A diary of dealing with IK Support; a farce finally resolved more than 5 months later.

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A diary of dealing with IK Support; a farce finally resolved more than 5 months later. 2025-07-06T11:08:43+00:00 Ive been updating a different thread about IK's complete lack of support for a problem Im having with the new version of one of their products in the thread for that product, but its now pretty much got to the 10-week point since I raised my ticket, and Im fed up of it, so more obvious complaining seems appropriate. So here's a little diary of how they've responded so far. No, its not going to be news to most folk, I think its pretty well understood that a lot of folk have, erm, issues, with IK, but Ive not had issues with them before now. But their support response has been so absolutely useless that it feels like my only resort is making as big a deal out of this as possible to see if that gets them to get their fucking finger out. Background : I own a whole load of IK stuff, right back to first version of SampleTank, and pretty much all versions of ST, Amplitube and T-Racks since, plus Mixbox, ARC, some version of Tonex. Like anyone sane, Ive waited for deals and whatever to increment. I have a ton of content as well, including a lot of Amplitube and T-Racks modules. Note that I havent had much need for their support before now, but when I bought T-Racks 5, some of my oldest T-Racks modules werent recognised for some reason. I contacted them, and fairly quickly, they issued me with a registration code that resolved that. Then in mid-April I bought T-Racks 6 (note that this is the tier of T-Racks 6 that's just called 'T-Racks 6' rather than with any suffix like 'Intro' or 'Pro' or 'MAX') and some other stuff via another deal, at Humble Bundle, mostly to hoard content but for the TR6 upgrade. When I bought T-Racks 6 , some of my oldest T-Racks modules weren't recognised for some reason. I did the 'reinstall old purchases' dance in every possible variation multiple times and nothing changed. whyterabbyt https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=1041

Songwriter101 Songwriter101 https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=291050: KVRist; 163 posts since 1 Nov, 2012

Post by Songwriter101 » Mon Jan 05, 2026 7:41 pm

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I don't trust IK.

First and foremost: We need great songs (again)

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