KVR Audio

ATS · Post by **ATS** » Fri Dec 22, 2017 9:12 pm

Same thing happened to me with Heavyocity. They wouldn't even let me EXCHANGE it for another one of their products.

murnau · Post by **murnau** » Fri Dec 22, 2017 9:23 pm

You guys should stop buying expensive stuff (Hello GAS) which is definitively to challenging for you..

..and btw. stop blaming those great devs for your own inability: They deserve better customers than you.

VariKusBrainZ · Post by **VariKusBrainZ** » Fri Dec 22, 2017 9:30 pm

Thanks for the heads up I wont be buying any Spitfire and I was looking for orchestral so you saved me some big potential wasted bucks

VariKusBrainZ · Post by **VariKusBrainZ** » Fri Dec 22, 2017 9:35 pm

Aloysius wrote:I bought some petrol once. There was NO DEMO. I tried it out for a couple of days but decided I didn't like it. They actually REFUSED to give me a refund. I was DISGUSTED. What a SHADY business.

A pointless comparison

Did you try drinking it

murnau · Post by **murnau** » Fri Dec 22, 2017 9:38 pm

VariKusBrainZ wrote:
Aloysius wrote:I bought some petrol once. There was NO DEMO. I tried it out for a couple of days but decided I didn't like it. They actually REFUSED to give me a refund. I was DISGUSTED. What a SHADY business.
A pointless comparison

Did you try drinking it

Not as pointless as your comments.

VariKusBrainZ · Post by **VariKusBrainZ** » Fri Dec 22, 2017 9:42 pm

murnau wrote:
VariKusBrainZ wrote:
Aloysius wrote:I bought some petrol once. There was NO DEMO. I tried it out for a couple of days but decided I didn't like it. They actually REFUSED to give me a refund. I was DISGUSTED. What a SHADY business.
A pointless comparison

Did you try drinking it
Not as pointless as your comments.

I know or not if petrol will fuel my vehicle, it does or it doesnt

murnau · Post by **murnau** » Fri Dec 22, 2017 9:44 pm

VariKusBrainZ wrote:I know or not if petrol will fuel my vehicle, it does or it doesnt

You didn't get it but it's okay.

poshook · Post by **poshook** » Fri Dec 22, 2017 9:45 pm

Musical Gym wrote:I didn't notice if you used PayPal. You could try PayPal Dispute and see if it might help seller rethink decision not to refund your money.

Yes I paid by paypal but I can not continue with such process. I accept the situation but have an experience for the future

murnau · Post by **murnau** » Fri Dec 22, 2017 9:50 pm

poshook wrote:Yes I paid by paypal but I can not continue with such process. I accept the situation but have an experience for the future

Good to hear. It wouldn't be fair toward the developer if people like you could claim their money back because they are simply unwilling to inform themselves prior buying.

journey33 · Post by **journey33** » Fri Dec 22, 2017 9:54 pm

You didn't like Albion One? Why not?

chk071 · Post by **chk071** » Fri Dec 22, 2017 9:57 pm

poshook wrote:
chk071 wrote:
Aloysius wrote:I bought some petrol once. There was NO DEMO. I tried it out for a couple of days but decided I didn't like it. They actually REFUSED to give me a refund. I was DISGUSTED. What a SHADY business.

I guess you could sue them for a compensation though, in case it damages your vehicle. I think in general though, that some customers should question their own customer, or even human ethics, instead of again and again pointing at companies which did nothing wrong. If you're unsure about the quality of a library, don't throw your money away. They're not shady, they want you no harm, they just want to sell you something, and, if you're unsure whether you like it or not, or you don't like it at all, don't buy. Big deal.
We are talking about sample libraries. You can here many demos and read manual, see tutorials but it is still the same as with dress. You can see it, get all details about it but without trial you have no idea how good it really is for you.

Fair enough, and i agree with that. I don't know what to say really, let's just say i can understand both sides.

murnau · Post by **murnau** » Fri Dec 22, 2017 9:59 pm

journey33 wrote:You didn't like Albion One? Why not?

No Wobble Bass?

Vortifex · Post by **Vortifex** » Fri Dec 22, 2017 10:00 pm

murnau · Post by **murnau** » Fri Dec 22, 2017 10:17 pm

Vortifex wrote:It is a bummer that so many sample libraries can't be resold. I have a bunch of Kontakt stuff I wouldn't mind selling now but I'm stuck with them.

You didn't have those libraries as you only bought the right (license) to download and to use them. Now, how you as customer could resell a library you never owned?

Keep that in mind when GAS strikes you the next time.

poshook · Post by **poshook** » Fri Dec 22, 2017 10:24 pm

VariKusBrainZ wrote:Thanks for the heads up I wont be buying any Spitfire and I was looking for orchestral so you saved me some big potential wasted bucks

The issue is not related to Spitfire only. All major orchestral libraries developers use the same methods. I started the thread to discuss the problem not the quality of the product. Plugin developer who does not provide demo together with no refund policy is non-sense for us. However library type software developers use this policy as a standard and all of us think that is OK.

No demo, refund and even NFR of some orchestral libraries - is that legal?