KVR Audio

kylie · Post by **kylie** » Wed Jul 06, 2011 12:14 pm

nigel_khan wrote:I tried it again, with my full system in debug mode, and I've found the problem.

just for curiosity... how exactly did you do that? I might have use for that procedure (not with presonus, fortunately, I must add

)

-kylie-

khanyz · Post by **khanyz** » Wed Jul 06, 2011 12:51 pm

kylie wrote:just for curiosity... how exactly did you do that? I might have use for that procedure (not with presonus, fortunately, I must add )

-kylie-

I do use some proprietary stuff but the main gist is:

1) EventView for Crash Details
2) SysInternals Suite ProcessExplorer for Crash Environment
3) WinDbg for Tracing

What I mean by debug mode is running the system with debug symbols. This makes the output from WinDbg easier to understand. Check here

http://msdn.microsoft.com/en-us/windows ... e/gg463009

for details.

I would recommend that you learn and practice with WinDbg and the Symbols before using them, preferably not on a production/main PC. Coding knowledge is required to understand WinDbg.

I hope it helps.
Cheers,
Nigel

YAI · Post by **YAI** » Wed Jul 06, 2011 5:09 pm

well at least you guys got in touch with support... I can't even submit a support ticket request.

Been locked out from my DAW since the 15th. :*(

khanyz · Post by **khanyz** » Wed Jul 06, 2011 5:31 pm

YAI wrote:well at least you guys got in touch with support... I can't even submit a support ticket request.

Been locked out from my DAW since the 15th. :*(

Try sending a PM to the Presonus Guy who posted here. He left pretty quickly though.

khanyz · Post by **khanyz** » Wed Jul 06, 2011 6:53 pm

FYI: I finally was contacted by the correct person and things have been resolved.

koalaboy · Post by **koalaboy** » Wed Jul 06, 2011 7:42 pm

nigel_khan wrote:FYI: I finally was contacted by the correct person and things have been resolved.

Forward them YAI's post

khanyz · Post by **khanyz** » Wed Jul 06, 2011 7:49 pm

koalaboy wrote:Forward them YAI's post

I've contacted Presonus for YAI. I've also PM'd YAI for an email address. I'll forward it to them.

Cheers,
Nigel

EDIT: Presonus got back to me and they are going to get in touch with YAI.

kylie · Post by **kylie** » Wed Jul 06, 2011 8:31 pm

thanks for sharing, nigel. maybe I won't do it myself, but I have my lads...

YAI · Post by **YAI** » Wed Jul 06, 2011 8:38 pm

Thank you so much nigel! Just got emails from two individuals from Presonus and had the issue resolved. Again thank you so much!

And thank you Colin and Jonathan for the quick responses!

koalaboy · Post by **koalaboy** » Wed Jul 06, 2011 8:57 pm

elxsound · Post by **elxsound** » Wed Jul 06, 2011 9:16 pm

Their support absolutely sucked for me...

I have the Artist version of S1 that I picked up during their namm sale. I don't use it and I asked about transferring and received the response that they didn't "think" transfers were allowed. I asked if it was just for the Artist version or all software and they said it was across the board for all products. I asked them why I see S1 available for sale in the marketplace, I get a response of that they will look into it... and then I get no response. A month later, I see S1 for sale (a transfer) and I send a new ticket in, and get a response that they will look into it, but again I get no response. I repeat that one more time and have since given up...

This all started months ago.

I don't even want the money for it... if someone ones wants to look into the transfer policy, and wants my copy of Studio One Artist, I will give it to them for free, provided there are no fees involved.

khanyz · Post by **khanyz** » Thu Jul 07, 2011 8:34 am

@elxicano - You might want to give them one last go. Try sending a PM to the PresonusTech as well as opening a ticket.

elxsound · Post by **elxsound** » Thu Jul 07, 2011 10:47 am

nigel_khan wrote:@elxicano - You might want to give them one last go. Try sending a PM to the PresonusTech as well as opening a ticket.

I'll try sending a PM, because after all these months, there's no way I'll use their ticket service again.

And seriously... any one that wants S1 Artist, if they agree to transfer, I'll be giving this away for free... just post in the thread if interested.

PM Sent... I'll post back with what happens next.

khanyz · Post by **khanyz** » Thu Jul 07, 2011 10:52 am

elxicano wrote:I'll try sending a PM, because after all these months, there's no way I'll use their ticket service again.

And seriously... any one that wants S1 Artist, if they agree to transfer, I'll be giving this away for free... just post in the thread if interested.

If you post in the Marketplace you're sure to shift it.

elxsound · Post by **elxsound** » Thu Jul 07, 2011 10:55 pm

nigel_khan wrote:
elxicano wrote:I'll try sending a PM, because after all these months, there's no way I'll use their ticket service again.

And seriously... any one that wants S1 Artist, if they agree to transfer, I'll be giving this away for free... just post in the thread if interested.
If you post in the Marketplace you're sure to shift it.

I'm confident too that some would take it off my hands, but again... would this even be allowed? All I want to do is give it away, and I can't get a response. I guess I should not be surprised that I still have not received an answer.

Worst support ever. (IMHO)

Studio One/Presonus Support sucked if you were me (RESOLVED).