SynthMaster One v1.3 Alpha - Cloud Based Preset Sharing, New White Skin, better Microtuning/Scales

[kv331]

I paid for and installed a GA version that is buggy as f**k. How's that for a track record?

No track record unless I can identify you as a registered user. What is your name/registered email address? and what the hell is GA version ?

[h0stnik]

Considering how much work is to create such a master piece of synth,I don't think nonstop complaining or insulting developers is exactly brave thing - no other vst synth under 100 euro is even close to SM1 as quality and options - never been more satisfied spending less than 20 euro(crossgrade)for anything at all.
Cheerz

You seem to be completely ignoring the fact that this "complaining" is about software that people paid good money for that DOES NOT WORK. How much "quality" can something be if it crashes so fast it's not even useable? Serum is made by a small company too, and it doesn't have near these problems. I don't want cheap, I want something that WORKS.

[h0stnik]

this is one of the worst companies to deal with... i really HATE the song and dance routine just to download and update the product and now you state there is a beta for registered users and we only get 404 errors from the posted link. and do you really think making the customer seek out their serial number each time you need to download the product saves you from piracy or something? certainly not... it only irritates the customer that actually invested in this mess. are you employed by ik multimedia? lol

I dont think we deserve any of your biased opinion... So if you are unsatisfied with this, feel free to sell your license on kvr marketplace.

WOW. I wish I had read this before I gave you my money. I installed GA release, not a Beta, not an Alpha - a PAID FOR GA release - and it is so buggy that it is unuseable. And your attitude is that if people don't like wasting money, they should try to trick someone else into wasting money? That is practically fraud, and absolutely a disgusting business attitude.

[kv331]

WOW. I wish I had read this before I gave you my money. I installed GA release, not a Beta, not an Alpha - a PAID FOR GA release - and it is so buggy that it is unuseable. And your attitude is that if people don't like wasting money, they should try to trick someone else into wasting money? That is practically fraud, and absolutely a disgusting business attitude.

Once again, I am asking you your registered email address and issue number(s), you can send those to me via private message.

[h0stnik]

Keel, what DAW are you using? might be SM One wasnt tested on DAW you are using.

For me SM synths causes lag in FL Studio.

Synthmaster One downloaded in the last week is so buggy it's practically useless in current version of Logic on High Sierra Mac OS. Don't tell me they didn't test one of the most common DAWs running a recent OS. This stuff really isn't rocket science.

Which version are you referring to? Beta released last week? Are you a registered user? What's your registered email?

I can't find out what version it is because IT CRASHES AS SOON AS I TRY TO OPEN IT, and then IT CRASHES LOGIC. It is the PAID FOR version that I bought as part of your crossgrade promotion. It is whatever version comes up when you click the link in the download email that is sent out upon payment.


"Thank you for purchasing SynthMaster One. The serial number for your copy of SynthMaster One is

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

By using this serial number along with your registered e-mail address, you can download the latest version of SynthMaster One at the below links:

Windows 32/64 bits: http://www.synthmaster.com/downloadfile.aspx?fileId=100
MacOSX 32/64 bits: http://www.synthmaster.com/downloadfile.aspx?fileId=102

After downloading the setup file, please run it. It will install all the necessary files to run SynthMaster One as a VST/AU/AAX plugin inside your DAW.

When you run SynthMaster One for the first time, License Key File Request Dialog will show up. You will have to enter your email address and serial number to download your license key file."

[kv331]

I can't find out what version it is because IT CRASHES AS SOON AS I TRY TO OPEN IT, and then IT CRASHES LOGIC. It is the PAID FOR version that I bought as part of your crossgrade promotion. It is whatever version comes up when you click the link in the download email that is sent out upon payment.

Why is it so hard to send me your name and email address? did you send us any crash report ?

[h0stnik]

I can't find out what version it is because IT CRASHES AS SOON AS I TRY TO OPEN IT, and then IT CRASHES LOGIC. It is the PAID FOR version that I bought as part of your crossgrade promotion. It is whatever version comes up when you click the link in the download email that is sent out upon payment.

Why is it so hard to send me your name and email address? did you send us any crash report ?

Why is it so hard to respond to my contact request form I submitted, or the email I sent you? I sent AT LEAST 10 crash reports, to you and to Apple. I do not ever share my contact information on internet forums, period. Not even in private messages.

[kv331]

Why is it so hard to respond to my contact request form I submitted, or the email I sent you? I sent AT LEAST 10 crash reports, to you and to Apple. I do not ever share my contact information on internet forums, period. Not even in private messages.

Because if I know which registered user you are I can look up your issue faster, and I can link the crash report to you. If you really want help, please PM me.

Mod edit:please do not post user info here, do it via private message

[h0stnik]

Why is it so hard to respond to my contact request form I submitted, or the email I sent you? I sent AT LEAST 10 crash reports, to you and to Apple. I do not ever share my contact information on internet forums, period. Not even in private messages.

Because if I know which registered user you are I can look up your issue faster.

I did not ask why you want my email, I asked why I have received no response to my support request which I submitted through your website, and no response to my email which I sent directly to support@kv331audio.com.

By prioritizing responding to people here, instead of emails sent directly to you and support forms submitted directly to your website, you create the impression that you care more about being *perceived* as providing support, instead of actually providing the support. If you are personally the developer or on the dev team, you should find someone else to do damage control and get customer feedback, so you can focus on first fixing the products people have already paid for, and then and only then working out bugs for future releases. The devs at my company would never in a million years engage customers about new features while things we have sold them are breaking and unuseable.

[h0stnik]

Why is it so hard to respond to my contact request form I submitted, or the email I sent you? I sent AT LEAST 10 crash reports, to you and to Apple. I do not ever share my contact information on internet forums, period. Not even in private messages.

Because if I know which registered user you are I can look up your issue faster, and I can link the crash report to you. If you really want help, please PM me.

EDIT: Is this your crash log file: Logic Pro X_2019-04-08-235258_Menzies-Macook-Po

No, but why am I not surprised you're trying to dox your own customer?

[kv331]

No, but why am I not surprised you're trying to dox your own customer?

You purchased this software 12 hours ago, then 3 hours ago you sent us an email. I found the email, and I found your crash reports. Why this impatience over a simple issue: Under your skins folder you have some invalid files.

Please delete /library/application support/kv331 audio/synthmaster one and reinstall.

[Danilo Villanova]

No, but why am I not surprised you're trying to dox your own customer?

You purchased this software 12 hours ago, then 3 hours ago you sent us an email. I found the email, and I found your crash reports. Why this impatience over a simple issue: Under your skins folder you have some invalid files.

Please delete /library/application support/kv331 audio/synthmaster one and reinstall.

Do you think it's the same issue that I have with the demo version? The piano area is glitchy. Some keys remain "pressed" after I release them and sometimes the keyboard area disappears completely.

[keel]

Do you think it's the same issue that I have with the demo version? The piano area is glitchy. Some keys remain "pressed" after I release them and sometimes the keyboard area disappears completely.

This is the very same I have. Keys remains pressed, then sections disappears completely. Close the gui and it is "fixed". And after a while, same problems comes back

[zvenx]

is this with 1.2.1?
rsp

[kv331]

Do you think it's the same issue that I have with the demo version? The piano area is glitchy. Some keys remain "pressed" after I release them and sometimes the keyboard area disappears completely.

No, yours is unrelated to the bug I posted above.

Please download and install the latest demo at http://www.synthmaster.com/synthmasterone.aspx