IKey question....

[DarkStar]

Just wondering, could you claim for the loss of the dongle and the consequent costs on your work/home insurance?

[harmony gardens]

Just wondering, could you claim for the loss of the dongle and the consequent costs on your work/home insurance?

Yes, you can, but watch your deductable. Might want to contact your agent as ask about a rider policy.

[LiteOn]

A fair point, but let's look at it this way: my PCM 81 never fell apart - which my Cubase dongle did (even though I have babied it) in less than a year. Currently, it's being held together with tape. And of course, there is the notion it it would take quite some doing to loose a rack reverb.

Fair point, too. I do think, that the dongle system in it's current incarnation indeed has to and can be improved. Because if you loose that little buddy you're really lost....
What I still don't get is that this practice is recurrently explained technically. Let me try to find another analogon: I have a credit card (key) which is registered to me. When I loose it, I can lock it. Usually everyone does so, and if not, it's one's own fault. The companies argue they're afraid that someone pretends a loss while actually he sold it. That's absolutely legitimate!

How could those concerns be met?
The abstact objective is: if someone reports a loss the license on that key has to be deactivated. Well, the licenser cannot initiate it for obvious reasons, "phoning home" on each programm start is surely inconceivable. But acc. to the license control software help there are licenses with an restricted duration/expiry date. Obviously, the key must have some sort of timer functionality. So, why not using that feature and make every full license transient until it's refreshed for the next period? I think, it is reasonable to require from the licensee to plug the key into a machine having internet access every 6th months, for instance. Now, if that key/digital ID has been posted as lost it will be invalid by 6 months at the lastest. Remember, every couple of years you have to get a new credit card.... What happens if the licenser goes out of business? Well, good question. One solution could be to unlock the key permanently - which would be the obligation of the key/protection system supplier (and would require a kind of an industrie-wide agreement/concept).


cheers,
LiteOn

[MickGael]

But you can replace that dongle for $25 and transfer the license...what about the PCM 81?

Actually, you can't replace Cubase for $25 (if only!). If you lose your SX dongle you have to pay the full-price - at a cost of several hundred dollars.

[beergeek]

But you can replace that dongle for $25 and transfer the license...what about the PCM 81?

Actually, you can't replace Cubase for $25 (if only!). If you lose your SX dongle you have to pay the full-price - at a cost of several hundred dollars.

He didn't lose it, he said it was falling apart...I meant that he could buy a new dongle for 25 bucks and transfer the license to it from the taped up one. Can't fix up a PCM 81 that cheap or easy!

[Beardedone]

Could some please layout the consequences and remedies for both scenarios where an iKey is falling apart or is lost/destroyed.

Thanks,
Gordon

[dougsyo]

Could some please layout the consequences and remedies for both scenarios where an iKey is falling apart or is lost/destroyed.

Squids has said that he & SR/Esoundz would work with their customers that lose or damage an IKey beyond usability. Exactly how that's defined is another story, but I have confidence in SR. Steinborg's another story, as are some of the other vendors using syncrosoft or Pace dongles.

If it's physically damaged/falling apart but usable, I think I'd get the replacement key and transfer my licenses... or use it as justification to buy a 2nd IKey-protected product like CSR and transfer the license to that.

Doug

[Beardedone]

Thanks Doug!

I have solid faith in SR also. I certainly do not have any in Steinberg. I do not use Cubase or Wavelab, so I am good.

Cheers,
Gordon

[Kim Lajoie]

I'm sure sure about the exact procedure, but I seriously doubt that if you lost/broke/ate your USB key that you'd have to buy the product again. Because everyone has to register online, IK can check to see that you're a legitimate customer. Of course if you're an eSoundz customer, we'll work with you and IK to make sure you get looked after. If you have a question about a specific scenario, it's best to email us or IK and discuss it like that.

-Kim.

[LiteOn]

Hi Kim,

I'm sure sure about the exact procedure, but I seriously doubt that if you lost/broke/ate your USB key that you'd have to buy the product again. Because everyone has to register online, IK can check to see that you're a legitimate customer. Of course if you're an eSoundz customer, we'll work with you and IK to make sure you get looked after. If you have a question about a specific scenario, it's best to email us or IK and discuss it like that.

-Kim.

regarding the loss: the CSR-manual clearly states, that if you lose you key (or it gets stolen) you have to purchase another full licence! That's the weird thing about the dongle stuff (same goes for Steinberg)...


cheers,
LiteOn

[Kim Lajoie]

You could be right, and I could be mistaken. I haven't had a good look at the CSR manual yet. Either way, look after your USB keys!

-Kim.

[LiteOn]

Either way, look after your USB keys!

I'll keep on doing that every hour...

[mlyon]

It's midnight, do you know what your dongle's up to?

[beergeek]

Hi Kim,

I'm sure sure about the exact procedure, but I seriously doubt that if you lost/broke/ate your USB key that you'd have to buy the product again. Because everyone has to register online, IK can check to see that you're a legitimate customer. Of course if you're an eSoundz customer, we'll work with you and IK to make sure you get looked after. If you have a question about a specific scenario, it's best to email us or IK and discuss it like that.

-Kim.

regarding the loss: the CSR-manual clearly states, that if you lose you key (or it gets stolen) you have to purchase another full licence! That's the weird thing about the dongle stuff (same goes for Steinberg)...


cheers,
LiteOn

Where is that in the manual? I couldn't find it....

[LiteOn]

Hi beergeek,

don't have it here at work, will look for it tonite..


cheers,
LiteOn