Alternatives to ShareIt/MyCommerce/Digital River

[fuseaudiolabs]

Wow, just received a "credit note" containing an invoice for November + December charging me a shitload of money in support fees. Mind you that absolutely nothing happened during that period except for a bunch of automated "support messages" to my desperate attempt to get my account closed.

Up to that point I was under the impression that my account had been closed already, at least I can't access the cp anymore. And they still owe me some money for October. This is just ridiculous.

[StefanMC]

Just got my 1-nov to 31dec statement ... $100 platform fee and $225 for support (which i assume is the 1.22hrs they worked on that due diligence thing back in October). my last sale was early October and I closed my account in late November, interestingly there was no support charge for closing the account (as of yet) .... still haven't been paid since July. I wish i could sue the shit out of Barry Kasoff for and keep him from ever holding a manager role again at any business ... but hate the idea of throwing good money after bad one just to get that satisfaction ;-/ ... Sucks!

[Christian67587]

There is no need or benefit in closing accounts. The only thing they will say is thank you and then block funds for 180 days.
But that doesn't say you get a single cent.

[yps]

Received that December invoice as well today. Wrote them already that i object to it. Just to make sure my ticket gets more hours in January so I they can send me another invoice

Do your invoices state an invoice number? Mine doesn't. Might be worth reporting that to their tax office.

[barteko]

I just received a VAT invoice for September 1st till December 31st. That states my income (negative value), platform fee as well as support fee.

I terminated the agreement via support on September 24th. It was confirmed by the support. Most of my "support" cases I kept till 16th of October and went almost silent afterwards. They just billed me shitload of money for the support for the cases that were open and even closed before 16th of October.

I did not do any refunds and stopped using DR on 24th of September. My account is still accessible (as per MSA 6.1 should be). I have not received any money for July, August and September. They stated it's on hold for 180 days.

I disputed that invoice immediately and demanded a correct Credit Note to be issued. I am not a lawyer, but now I think DR is on the edge. They issued a tax document - a VAT invoice - that is against the agreement. The MSA 6.1 allows me to terminate it within 30 days after notification of a change, which I did. What is more not only did they disregard that - by adding platform fee to the invoice, but they also billed for support for the period where MSA 6.1. was in action for everybody.

One can argue if "late" (still no) payment is a crime or not... probably not. But now, if they will not issue a correct Credit Note, cancelling that invoice, they will commit a crime.

[hobnob]

Just got an invoice today too for Jan period. even though I've asked multiple times to close the account & had no payouts since July. I'm obviously going to ignore it as they are scammers.

1 Platform Subscription Fee for the period 79.63 GBP
2 Digital River client support for the period 450.70 GBP

[yps]

One can argue if "late" (still no) payment is a crime or not... probably not. But now, if they will not issue a correct Credit Note, cancelling that invoice, they will commit a crime.

Also not a lawyer here, but I don't think this is a criminal offense. They claim you have used your services and charge you, you say you haven't, and refuse to pay. If they want, they can go go court and sue you. Purely civil law.

Also, in Germany, corporate criminal law is non-existent. Only natural persons can commit crimes. So if you want to report someone to the police, it can only be a natural person, e.g. the CEO/manager. But as we know, that guy is far outside the country....

[Tone2 Synthesizers]

There is no need or benefit in closing accounts. The only thing they will say is thank you and then block funds for 180 days.
But that doesn't say you get a single cent.

That is not true at all!

If you do not close it before January the 6th you will accept that they move jurisdiction from Germany/Europe to the USA. If you are located in Europe it will be very difficult and expensive to sue them and get the money they owe to you.

[alexgn]

I terminated the agreement via support on September 24th. It was confirmed by the support. Most of my "support" cases I kept till 16th of October and went almost silent afterwards. They just billed me shitload of money for the support for the cases that were open and even closed before 16th of October.

how did they confirm your termination?

I sent my termination per post letter to the cologne address.
The letter showed up in the support portal with the title:
"ELT Escalation email - FW: Digital River - Incoming mail"

and the message:
"Please follow up on attached MyC client requests."

they immediately locked me out of the control panel, but no new messages on the tickets and no confirmation that my agreement and account got terminated.

[alexgn]

That is not true at all!

If you do not close it before January the 6th you will accept that they move jurisdiction from Germany/Europe to the USA. If you are located in Europe it will be very difficult and expensive to sue them and get the money they owe to you.

this is correct. This is why I have terminated the agreement with a letter. They uploaded it stamped by TMP group Dec. 17th. But still waiting for some confirmation.
Ticket was set my them to low priority and no response since the upload of my letter.

[Tone2 Synthesizers]

One can argue if "late" (still no) payment is a crime or not... probably not. But now, if they will not issue a correct Credit Note, cancelling that invoice, they will commit a crime.

Also not a lawyer here, but I don't think this is a criminal offense. They claim you have used your services and charge you, you say you haven't, and refuse to pay. If they want, they can go go court and sue you. Purely civil law.

Also, in Germany, corporate criminal law is non-existent. Only natural persons can commit crimes. So if you want to report someone to the police, it can only be a natural person, e.g. the CEO/manager. But as we know, that guy is far outside the country....

I was at the police yesterday and made an annoucement, as they had sent a notification on December the 11th that the payment for September would have been transmitted to my bank account but no money arrived. This is clearly fraud and a criminal act. The police was very friendly and helpful and took the case very seriously. He was also very interested about the fact that they delay payments or omit payments for so many victims.

The police officer said that I should notify also other affected victims to go to the police to make the German public prosecutors moving. They take it serious, but they can only take action if victims contact them.

[ChrisG_33_JB]

I was at the police yesterday and made an annoucement, ...

Did you go to a normal police station? Where, in case you are in Munich?

I now intend to do so, as well.
Do you have an Aktenzeichen, so that I can give that to the police, so they see there is already a complaint. Thank you.

[Christian67587]

My Aktenzeichen is 241023-0016-IP6750 for Polizeipräsidium Köln.

I never got a notice for a new agreement. They locked us out 1st November.

[alientec]

you will accept that they move jurisdiction from Germany/Europe to the USA

It could be true, but only for actions taken after th 6th January.
Apart from this, a german GmbH (like Digital River GmbH) must obey german law, be registered in Germany and having a german court.

[barteko]

I terminated the agreement via support on September 24th. It was confirmed by the support. Most of my "support" cases I kept till 16th of October and went almost silent afterwards. They just billed me shitload of money for the support for the cases that were open and even closed before 16th of October.

how did they confirm your termination?

I sent my termination per post letter to the cologne address.
The letter showed up in the support portal with the title:
"ELT Escalation email - FW: Digital River - Incoming mail"

and the message:
"Please follow up on attached MyC client requests."

they immediately locked me out of the control panel, but no new messages on the tickets and no confirmation that my agreement and account got terminated.

They confirmed it in the support case that I opened on September 24th 2024. The title of my support case was "account termination" where I wrote:

"I do not accept the new contract proposal (MyCommerce Master Services Agreement version 6.3) scheduled to be effective as of October 16th 2024, therefore I herby inform that I terminate my account (point 5a of the MyCommerce Master Services Agreement version 6.1)."

They replied the same day, but not confirming closure, just informed about 180 day hold period and asked if it's fine with me:

"... While you can close your account now, you would not receive the payment of your remaining balance until 180 days after your notice of termination. Please confirm if you would like to terminate your account and we will then begin the 180 day countdown. ..."

I disputed those 180 days period pointing to the MSA 6.1. And I have confirmed closure on September 26th.

Then they replied on September 30th:

"... We will now then begin the 180 day countdown for closing your account. Please let us know how would you like to proceed. ..."

So I again confirmed on October 1st. And they put the case on hold on October 7th. On 11th I received KYC to fill in, which I did the same day (separate support case). Asked several times for confirmation of account closure. Finally in the original support case "account termination" I received this:

"... Per your request, we have proceeded with the closure of your account. ..."

With a reminder to do KYC... which I already did and had confirmation of it being received. They finally confirmed KYC completed on October 28th.

In the mean time, on Oct 16th, I received an email that MSA 6.3 came into action... so I created another support case pointing to the "account termination" case that MSA 6.3 is not my business. They closed it immediately pointing that this case is handled by support case "account termination" citing its number.

All the time they were perfectly aware I closed the account if not on 24th, then on 26th of September, when I re-confirmed it.

They did not block access to my control panel... well, why should they? The MSA says I have to have access after agreement termination for some time.