Cakewalk has had periods where its software was better/worse than others... or at least perceived that way in certain circles.
I've seen the same with Steinberg/Cubase.
I've seen the same now with Studio One.
I've seen the same with Digital Performer.
I've seen the same with Samplitude.
I've seen the same with ProTools.
I've seen the same with Logic.
I've seen the same with Reaper.
With the transition to the Sonar X series, Cakewalk did lose some users.
Some just didn't like the GUI changes.
Some folks had stability issues during the X2 period. (I was fortunate... X1 and X2 worked well for me.)
However, Cakewalk also gained new users with the Sonar X series.
I'm one who felt the old Sonar v8.5 GUI needed updated and better organized.
Sonar Platinum is much better organized than v8.5x.
There's a vocal group here who strongly dislike Cakewalk/Sonar.
There's also a group here who likes the product... and feels Platinum is the best version of Sonar to date.
Reality rarely lies at the extremes.
I've had the pleasure of meeting many people over the past 20 some years.
When perusing different forums, it's interesting to see long-time familiar names.
Over time, one application may suit their needs more/less than another.
Circumstances change, people change, tools change, expectations change...
ie: I know some folks were upset that Cakewalk stopped developing the notation side of Sonar.
If advanced notation is extremely important to your work, you were essentially forced to make a change.
Cakewalk is owned by a Heritage US Musical Instrument company.
IMO, Craig Anderton is a great liason between the corporate/management side... and the creative/musical side.
History will tell, but there's great potential in this scenario.