I'm a little surprised to see so much semantic rules-lawyering going on. It's fair to be skeptical, maybe even deserved given the way that things have gone on. Anyone who has had serious, personal bad experiences with the company is justified in refusing to accept the apology if they think that's the right thing to do. I am disappointed, though, that the level of discourse here is currently focused on disassembling the post for mere semantic inconsistencies or imposing interpretive frameworks on it that require something more than was implied. Clearly the intention was to publicly apologize. If you have a more rigorous definition of a "formal apology," I'm not sure what going on about it gets you here. It's not a strike against them, it's just an opportunity for you to go out of your way to attack the company on what seem to me (as an outside observer without anything at stake here) somewhat spurious grounds.
If that's really what you feel like you ought to do, then I obviously can't stop you, but I would hope that in the spirit of the apology people could keep the discussion at a certain level of moderately good faith, barring those who have simply had too many bad experiences to see it any other way. And the one person who outright refused to accept the apology did so in a way that I personally thought was entirely fair, without dragging it out needlessly; he appropriately explained his dismissal of their olive branch as insufficient for him and that was, as he said, his way of moving on. Going all grammar-nazi isn't really doing anything, it's just derailing the thread and a kind of trolling, I think.
But, again, I don't have any stake here, this is just an outside perspective, take it for what you will or don't.
Crysonic Apology
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- KVRAF
- 1655 posts since 3 Mar, 2009 from Colorado Springs
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- KVRAF
- 14739 posts since 19 Oct, 2003 from Berlin, Germany
Fun thing though that I didn't use any form of insulting while posting...
*Though I've yet to see an apology to those made towards my end form back in the day.*
*Though I've yet to see an apology to those made towards my end form back in the day.*
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- KVRAF
- 16154 posts since 2 Dec, 2003 from Nashville, TN
I agree, and maybe I should have kept my own post a bit more simple. I don't want to make this about semantics either, and posting that late at night(or early in morning, depending on perspective) isn't always a good idea for trying to explain things.
In the end, everyone has the right to decide their own views obviously. I won't say they are right or wrong. I just think it is very counter productive to further complicate things by trying to pick apart words and statements and create issues that really aren't there.
There will be those who accept and those who don't accept the apologies. But IMO, it's good to see this thread happening.
Brent
In the end, everyone has the right to decide their own views obviously. I won't say they are right or wrong. I just think it is very counter productive to further complicate things by trying to pick apart words and statements and create issues that really aren't there.
There will be those who accept and those who don't accept the apologies. But IMO, it's good to see this thread happening.
Brent
My host is better than your host
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- KVRAF
- 19156 posts since 13 Feb, 2003 from Vancouver, Canada
Interesting. While I appreciate an apology from Crysonic, I think the best thing they could do would be to honour the original agreement and stop releasing "new" versions of the plugins, instead of native-coded versions of the plug-ins people bought. It was a weaselly way out of supplying native versions, just too bad they didn't honour that from the start.
Saving that, a free plugin to customers is a reasonable gesture. Not exactly the most affordable thing for a small company to do, so I appreciate that. I like and miss some of their products, maybe I'll check this offer out.
Thanks, Jay!
Saving that, a free plugin to customers is a reasonable gesture. Not exactly the most affordable thing for a small company to do, so I appreciate that. I like and miss some of their products, maybe I'll check this offer out.
Thanks, Jay!
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- KVRAF
- 1655 posts since 3 Mar, 2009 from Colorado Springs
Hey, you were my good example guyCompyfox wrote:Fun thing though that I didn't use any form of insulting while posting...
*Though I've yet to see an apology to those made towards my end form back in the day.*
I thought your post was legitimate and justified. Those who have been tangibly wronged are not obligated to accept an apology, even if it is offered sincerely (which, again, I think is fair topic for discussion given the storied history here). I hope you didn't think my post was aimed at you, you're the one who I specifically think aired your grievances in the right way.-
- Banned
- 22457 posts since 5 Sep, 2001
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- Banned
- 22457 posts since 5 Sep, 2001
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- KVRAF
- 4801 posts since 1 Aug, 2005 from Warszawa, Poland
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seraphicpanoply seraphicpanoply https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=167001
- KVRist
- 38 posts since 30 Nov, 2007 from Illinois, USA
Nice to see some calm people responding.
I understand people feel slighted or upset. But wow. He is apologizing and asking that we all start anew. He is also offering a free product.
To late, too early, not enough... You can pick apart anything semantically. It's done every day in main stream media. And, I doubt there was anything he could have said to make everyone happy.
$.02
I understand people feel slighted or upset. But wow. He is apologizing and asking that we all start anew. He is also offering a free product.
To late, too early, not enough... You can pick apart anything semantically. It's done every day in main stream media. And, I doubt there was anything he could have said to make everyone happy.
$.02
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- KVRAF
- 14739 posts since 19 Oct, 2003 from Berlin, Germany
I'm not holding any grudge at you. So don't worry about it.Agreed wrote:I hope you didn't think my post was aimed at you, you're the one who I specifically think aired your grievances in the right way.
The thing that ticks me off however is the fact, that "personal insults" were completely ignored. Instead you read something like "let's hold hands, I've got candy as well" (aka free gift).
How and where should I put that? It's a farce.
Then again, I stood my ground, it's KVR board history now.
That firm however needs to do a lot to regain my trust again. And I don't see that happen for me in the far future.
It's so simple to make people happy, isn't it?seraphicpanoply wrote:He is also offering a free product.
Though YMMV.
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- KVRian
- 584 posts since 12 Jul, 2007 from Sweden
I have been thinking of buying Crysonic plugins in the past, but was put of by their extremely bad reputation around these parts. The statement appears sincere - the interesting thing will be observing how things play out beyond this formal apology. I hope that things will improve. Because to my "ears", there are some quality things going on with Crysonic. It may even make me reconsider my earlier position in favor of getting their Spectralive NXT 3.5, which to me appears to be a very versatile plugin. But for now, I'll wait and see how things pan out and avait other reactions on how the customer support will improve etcetera.
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- Banned
- 22457 posts since 5 Sep, 2001
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- KVRAF
- 1655 posts since 3 Mar, 2009 from Colorado Springs
Forgive me a misinterpretation if I am misunderstanding you, but I didn't say anything about the personal insults. That's just bad form for any company, really for any person who intends to convey some degree of professionalism. If they insulted you, as far as I'm concerned it's just your call whether you want to accept the apology or not, and either way you're justified.Compyfox wrote:I'm not holding any grudge at you. So don't worry about it.Agreed wrote:I hope you didn't think my post was aimed at you, you're the one who I specifically think aired your grievances in the right way.
The thing that ticks me off however is the fact, that "personal insults" were completely ignored. Instead you read something like "let's hold hands, I've got candy as well" (aka free gift).
If what you mean is that nowhere in the apology does he say anything about the specifics of the PR nightmare that's been going on, then I think I get what you mean, though (perhaps too generously) he could be concerned about breach of confidence airing private correspondence and hoping that his blanket acknowledgment that customer relations got out of hand would cover your situation as well as others. I could be taking a too-charitable interpretation of his post, but it is an alternative to him just glossing it over. It's up to you which reading you think better fits the situation, given the history of the company and all that.
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- KVRian
- 809 posts since 17 Sep, 2007
ttoz wrote:I find THAT weird when you are all over me and my negativity all the time and you talk about forgiveness and here you are yourself calling the kettle black. I don't get you *at all*. you are one strange, strange hypocrite.glasgene wrote:With all due respect Jay there are alot of other developers who's products are also priced within the same margin as yours; they have shown far more commitment to the products they sell and I think more importantly the people who SUPPORT them.
I will never buy a product from Crysonic, there are too many alternatives that show better future prospects for product and customer.
my 2 pence do what you will with it.
Not at all, your negative about things when you don't even know how to use them Toz and that is why I have commented on your evaluations; let's face it everyone knows you can't take criticism; I pointed out there are developers who's products fall within the same price bracket that do as they say. My opinion simple as that.
By the way why are you even talking to me fella after your last little rant you requested we weren't talking anymore, in fact you said you weren't going to lower yourself.. maybe you fell of your soapbox
