Steinberg stopped support ? (Mysteinberg)

[ErikH]

I contacted them three times over the years, and always got an answer within a week or so. The two first questions, in the days of Cubase 6, would have led on forums to 'RTFM' but they did point me into the right direction.

Believe it or not: they do get a lot of questions and I assume they follow first come, first answered. The title/subject may also play a role.

If a simple case takes ten minutes to read and formulate an answer, one person can handle some 40 a day. But some cases are more difficult to handle. How many support questions you suppose they get every day?

It's always a good idea to first ask on a forum like this one. Not only do people from Steinberg visit regularly but some other music person may have had the same problem and can help you faster.

[DarkStar]

On the other hand, as far as i know, a lot of support requests nowadays are like "Hey, Steinberg, i can't tie my shoes. Can you help me???", and you also have to sort these people out, so the "serious" support requests may fall a bit short in consequently...

Maybe they should introduce something like telephone queues has with 5-6 levels of choices before you are finally at "I'm not a robot"-thingy which nobody can solve.

I simply hate this bleeding "I'm not a robot" with street signs, shop fronts, cars and rivers and whatnot. Takes forever, for me that is....

Maybe you need to reboot?

[LeVzi]

They did reply to me, via facebook. One ticket out of three was answered via the MySteinberg issue, they thought that was it. I pressed them about the upgrade pricing etc, and they replied in public which I wasn't too fussed on because if I wanted to publically complain i'd have written in the forums, to which they replied in the generic way.

I have really gone off Steinberg as a company now, they used to be decent to deal with, ive never had issues.

I cannot see me paying 250 quid for Cubase 9/10/and so on now, unless they do a massive sale, im not shifting.

There is an offer on now. But doesn't apply to current Cubase owners , just Artist owners.

[Romantique Tp]

Support is for technical issues, not for complaining that you're broke.

But they did have a sale on Cubase Pro updates a month or two before the current upgrade sale. Go to your MySteinberg and subscribe to their newsletter to make sure you wont miss the next one.

[LeVzi]

Support is for technical issues, not for complaining that you're broke.

But they did have a sale on Cubase Pro updates a month or two before the current upgrade sale. Go to your MySteinberg and subscribe to their newsletter to make sure you wont miss the next one.

Who said I am broke ?

And there is a section of the mysteinberg system for other (non technical) queries, so it isn't just for technical support.

I am subscribed but never get any newsletters.

So before you make smart arse comments yeah, get facts straight, thanks.

[Compyfox]

The don't care about their customers at all.

And people say that I am on a constant vendetta...

[/shakes head]

[Romantique Tp]

So before you make smart arse comments yeah, get facts straight, thanks.

Kind of hard with the very little info you've provided.

[bustedfist]

Steinberg has a long memory and carries a hell of a grudge. If you're constantly screaming on their forums and criticizing every move, you're labeled such and any post/support request from such an individual gets put at the bottom of lists and stays there. There's a hidden Blacklist Forum only the mods can see that must be pages long from what I've seen over the years.

If you aren't on their radar then it's business as usual.

If you kiss their buttocks and blow them kisses they make you a Rent-A-Mod.

Once again, opening a ticket about act/reg is asking for misery. LE/AI users can't even open a ticket, they would have to go through the bundler for support adding another layer of possible aggravation. That's why Steinberg has the alternate address for such issues.

[chk071]

Steinberg has a long memory and carries a hell of a grudge. If you're constantly screaming on their forums and criticizing every move, you're labeled such and any post/support request from such an individual gets put at the bottom of lists and stays there. There's a hidden Blacklist Forum only the mods can see that must be pages long from what I've seen over the years.

Erm... where did you get that kind of information from? Surely not from Steinberg. And if your name is not Compyfox, by any chance, i don't really think there is a need for such childishness from Steinberg's side either. Really, i don't think so.

I wouldn't even exclude the possibility of a "blacklist", where some of the notorious stinkers are on, you know, think TheoM, and other people who complained a hundred times about not being able to resell Cubase without a physical dongle, or similar (you know, those destructive typies, who won't give in even after hundres of work hours you invested in them). But, a blacklist which is pages long, with users who just commented negatively every now and then? Nah.

[bustedfist]

Steinberg has a long memory and carries a hell of a grudge. If you're constantly screaming on their forums and criticizing every move, you're labeled such and any post/support request from such an individual gets put at the bottom of lists and stays there. There's a hidden Blacklist Forum only the mods can see that must be pages long from what I've seen over the years.

Erm... where did you get that kind of information from? Surely not from Steinberg. And if your name is not Compyfox, by any chance, i don't really think there is a need for such childishness from Steinberg's side either. Really, i don't think so.

I wouldn't even exclude the possibility of a "blacklist", where some of the notorious stinkers are on, you know, think TheoM, and other people who complained a hundred times about not being able to resell Cubase without a physical dongle, or similar (you know, those destructive typies, who won't give in even after hundres of work hours you invested in them). But, a blacklist which is pages long, with users who just commented negatively every now and then? Nah.

Me compared to Compy? Now that's ROFLMFAO funny, all considered.

I do speak from experience. They've blocked IPs in chunks to keep people from re-registering. Beuermann chased antelope all over the web for a couple of days. That's when I got a look at the inner workings. Beuermann was so wound up he spilled the beans. They do keep tally. I never slagged the company, I had go-rounds with the mods and users like Hippo and Onkel among others.

[chk071]

Me compared to Compy? Now that's ROFLMFAO funny, all considered.

I didn't really compare you to him. Read again.

[bustedfist]

Me compared to Compy? Now that's ROFLMFAO funny, all considered.

I didn't really compare you to him. Read again.

NM, you had to be there to get it. We had a 'wee' dust up a while back.

[chk071]

I guess, you always have to see both sides. I'm sure it is super annoying for a company to deal with trolls, or people who don't have anything better, or more constructive to do than to rant all day on internet forums, or social media. And, i think i've seen enough to know that there are such people. Lots of them. I'm sure they won't blacklist you when you say that you're not OK with the way their products develop, or with their business model, though. But, who cares anyway? As i always say, voting with your wallet is the only valid thing to do. But, it doesn't get your internet ego up. Or puts you in the spotlight. Shame.

[Romantique Tp]

You should make a blog for these Steinberg conspiracy theories

[bustedfist]

I guess, you always have to see both sides. I'm sure it is super annoying for a company to deal with trolls, or people who don't have anything better, or more constructive to do than to rant all day on internet forums, or social media. And, i think i've seen enough to know that there are such people. Lots of them. I'm sure they won't blacklist you when you say that you're not OK with the way their products develop, or with their business model, though. But, who cares anyway? As i always say, voting with your wallet is the only valid thing to do. But, it doesn't get your internet ego up. Or puts you in the spotlight. Shame.

People who were around during the SX3 days would say different. That's the era it started, with the broken promise of the final SX3 update after C4 was out. The company interaction with the forum was not what it is today by a long shot. I was newish to the forum so I kept out of the hoopla. People were banned left and right for repeated complaints, made in polite ways. Seeing all the people who actually helped others get banned for nothing steamed my clam so I jumped ugly.

Things are much better these days with the company. The forums are a sewer, though. A lot like here.