KVR Audio

sebaden · Post by **sebaden** » Wed Sep 25, 2013 7:13 pm

robojam wrote:It seems like the smaller companies generally provide the best customer service.

Thats also what i find out..

zimske · Post by **zimske** » Thu Sep 26, 2013 9:33 am

robojam wrote:
zimske wrote:
robojam wrote:
Sampleconstruct wrote:
robojam wrote:I thought this was about best customer service. Why are we talking about worst?
It's KVR...
Yeah. Obviously it's way too much effort to go create a new thread about bad customer service...
dear gents,

in an effort to save the moderators the trouble, i have deleted the troublesome comments myself. my sincere apologies on causing you what seems to be an inconvenience which resulted in an even more absurd situation: you posting an even more offtopic comments.

thanks nonetheless!
...and this post rectifies that...how, exactly?

well, your own off topic still here caught my eye, and was thinking that you'd appreciate my pointing out as much as i did yours.

zimske · Post by **zimske** » Thu Sep 26, 2013 9:47 am

oh, and in your eagerness (it is KVR, after all...?) you should probably get in touch with the two users from page 1 who have mentioned FAW first as being the wors-... the one that will definitely unwin the "best customer service awards".

zimske · Post by **zimske** » Thu Sep 26, 2013 9:48 am

oh, and in your eagerness (it is KVR, after all...?) you should probably get in touch with the two users from page 1 who have mentioned FAW first as being the wors-... the one that will definitely unwin the "best customer service awards".

robogone · Post by **robogone** » Thu Sep 26, 2013 11:58 am

Can we get back to best customer service now hmmm, 'kay?

whyterabbyt · Post by **whyterabbyt** » Thu Sep 26, 2013 12:03 pm

After he's released product updates, Stephen at Synth Magic takes time to check which of his customers have not yet downloaded them, and send them emails reminding them that they're available in case the announcement emails were lost the first time round.

zimske · Post by **zimske** » Thu Sep 26, 2013 12:51 pm

robojam wrote:Can we get back to best customer service now hmmm, 'kay?

Righty-O.

robogone · Post by **robogone** » Thu Sep 26, 2013 1:11 pm

whyterabbyt wrote:After he's released product updates, Stephen at Synth Magic takes time to check which of his customers have not yet downloaded them, and send them emails reminding them that they're available in case the announcement emails were lost the first time round.

Now that really IS above and beyond!

indeed!

mcnoone · Post by **mcnoone** » Thu Sep 26, 2013 11:50 pm

U-he
Camel Audio

pheeleep · Post by **pheeleep** » Fri Sep 27, 2013 1:47 am

I have had nightmares about the situation you describe. I had all my serial numbers in a folder in Hotmail but then realized "what if hotmail goes down?". Then I backed everything up to an external hard drive next to my PC (installers and serials). Then I noticed that if someone was going to steal my PC, they would also take the harddrive. So now I have another backup at work and I switch hardrives every few months and update the older one to include everything I got in between. Very time consuming. I also create images of my c drive at the same time and back it up.. For some reason I am not comfortable yet with the idea of The Cloud.

Best customer service...

Sonic Reality, IK Multimedia, MeldaProduction.

arkmabat · Post by **arkmabat** » Fri Sep 27, 2013 1:53 am

Waves is quick to respond!

traz · Post by **traz** » Fri Sep 27, 2013 2:02 am

native instruments,...... within two hours my problem was solved. and a big kudos to ECHO AUDIO.... always always very good. Best purchase I ever made. Even with legacy products! I thank them every Christmas because I feel I should.

pheeleep · Post by **pheeleep** » Fri Sep 27, 2013 2:52 am

I love my Echo Mona and I got lucky they made a Windows 7 driver for it. It has nice preamps. I will hate the day I have to use it as a door stop. Next time I am buying a nice preamp because preamps don't have expiration dates.

fletchflash · Post by **fletchflash** » Sun Sep 29, 2013 10:17 am

hmmm i've had mixed experiences with native instruments.

I'm trying to de-register some products to sell (as i bought komplete) and they refuse to email me back. really annoying

Robmobius · Post by **Robmobius** » Sun Sep 29, 2013 11:06 am

U-he have been excellent and Tone 2 were good also. I find most companies quite good overall.

NI never got back to me with a query I had, so I don't rate them. Same Went for SSL. Again I had a query about a purchase I'd made, and the never got back to me.