Hello,
I purchased "Princess Koto KAGUYA" via MyCommerce, but unfortunately my external HDD failed, and I lost the library files.
Since MyCommerce has shut down, I can no longer re-download the product from their platform.
Is there any way I can regain access to the product or download it again?
I can provide my email address used for purchase and any other information needed.
Thank you very much for your support.
Best regards,
Qolly.
Request for re-download access to Princess Koto KAGUYA
- KVRist
- 69 posts since 14 Aug, 2022 from Japan
Thank you for contacting us.
We appreciate your patronage of our products.
We are sorry to hear about your hard drive failure.
We are also shocked and hurt by the unfortunate incident at MyCommerce.
That said, purchases on MyCommerce originally had a download limit, and downloads were no longer possible after the limit had passed.
This time, we have made it possible to download the file from the link below.
Princess Koto KAGUYA
Please try downloading within approximately one week from today.
Once the download is successfully complete, please be sure to back up your data on separate media.
Thank you for your cooperation.
We appreciate your patronage of our products.
We are sorry to hear about your hard drive failure.
We are also shocked and hurt by the unfortunate incident at MyCommerce.
That said, purchases on MyCommerce originally had a download limit, and downloads were no longer possible after the limit had passed.
This time, we have made it possible to download the file from the link below.
Princess Koto KAGUYA
Please try downloading within approximately one week from today.
Once the download is successfully complete, please be sure to back up your data on separate media.
Thank you for your cooperation.
PREMIER SOUND FACTORY SUPPORT
https://premiersoundfactory.com/faq/
https://premiersoundfactory.com/faq/
