have to create your own checkout page with the JS library they supply). But now everything is up and running.

The only thing I found a little strange about the onboarding process in Paddle is that they give you feedback on the progress of your account setup and verification, and even after it showed four greens and "you are now ready to sell", I was contacted a few hours later and asked for additional information and documents before my account could ultimately be verified by the "risk team". So the progress shown in the dashboard does not reflect the actual verification progress.

You should try PayPro Global. we've been with them for a while and they are responsive and easy to setup and no minimum amounts.

[7tltd]

You should try PayPro Global. we've been with them for a while and they are responsive and easy to setup and no minimum amounts.

I got rejected without any future explanation.

[IaES]

You should try PayPro Global. we've been with them for a while and they are responsive and easy to setup and no minimum amounts.

What is "PayPal Global". Is that different to a normal PayPal business account?

[quikquak]

I presume everybody got one of these, mine came today:
The 'Enhanced customer support structure' bit made me laugh... let's see how this has improved?

Dear Valued Customer,

As of October 16, 2024, the updates to the MyCommerce Master Services Agreement (MSA) are now officially in effect. Here's a brief overview of what has changed:

Introduction of the MyCommerce Platform Fee: While this might seem like an additional cost, introducing a MyCommerce Platform Fee can often be associated with the promise of improved quality of service, access to premium features, and prioritized customer support.
Modified Chargeback Fee: We reduced the chargeback fee from USD* 25 to USD* 20 per chargeback and removed the 1.5% monthly chargeback threshold. This modified fee will be applied per chargeback.
Bank Transfer/Payment Method Fee Adjustments: The changes in bank transfer fees, including updates to the payment minimum thresholds, provide clarity and predictability in transaction costs. The free monthly transfer could result in significant savings for businesses making frequent transactions.
Wire transfer within SEPA, ACH: minimum payment of 2,500 USD; no fee
Checks: minimum payment of 2,500 USD; 15 USD fee
Wire transfer outside SEPA: minimum payment of 10,000 USD; 15 USD fee
PayPal: minimum payment of 2,500 USD; 15 USD fee
Clear payment minimums: By setting minimum payment amounts for different transfer types, businesses can better plan their financial transactions and ensure compliance with MyCommerce's payment policies.
Important: Go to the Administration Interface to see the pricing models related to the revenue share percentage and Digital River margin fee.
Enhanced customer support structure: The evolution of customer support to include more comprehensive services, highlighting the transition towards a more segmented, expertise-driven customer service structure, ensures that customers receive the necessary support tailored to their needs. The introduction of Tier 2 Client Support specifically addresses complex customer needs by providing specialized assistance and dealing with advanced technical problems.
Tier 1 Customer Service: Tier 1 support represents the first contact for shopper inquiries and order-related issues. It typically includes basic troubleshooting, general queries, and handling common customer service requests. Tier 1 support is included with your MyCommerce subscription.
Tier 2 Client/Publisher Support: Tier 2 support, referred to as "Publisher Help Desk via Solution Center" or "Publisher Help Desk via Sutherland," involves more specialized assistance for escalated orders and accounts related to issues and changes. Priced at USD* 185 per hour, it includes in-depth technical support and more complex problem-solving that requires advanced expertise.
You can access this support through the Solution Center.


* Or an equivalent account payout currency based on your initial configuration. You can review the currency you choose in the Control Panel.

Should you have any questions or need further clarification, contact your Digital River MyCommerce team by submitting a new case through your Solution Center account.

See the MyCommerce subscription FAQ for more information.

Thank you for your continued trust and support.

Best regards,
Your MyCommerce Team

[quikquak]

"Introduction of the MyCommerce Platform Fee"

I get it, you take everything from us?