Sample Logic Fanfare

[elassi]

Musician's Friends attitude toward their customers on this was stellar. The same cannot be said of the developer. As they can't be 100% sure, we also now they can't even be 1% sure of what happened. As they said they can't track this and have stated they don't know what happened (just that it couldn't be their fault and that it HAD to be MF/GC to blame).
The fact that it seems to come mostly down to two lot numbers seems to have a stronger implication that the problem originated from company more than the retailer. (But as they said, they have no way of tracking or knowing this for sure - neither by 1% or 100%)
What is shown is a choice to not take responsibility on their part and we are equally faced with the fact that MF took the responsibility of their actions and did whatever they could to compensate their customers for the inconvenience. SL continues to disavow all responsibility and blame others for what they have admitted was a problem without really knowing who's fault it was.
Many are now stronger MF/GC customers because of the way they handled it. Equally, many of us are feeling the effects of how SL handled (or chose NOT to handle it.) And this points to them continuing a stance that they don't have to. Well, they don't have to, but it has effected many from ever becoming SL customers in the future.
Nicely drafted letter... yet effectively digs a deeper hole for SL IMO.
Regardless of 'blame' I still feel Sample Logic is ultimately responsible.
This is all we need to know:
What does SampleLogic propose to compensate us for this problem that occurred on their product?
And please try to be specific?
(Musicians friend has done whatever they could to appease, including full refunds and giving additional credits towards their other products).

Two questions:

a) Did you - personally - suffered the problem with the 'doubled' serials, precisely: have you been a customer of MF and received their refund?
b) If so: do you want another refund of SL? I don't get the "What does SampleLogic propose to compensate us for this problem that occurred on their product?" statement.

[BBFG#]

Two questions:
a) Did you - personally - suffered the problem with the 'doubled' serials, precisely: have you been a customer of MF and received their refund?
b) If so: do you want another refund of SL? I don't get the "What does SampleLogic propose to compensate us for this problem that occurred on their product?" statement.

1. Yes
2. They know that anyone with those numbers that were refuse also was refunded.
So in that case, "We'll work with those..." implies that they're either offering an empty solution to a problem they wouldn't fix in the first place, OR they intend to make an offer on this library with enough of a discount to consider... if they're serious about repairing the situation.

So again, the posturing says nothing. I would rather them show us the deal that would make it right.

[elassi]

So in that case, "We'll work with those..." implies that they're either offering an empty solution to a problem they wouldn't fix in the first place, OR they intend to make an offer on this library with enough of a discount to consider... if they're serious about repairing the situation.

So, in plain language and by putting all 'artificial drama' aside: you want SL to sell this library for the price formerly announced by GC/MF.

[BBFG#]

So in that case, "We'll work with those..." implies that they're either offering an empty solution to a problem they wouldn't fix in the first place, OR they intend to make an offer on this library with enough of a discount to consider... if they're serious about repairing the situation.

So, in plain language and by putting all 'artificial drama' aside: you want SL to sell this library for the price formerly announced by GC/MF.

No, just at a price that is something they can live with and that would be in keeping in the spirit for those of us that bought it and were told to return it because they wouldn't give us new numbers then.

Edit/Add: They have officially done that for me now.
I've contacted SL directly and they took care of the problem.
I now have a working serial number and my opinion has changed because of it.
Really shows the power of the internet and customer base when done in such numbers.
But they have done the right thing, and it seems important for me to acknowledge it and change my position on the matter.
MF and SL have both given above board considerations for my inconvenience.