NI Machine - bought on EBay and can't use it (Need a new Serialnumber)

[Numanoid]

No, NI isn't to blame, it is the second seller in this case

BUT: It would be excellent if there was some kind of universal website solution where one could go to check if a serial is good or not.

[rod_zero]

Well maschine must always be sold with the license since NI doesnt sell them separetely.

Doesnt apply to other products.

[ghettosynth]

Yes, he said Software and Hardware.

OK, based on that info: If the serial doesn't work, then you have been scammed

You need to make a complaint with eBay

Not necessarily, he may just not be on top of things, and he might not be responding to emails because he's doing other things. My ebay account does not forward email to my daily account, I have an email account just for those things.

Send him another email giving the benefit of the doubt that it may just be an oversight and open a claim with ebay. Opening a claim often gets the seller's attention. You can always tell ebay that the claim was resolved by the seller if he releases the serial number.

[Numanoid]

Not necessarily, he may just not be on top of things, and he might not be responding to emails because he's doing other things.

WTF, are you actually defending somebody selling something that is not A OK according to specifiations?

If not on top of things, things are surely not gonna get better selling things not working

He might not have checked his E-mail of late, yeah right

I only check my E-mail when getting paid, that is the right way to go about it

[keyman_sam]

Good news is you're covered.

First talk to NI and get the serial number issue sorted.

In parallel open a case with eBay - eBay won't release the funds to the seller till a specified date so if you haven't hit that date yet, seller hasn't gotten his money yet.

Regardless open a case with eBay or call them - eBay customer support is great and you'll talk to a human within a couple minutes. IF you think this has been made in error, wait for NI's response.

If you've been scammed, you're fine - eBay will refund your money and slap the seller tight.

[ghettosynth]

Well maschine must always be sold with the license since NI doesnt sell them separetely.

Doesnt apply to other products.

That just isn't true. If it were, then the license would be attached to the hardware, it is not. This is true with Traktor as well. I have passed on Maschine and Kore controllers at pawn shops because I know damn well that they don't come with a license.

It doesn't matter what you think on this, people sell the hardware and keep the software and as a customer of the hardware you really have no recourse with NI. So there is no authority to enforce your opinion that the software "must" be sold with the hardware.

[ghettosynth]

Not necessarily, he may just not be on top of things, and he might not be responding to emails because he's doing other things.

WTF, are you actually defending somebody selling something that is not A OK according to specifiations?

Calm down. I am defending a human being who might simply have made an oversight. Not everyone who buys music gear lives and breathes this stuff. It could very well be an honest mistake.

He might not have checked his E-mail of late, yeah right

I only check my E-mail when getting paid, that is the right way to go about it

Again, some people have a life and when the thing is shipped they might not check their email for a few days. Did you even read what I wrote? I have an email account that I check every day, that isn't the one that ebay has. The one that ebay has is the same account that I give to all vendors. I might not check it for a month or more if I have nothing active going on.

If the seller didn't realize that there was something else that has to be done, he might think that his end of the deal is done.

[Sandra1983]

I didn't use Paypal. He said that he only accept normal money transfer. Damn, I am such a silly girl with big boobs and no brain F*CK!!!

[Numanoid]

Calm down. I am defending a human being who might simply have made an oversight.

Man, then I trust you are in my corner next time I make mine

[ghettosynth]

Good news is you're covered.

First talk to NI and get the serial number issue sorted.

In parallel open a case with eBay - eBay won't release the funds to the seller till a specified date so if you haven't hit that date yet, seller hasn't gotten his money yet.

Regardless open a case with eBay or call them - eBay customer support is great and you'll talk to a human within a couple minutes. IF you think this has been made in error, wait for NI's response.

If you've been scammed, you're fine - eBay will refund your money and slap the seller tight.

Exactly, just relax, open up a case, and send the seller a polite email to remind him that there is an additional step that he must complete. There is no need to be overly concerned or jump to conclusions about the seller's motives.

Frankly, the hangup might be at NI's end. He may have requested that the serial number is released and it may not have happened yet.

[Numanoid]

Again, some people have a life and when the thing is shipped they might not check their email for a few days.

Too busy down the pub putting that money to "good" work I gather

Did you even read what I wrote?

No, like yourself I only read E-mails every full moon

[cryophonik]

Well maschine must always be sold with the license since NI doesnt sell them separetely.

Doesnt apply to other products.

That just isn't true. If it were, then the license would be attached to the hardware, it is not. This is true with Traktor as well. I have passed on Maschine and Kore controllers at pawn shops because I know damn well that they don't come with a license.

It doesn't matter what you think on this, people sell the hardware and keep the software and as a customer of the hardware you really have no recourse with NI. So there is no authority to enforce your opinion that the software "must" be sold with the hardware.

Yeah, the license is not tied to the hardware and can be sold or transferred independently. I've done this myself. I had a Maschine Mk1 and updated the software to v2 when it was released a few years ago. Last year, I found a great deal on a used Maschine Mk2 with the v2 software. Rather than transferring/reinstalling the new license and unregistering my existing license, I just kept my old license/expansions installed and swapped out the hardware. I confirmed with NI that the v2 license I received with the Mk2 was unregistered, then sold the Mk1 controller with the new v2 software, and the buyer had no problems installing/registering it.

All that said, it doesn't refute rod_zero's point that the OP can't just buy a new license from NI, unless they make a special exception due to these circumstances.

Also, I agree with ghettosynth here - it could just be an honest mistake or a hangup on NI's end, so there's no sense jumping to conclusions just yet (although, I certainly understand the frustration!).

[rod_zero]

I agree that in reality it can be sold without the license, I was trying to point out that buyer shouldn't buy it without the license since NI doesn't sell them.

[cryophonik]

I didn't use Paypal. He said that he only accept normal money transfer. Damn, I am such a silly girl with big boobs and no brain F*CK!!!

Hmmmm...well, that's certainly less promising. Is the eBay link still active? Any chance you could post it? Experienced eBay users can usually tell a lot about the seller from the ad, his feedback history, etc.

[Numanoid]

I am such a silly girl with big boobs and no brain

Hmmmm...well, that's certainly less promising.

And then

Any chance you could post it?