Got Fu**ed by FabFilter (Got fixed by FabFilter, cause after all we're only human)

[audenso]

Since i already bought pretty much everything except Simplon, Micro and One, i haven't much thinking to do.

In my experience, Fabfilter support has been spot on.
Someone had transferred me upgrade to Twin2 once and I didn't have Twin. We solved it via FB messenger and they refunded the seller the 10€ transfer ticket and transferred the plugin back to them. They didn't have to because it was poor communication on my and seller's behalf. Nobody was charged anything, they simply reversed the transfer because I asked them.

Nothing had to be made public for them to solve this quickly and without any questions.

They also said to me when i bugged them about Twin2, that people who buy new versions within 2 month period get free 2-month grace period update to next version. Well, it was a few weeks over 2 monhts and they did grace period anyway.

Their major updates are 20-30€/update, more decent that a lot of vendors out there.

They also update everything in extremely timely manner and keep maintenance for really old stuff, which some companies simply abandon and force you to go to new version if you wish to just have it working. They don't do that. Plugins release years ago received M1 updates for example.

There's a couple of devs that work that way, but not all, and most popular contenders are WAY worse.

They're one of the few companies i don't even blink when they do updates. They update? I buy.

Hi Ploki,

I’m following you here for more than an year, because I find your posts very informative. I get your point and totally respect your opinion. I also like the interface and user experience of FabFilter plugins, and my EQ of choice is Pro-Q 3.

I’m also in a similar situation as you having latest versions Pro-Q/C/L/MB/G as well as Saturn and Timeless, but reading this story and seeing no official statement from the developers here made me stop at this amount of FF plugins. As it comes to Proteinshake’s disabled account, I’m afraid that FF have put themselves in a Zugzwang. Then had the chance to ask him first - they have the email and possibly even the postal address of their client, before choosing to lock their customer out without any explanation

I have mixed feelings about their support, because of their stance on 64bit float. In the same time as you said M1 support came quickly (no matter that I don’t have a Mac) and that’s impressive. I’m afraid that all current developers use some dishonest business practices at some point and I will probably give myself a break from getting new plugins and focus more on improving my knowledge on currently owned plugins, but that’s strictly my own decision.

[jens]

I find your posts very informative.

Yes, very informative inded when he claims FF updates were 20-30$ each while they in fact cost 2-3x as much....

[Funkybot's Evil Twin]

I'm glad it was resolved, but this was what quite a few people suggested early on in the thread. Engage with Fabfilter. They're not here to rip anyone off. I'm glad you eventually did. I'm glad they corrected the error. Sometimes sh*t happens, but when it does, just work to get the issue resolved versus throwing your hands up in the air and posting in a forum about how you got f*cked.

So Fabfilter themselves admitted they handled it poorly/ made a mistake - yet you still think they did nothing wrong.


Now that's what I call proper fanboyism! You're a good lad!

Jens is clearly bored today. Not what I said at all.

It’s over now Jenny, let it go!

[audenso]

I find your posts very informative.

Yes, very informative inded when he claims FF updates were 20-30$ each while they in fact cost 2-3x as much....

Regarding the informative part: I was meaning outside the context of the thread and it was my fault that I didn’t mention that (also English is not my first language so my comments might be kind of rough edged), but anyway better late then never He has many other posts on this board and many of them were useful for me. This was what I meant.

Also my opinion on FF failing to act quickly in a meaningful manner in this situation happens to overlap with yours and it’s well reflected in my comments above.

[billcarroll]

If other people see this and become aware that FabFilter will happily check licenses for you prior to purchasing from someone over the Internet, then the thread can be a net positive, for users and FabFilter.

You still did not get it?


Fabfilter offer to check the lincences before you go ahead with purchasing them in order
to avoid for them having to say "sorry, but that is not a valid license" i.e. to spare you getting burnt like that.

But this has got nothing to do with this thread This is NOT at all what happened to the OP.

I can't for the life of me see how this can be hard for anyone to comprehend. I explained it two times to you already and I know you read it because you replied to it.

The licences he purchased ended up in his account, so they were considered valid by FF back then
i.e. had he asked FF to check them they would no doubt have greenlighted them.

So pleasestop compulsively repeating the same off topic stuff as if it would bring world-peace when it has got nothing at all to do with the thread. If you do we must otherwise assume you're a completel idiot who is to dumb to understand the simplest things.

Gosh - some people!

You are a source of useless noise, providing no help to the OP. Just ranting about things you know nothing about and badmouthing a company that doesn't deserve it based on your own half-cocked speculation.

Read the OP's comments on resolution

If I do want to go second hand, I'll have the seller provide details so FabFilter can run a check if it is indeed legit

Many of us here were pulling for the OP and trying to help them.

Go see if you can get your post count up commenting on something else you know nothing about.

[jens]

I find your posts very informative.

Yes, very informative inded when he claims FF updates were 20-30$ each while they in fact cost 2-3x as much....

Regarding the informative part: I was meaning outside the context of the thread and it was my fault that I didn’t mention that (also English is not my first language so my comments might be kind of rough edged), but anyway better late then never He has many other posts on this board and many of them were useful for me. This was what I meant.

Also my opinion on FF failing to act quickly in a meaningful manner in this situation happens to overlap with yours and it’s well reflected in my comments above.

Don't worry, I got you - I was just joking - hence the clown-smiley

[audenso]

Don't worry, I got you - I was just joking - hence the clown-smiley

Okay then, joke accepted