KVR Audio

dandezebra · Post by **dandezebra** » Sat Jun 02, 2018 12:57 pm

Strange as you can input the third party seller in the registration page. It just won't take my serials. Ha!

UltimateOutsider · Post by **UltimateOutsider** » Sun Jun 03, 2018 2:04 am

mgw38 wrote:And the AEON libraries are a bit annoying. For whatever reason, they usually require unlocking whenever you move them to a different system. Same is true for DM-307 and maybe some others as well. The newer libraries don't seem to have these issues and transfer as expected without having to go through their support.

I wonder if this was a temporary thing they were experimenting with. I finally heard back from Heavyocity support yesterday and they reset my AEON Melodic serial number, and also added that this particular issue wouldn't happen again. (So maybe AEON was initially set as a limited-activation product, but they have the ability to lift the limit.)

mgw38 · Post by **mgw38** » Sun Jun 03, 2018 3:30 am

UltimateOutsider wrote:
mgw38 wrote:And the AEON libraries are a bit annoying. For whatever reason, they usually require unlocking whenever you move them to a different system. Same is true for DM-307 and maybe some others as well. The newer libraries don't seem to have these issues and transfer as expected without having to go through their support.
I wonder if this was a temporary thing they were experimenting with. I finally heard back from Heavyocity support yesterday and they reset my AEON Melodic serial number, and also added that this particular issue wouldn't happen again. (So maybe AEON was initially set as a limited-activation product, but they have the ability to lift the limit.)

That could very well be. I haven't tried to move it since they reset my serial numbers.

ronycaceres · Post by **ronycaceres** » Fri Jul 15, 2022 2:36 am

Hello, I submitted a request about paying the difference for one your bundles, I never downloaded the products so I thought that be fair,

They answered me once 9 days ago,

I answered back, but it seems my messages are being ignored for 9 days now,

I really would like to have this solved before the sale ends, but I haven’t had a proper customer service so far

I own 13 of your libraries by the way,

Anyway, I would really like for you to take the time and read about my request, is very simple and doable
Looking forward to hear from you!

Thanks
All the best!
Rony

Heavyocity support...rating 0/10