KVR Audio

Ah_Dziz · Post by **Ah_Dziz** » Sun Apr 25, 2021 4:36 pm

That too. I remember eos being pretty decent for big ambient reverb, but I only ever played with it at a studio where I worked.

jens · Post by **jens** » Sun Apr 25, 2021 9:31 pm

Passing Bye wrote: Sun Apr 25, 2021 4:20 pm
Ah_Dziz wrote: Sun Apr 25, 2021 3:24 pm If the company isn't helping you to give them your money I would ask your client for a copy of the plugin to use while you complete the project. Then you can delete it when you finish up. Not necessarily the most legit way of doing it, but ad isn't interested in selling it to you.
or do all that and buy EOS 2, everyone wins.

as I already mentioned and explained, he should be able to load the porjects using EOS 2 - and that should also work with the demo-version.

Passing Bye · Post by **Passing Bye** » Sun Apr 25, 2021 9:33 pm

Than problem solved!

tom995 · Post by **tom995** » Mon Apr 26, 2021 9:34 am

Unfortunately not. The idea of replacing the ddl file did not work. EOS is loaded into the tracks but the settings are wrong. I had already thought that, because EOS 2 is structured differently from EOS. Well then I have about 20 hours more work. I will advise friends against Audio Damage in the future.

Burillo · Post by **Burillo** » Mon Apr 26, 2021 9:36 am

i think it's pretty common knowledge that Chris Randall prefers engaging in Twitter rants to the exclusion of customer support.

jens · Post by **jens** » Mon Apr 26, 2021 1:03 pm

tom995 wrote: Mon Apr 26, 2021 9:34 am Unfortunately not. The idea of replacing the ddl file did not work. EOS is loaded into the tracks but the settings are wrong. I had already thought that, because EOS 2 is structured differently from EOS. Well then I have about 20 hours more work. I will advise friends against Audio Damage in the future.

Oh, that's too bad! They really should have taken better care of that. As far as I have read, the original algos stayed untouched for V2, so that should actually work.

c_voltage · Post by **c_voltage** » Mon Apr 26, 2021 11:26 pm

Heh, i had been request first version too (after buying v2), the same no reaction. Rather just for collection, and wanted to check what people so praised, like some difference in sound (had been posts from some users). But not destiny it seems.
(And did not consider the option of copy with a key from another user, wanted it legally)

zerocrossing · Post by **zerocrossing** » Tue Apr 27, 2021 2:29 am

Burillo wrote: Mon Apr 26, 2021 9:36 am i think it's pretty common knowledge that Chris Randall prefers engaging in Twitter rants to the exclusion of customer support.

I had an issue where Dub Station 2 wouldn’t let me authorize it, even though I clearly purchased the upgrade. His response was something along the lines of, “it works here, must be you.”

jens · Post by **jens** » Tue Apr 27, 2021 12:34 pm

Unbelievable - aspiring contestant for the "worst support ever" award...

Neon Breath · Post by **Neon Breath** » Tue Apr 27, 2021 5:40 pm

jens wrote: Tue Apr 27, 2021 12:34 pm Unbelievable - aspiring contestant for the "worst support ever" award...

Audio Damage has already won that award long time ago

Support Damage eh!

twisted-space · Post by **twisted-space** » Tue Apr 27, 2021 8:14 pm

zerocrossing wrote: Tue Apr 27, 2021 2:29 am
Burillo wrote: Mon Apr 26, 2021 9:36 am i think it's pretty common knowledge that Chris Randall prefers engaging in Twitter rants to the exclusion of customer support.
I had an issue where Dub Station 2 wouldn’t let me authorize it, even though I clearly purchased the upgrade. His response was something along the lines of, “it works here, must be you.”

Same thing happened when I bought Ronin, I didn't even get a reply.

c_voltage · Post by **c_voltage** » Tue Apr 27, 2021 8:44 pm

I also remembered had write about some little issue in Ronin very long ago, also no reply.

simmo75 · Post by **simmo75** » Tue Apr 27, 2021 8:57 pm

I've never had a reply from AD support. Twatter is the only he will listen.

Simon-Claudius · Post by **Simon-Claudius** » Mon May 03, 2021 4:45 am

Hello, everyone! Simon-Claudius with Audio Damage here. I've been taking care of email support for about a year now.

I've been dealing with a health issue recently and a hiccup in our ticketing system led to my colleagues not being able to see a number of emails we received. We just realised this, and I'm in the process of replying to the people affected. This is not a justification, I only wanted to provide a little context. The bottom line is that we didn't mean to keep you waiting. I'm so sorry about the frustration this has caused :-/.

I just replied to tom995's and simmo75's emails.

c_voltage wrote: Tue Apr 27, 2021 8:44 pm I also remembered had write about some little issue in Ronin very long ago, also no reply.

twisted-space wrote: Tue Apr 27, 2021 8:14 pm Same thing happened when I bought Ronin, I didn't even get a reply.

zerocrossing wrote: Tue Apr 27, 2021 2:29 am I had an issue where Dub Station 2 wouldn’t let me authorize it, even though I clearly purchased the upgrade. His response was something along the lines of, “it works here, must be you.”

I tried to find your emails, unfortunately to no avail. This likely was before my time with Audio Damage. Whatever the case may be, I'm sorry this wasn't sorted out. I'll DM you. I'm sure I can help.

Audio Damage has been around for almost 20 years and since I only joined relatively recently, there is a limit to what I can speak to - simply because I don't have the knowledge. However, to everyone who expressed disdain: I'm sorry and I'd like to make things right for you. So if there are any unresolved issues I can help you with or you simply want to share your thoughts, please email support [at] audiodamage [dot] com.

Take care of yourselves and stay safe, everyone <3.
Simon-Claudius

revvy · Post by **revvy** » Mon May 03, 2021 4:51 am

Simon-Claudius wrote: Mon May 03, 2021 4:45 am Hello, everyone! Simon-Claudius with Audio Damage here. I've been taking care of email support for about a year now.

I've been dealing with a health issue recently and a hiccup in our ticketing system led to my colleagues not being able to see a number of emails we received. We just realised this, and I'm in the process of replying to the people affected. This is not a justification, I only wanted to provide a little context. The bottom line is that we didn't mean to keep you waiting. I'm so sorry about the frustration this has caused :-/.

I just replied to tom995's and simmo75's emails.

c_voltage wrote: Tue Apr 27, 2021 8:44 pm I also remembered had write about some little issue in Ronin very long ago, also no reply.

twisted-space wrote: Tue Apr 27, 2021 8:14 pm Same thing happened when I bought Ronin, I didn't even get a reply.

zerocrossing wrote: Tue Apr 27, 2021 2:29 am I had an issue where Dub Station 2 wouldn’t let me authorize it, even though I clearly purchased the upgrade. His response was something along the lines of, “it works here, must be you.”
I tried to find your emails, unfortunately to no avail. This likely was before my time with Audio Damage. Whatever the case may be, I'm sorry this wasn't sorted out. I'll DM you. I'm sure I can help.

Audio Damage has been around for almost 20 years and since I only joined relatively recently, there is a limit to what I can speak to - simply because I don't have the knowledge. However, to everyone who expressed disdain: I'm sorry and I'd like to make things right for you. So if there are any unresolved issues I can help you with or you simply want to share your thoughts, please email support [at] audiodamage [dot] com.

Take care of yourselves and stay safe, everyone <3.
Simon-Claudius

Kudos SC. I too have had issues, moved on now as they were historic and laid to rest. But AD have always made cool stuff and good support that you seem to be offering would be the icing on the cake.

EOS (1) needed - No support at Audiodamage