ahahaha yea sure let me just pull out this spare 5k credit I have layin around just in case I need some temp licenses ahahalfm wrote:I know Microsoft has some fast response service for their Xbox consoles - and they reserve an amount on credit card for a new console - and will charge it only if the old console is not sent back to MS. With this principle MS send you replacement before getting old broken one first.
This is for gaming - not professional use for most people.
How about Steinberg do something similar to keep their userbase - a big part professionals - happy and safe and really keep demanding Steinberg products?
Broken elicenser caused licenses to disappear from mysteinberg
Audio Plugin Hosts and other audio software applications discussion
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Broken elicenser caused licenses to disappear from mysteinberg
2017-07-11T06:57:28+00:00
Few days ago my elicenser broke due to electric spice. I got new license dongle and started using "zero downtime system", a 25 hour temporary replacement Steinberg provides.
Steinberg requires you to write and sign a (paper) form to get proper licenses transferred to new dongle. In the form you have to write a list all the products, which were in broken/stolen elicenser. However:
Because the broken elicenser was deactivated (you need to deactivate it to get 25h "zero downtime license"), all installed products from broken elicenser disappeared from mysteinberg too ! Why they are not listed as "products installed in broken elicenser"?
Now I have to go through old email confirmations to list all my products. This is cumbersome and error prone. And what if some emails were deleted, is there any way then to get licenses back?
Dartelec
https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=373132
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- KVRian
- 716 posts since 20 Apr, 2017
Post by Armagibbon »
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