ZYNAPTIQ Intensity

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Intensity-33%$99.00Buy

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martinjuenke wrote:What a pity! It works for me (iMac & Logic 10.4.1] just perfectly...
Well, the demo version installed on my MacPro worked fine but not the version which I installed just now on my Macbook after purchasing Intensity - and now I'm left without any license and can't use the plug-in. Anyway, first world problems...

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Sampleconstruct wrote:
martinjuenke wrote:What a pity! It works for me (iMac & Logic 10.4.1] just perfectly...
Well, the demo version installed on my MacPro worked fine but not the version which I installed just now on my Macbook after purchasing Intensity - and now I'm left without any license and can't use the plug-in. Anyway, first world problems...
Wherever you purchased Intensity, they should have given you a code. Then you need to create an account on the Zynaptiq site and register that code to get a different code that you use to register the plug in iLok manager. Kind of convoluted but eventually it works.

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martinjuenke wrote:What a pity! It works for me (iMac & Logic 10.4.1] just perfectly...
Same here, with MBP 2.6 GHz and 16GB Ram.

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jbarish wrote:
Sampleconstruct wrote:
martinjuenke wrote:What a pity! It works for me (iMac & Logic 10.4.1] just perfectly...
Well, the demo version installed on my MacPro worked fine but not the version which I installed just now on my Macbook after purchasing Intensity - and now I'm left without any license and can't use the plug-in. Anyway, first world problems...
Wherever you purchased Intensity, they should have given you a code. Then you need to create an account on the Zynaptiq site and register that code to get a different code that you use to register the plug in iLok manager. Kind of convoluted but eventually it works.
I did all of that already (as in my other Zynaptiq plug-ins) but the code I entered into the plug-in was marked as -> “The code redemption limit has been reached. Please enter a different code“

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I never use Zynaptiq’s own actuvator, I enter the codes straight into iLok manager app. Never had issues

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Haven't heard back from support yet, maybe because it's Sunday and summer holidays. Tried activating the plugin on my MacPro with no luck, same error message, code is invalid.

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Sampleconstruct wrote:Haven't heard back from support yet, maybe because it's Sunday and summer holidays...
Would think so yes, Denis is also present here on kvr and usually pretty responsive.

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sircuit wrote:I never use Zynaptiq’s own actuvator, I enter the codes straight into iLok manager app. Never had issues
You have to go to https://www.zynaptiq.com/support/registration/ if you've bought the plugin via a reseller (resellers give you a serial that's in hexadecimal), it then emails you the iLok code to do your thing....

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i can only tell good things about zynaptiq support! a bummer for you, but rest assured they will solve it!
DAW FL Studio Audio Interface Focusrite Scarlett 1st Gen 2i2 CPU Intel i7-7700K 4.20 GHz, RAM 32 GB Dual-Channel DDR4 @2400MHz Corsair Vengeance. MB Asus Prime Z270-K, GPU Gainward 1070 GTX GS 8GB NT Be Quiet DP 550W OS Win10 64Bit

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nordickvr wrote:
Sampleconstruct wrote:Haven't heard back from support yet, maybe because it's Sunday and summer holidays...
Would think so yes, Denis is also present here on kvr and usually pretty responsive.
24 hours without an answer from a support now feels a bit...hmmm. Chill....

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They had up to 51 degrees (a German friend sent me a picture of a thermometer out in his garden) in direct sunlight these days. They totally deserve a weekend break :)

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sircuit wrote:They had up to 51 degrees (a German friend sent me a picture of a thermometer out in his garden) in direct sunlight these days. They totally deserve a weekend break :)
Exactly. In general I wouldn't expect any support to work on weekend though (maybe until saturday noon at max)...

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sircuit wrote:They had up to 51 degrees (a German friend sent me a picture of a thermometer out in his garden) in direct sunlight these days. They totally deserve a weekend break :)
ZYNAPTIQ offices are in Hanover. Here is summer hell: no rain for many weeks, temperature above any normal level during the whole July. So it's really difficult to work here currently...

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LOL, no justification needed, it takes as long as it takes, yet 36 hours without an answer feels a bit long in my book...

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... yet it was the weekend :hug:

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