KVR Audio

martygras · Post by **martygras** » Wed Oct 24, 2012 3:34 pm

I guess it's ok when the attack is against a company. Not necessarily a person.
All Peter can do is try not to take the insults personally, while trying to assist customers.
I've worked in customer service in the past, so I know how hard of a job this can be. Tech support is probably unique in its dealings as well.

D.H. Miltz · Post by **D.H. Miltz** » Wed Oct 24, 2012 4:18 pm

I'd say there's more leeway for insulting a company. I've made some edits to reflect that.

P.S.-

Aural Chaos wrote:I'm the first to call them out for blatant shillery

If shillery's done by shills, then people with their company affiliation in their user names can't, by definition, do it.

ObiWonder · Post by **ObiWonder** » Wed Oct 24, 2012 7:18 pm

I agree, insulting a company and a person is different. Though it seems at times people get the two mixed up and end up insulting us a people more often than not. It is a unique situation as really all you want to do is help the situation or the person.

audiojunkie · Post by **audiojunkie** » Wed Oct 24, 2012 8:49 pm

ObiK wrote:I agree, insulting a company and a person is different. Though it seems at times people get the two mixed up and end up insulting us a people more often than not. It is a unique situation as really all you want to do is help the situation or the person.

I don't feel like insulting is appropriate at any time. Now, I've made my share of complaints (especially about companies that use C/R or dongle protection

), but a complaint is different than an insult.

A complaint is a means for a person to declare a problem or issue that he or she is unsatisfied with, and would like to have the problem or issue resolved. An insult serves no "positive" useful purpose.

I think you guys take too much crap for as helpful as you try to be.

Some people may make complaints about IK or the company's methodology or applications, and I don't see a problem with that (constructive criticism can be good and a catalyst for positive change), but Insults are crossing the line--whether it be a company or a person.

--Sean

ObiWonder · Post by **ObiWonder** » Fri Oct 26, 2012 12:30 am

Thanks for the kind words Sean. Its refreshing compared to a lot of the things I read here.

Change MIDI Channel on IK Sampletank ?