AmpliTube Version 3.7.1 Now Available! Optimized: 30% to 40% less CPU & RAM

[ObiWonder]

Thanks for the kind words on the AmpliTube Custom Shop!

[deathwish]

I haven't read through this thread but I'm experiencing latency in FL Studio 10 when I didn't in the previous version. I tried using track latency compensation in the mixer but it didn't fix it.

[hibidy]

[ObiWonder]

Thats odd, please contact our support for help figuring that out. Latency should be unaffected from this update.

[hibidy]

[paterpeter]

I haven't read through this thread but I'm experiencing latency in FL Studio 10 when I didn't in the previous version. I tried using track latency compensation in the mixer but it didn't fix it.

Since v3.7.1 AT reports a latency of 7 samples. FL Studio doesn't round up the latency to the buffer size AFAIK (it reports 0.16 ms delay), so the delay shouldn't be noticeable in FL Studio. How much latency are you talking about?

@ObiK: while I don't think deathwish's issue is related to the 7 samples latency, how can you still say that "Latency should be unaffected from this update" when a large part of this thread is about how the reported latency has changed? Honestly, I feel slightly offended.

[hibidy]

[Peter - IK Multimedia]

He meant it has only been reported for multiple users in one host at this point, but support will help sort out deathwish's problem. I don't think it is something that should offend, apologies if it did.

[davidka]

Peter, you are strong with the force...
Do you sense any incoming offers for the Free version?

[Peter - IK Multimedia]

Peter, you are strong with the force...
Do you sense any incoming offers for the Free version?

Well I don't sense anything but I just sensed that you remind me how we haven't done a free amp in a while. I know those were hugely popular and if I could have someone check and argue if those increase interest in OTHER amps too I might just have a shot at it happening again

[MickGael]

One thing I have noticed after this update is that some projects using AT will not pass audio. That is, I open a saved project, and although the plugins shows as active, it passes no audio (for the track) at all. I have to deactivate and reactivate the plugin for audio to pass any audio.

I submitted a support ticket (along with the zipped project file) 11 days ago and have not heard back from IK support.

Anyone else having this problem?

[hibidy]

I won't touch this update with a 10 foot pole so I can be of no help. But it does make me upset that it's "were here to help" and then when someone has a question it's "did you send out a support ticket" and then 11 days go by and not a word.

[MickGael]

I won't touch this update with a 10 foot pole so I can be of no help. But it does make me upset that it's "were here to help" and then when someone has a question it's "did you send out a support ticket" and then 11 days go by and not a word.

I like and support IK stuff, but on more than one occasion problems have gone unsolved. In those instances, I've just given up. I manage a 7,000 page college website, so I get how busy and open-ended things can be, and I am as a rule quite patient. Even so...

[Peter - IK Multimedia]

I won't touch this update with a 10 foot pole so I can be of no help. But it does make me upset that it's "were here to help" and then when someone has a question it's "did you send out a support ticket" and then 11 days go by and not a word.

That's because we're not tech support, and a trackable support system is the best way to get actual bugs reported and user-specific issues resolved. Going back and forth on a forum (even ours) is not the way our tech support department feels they would work most efficiently and I agree.

11 days is not normal so something must have gone wrong. All it takes is a PM with the ticket number. So yes, we're here to help. I'll get it over to the support manager to investigate what happened. Seems like this isn't the only time so please do send any ticket numbers and we'll use it to improve and find out what's going on.

Get upset, hibidy, I understand that happens, but I feel it is misplaced. We're here to help. We're not the tech support department but do what we can. When something needs to be handled in a way that ultimately benefits the specific end user AND all users, yeah we'll recommend that course of action. Silly us.

[MickGael]

I won't touch this update with a 10 foot pole so I can be of no help. But it does make me upset that it's "were here to help" and then when someone has a question it's "did you send out a support ticket" and then 11 days go by and not a word.

That's because we're not tech support, and a trackable support system is the best way to get actual bugs reported and user-specific issues resolved. Going back and forth on a forum (even ours) is not the way our tech support department feels they would work most efficiently and I agree.

11 days is not normal so something must have gone wrong. All it takes is a PM with the ticket number. So yes, we're here to help. I'll get it over to the support manager to investigate what happened. Seems like this isn't the only time so please do send any ticket numbers and we'll use it to improve and find out what's going on.

Get upset, hibidy, I understand that happens, but I feel it is misplaced. We're here to help. We're not the tech support department but do what we can. When something needs to be handled in a way that ultimately benefits the specific end user AND all users, yeah we'll recommend that course of action. Silly us.

Still no response, Peter.