KVR Audio

sockofgold · Post by **sockofgold** » Sat Dec 08, 2012 8:16 pm

VitaminD wrote:
Peter - IK Multimedia wrote:So I guess these 5 new items don't really interest anyone here?

I would love to comment on them. However, as I mentioned in the other thread, there is a bug in the Custom shop not acknowledging the new items in trial mode. Awaiting ticket response on how to get them to be 'seen' (yes, Custom Shop is open and I'm signed into my account -- could even see it claimed it was in trial mode).

I did manage a few moments with Quad Image and liked it.. seems subtle and was enhancing in a good way - like the Side processing from the other T-Racks plugins merged into the multi-band setup from the new Quads. Was contemplating if it was worth 80 credits to me at the time the trial decided to be a poop (still had a day left of time then )

Yep, same here. I tried the SSL, but the connection issues more or less kept me from having time to properly demo it, and it expired. I got maybe 30 minutes with it and liked what I heard, but it wasn't enough to sell me on it.

I mentioned it in my support ticket as well, but a 2-day demo is just too short. Even if there weren't authentication issues, 2 days is just not enough to demo something like this.

As far the Quad processors, no, those actually do not interest me personally. I have Alloy and Ozone, which covers all of that ground pretty exhastively. I am primarily interested in hardware modeled stuffs at this point. (Although if I DO end up buying the SSL, it will be in the form of a Grand upgrade, so I guess I will end up with the Quads anyway. But my primary interest would like in SSL, White 2A, and CSR.)

Peter - IK Multimedia · Sat Dec 08, 2012 8:19 pm

Please PM your ticket numbers I will see if I can get someone on them

VitaminD · Post by **VitaminD** » Sat Dec 08, 2012 8:22 pm

I don't want to bump anyone from they spot in line.. I'll patiently await my turn.. but I do appreciate it, Peter!

sockofgold · Post by **sockofgold** » Sat Dec 08, 2012 8:24 pm

VitaminD wrote:I don't want to bump anyone from they spot in line.. I'll patiently await my turn.. but I do appreciate it, Peter!

Same here. My demo has already expired, so it's not a huge rush at this point. I have other stuff I have to take care of today anyway, so whenever support can get to mine, it's fine. Thanks anyway, though!

danbroad · Post by **danbroad** » Sat Dec 08, 2012 8:50 pm

Peter, are there dedicated Custom shop presets that recognise which components you own? As I said, I'd love to see a set of nice presets based around certain chains of gear - especially if they're some of the 'secret recipe' type stuff from experienced mastering pros. I figure CS has a lot to teach - especially in the right hands.

Funkybot's Evil Twin · Sat Dec 08, 2012 8:59 pm

Peter - IK Multimedia wrote:Right, the people here aren't going to answer legal questions. If you have a question about a plugin you want to resell or about a current or future license and its resale I think it is absolutely fine and appropriate that we continually point those with these questions to the appropriate contact methods. You can talk about it all you want here but we cannot directly access the information required to give you the correct answer to your question.

A company's resale policy should be available to the public. There's absolutely no reason whatsoever why any customer, either existing or potential, should have to privately contact someone at IK to find out what the resale policy for their plugins are. I'm sorry, that's just not an acceptable response.

The questions are this:

1. What is the resale policy of plugins bought as standalone products that have been integrated into the T-Racks Custom Shop?
2. What is the resale policy, going forward, for plugins bought inside the T-Racks Custom Shop?

The answers to these questions shouldn't be secret. In fact, they belong in a EULA as well as being in a FAQ on the IK website, maybe even in a Readme file along with the installer. A company representative, be it you Peter or someone else, should be able to publicly answer these questions.

The fact that you guys are unable to address these questions publicly allows all these "IK are out to get our money by preventing resale" conspiracy theories to thrive, and damages the IK brand.

Frankly, if IK really went to this model to try and prevent reselling plugins, then that's extremely cynical of them. I'm actually more inclined to believe that IK hadn't fully developed a policy around this, and got caught off guard by these questions, hence why they're unable to even definitively respond as to what the policy is one way or the other. But perhaps that's just cynical of me.

VitaminD · Post by **VitaminD** » Sat Dec 08, 2012 9:00 pm

danbroad wrote:Peter, are there dedicated Custom shop presets that recognise which components you own? As I said, I'd love to see a set of nice presets based around certain chains of gear - especially if they're some of the 'secret recipe' type stuff from experienced mastering pros. I figure CS has a lot to teach - especially in the right hands.

I would like this idea too.. I think it might work more on creative style effects than mixing/mastering effects.. but it could come in handy.. especially if the CS can only show the chain presets for the plugins currently owned.

Peter - IK Multimedia · Sat Dec 08, 2012 10:20 pm

We've had the Custom Shop model since AmpliTube Custom Shop and you can address your questions about any resale issues you may have that are not addressed in the FAQ or elsewhere via the multiple contact methods available on our site. We have a FAQ about transfer and beyond that, like I said, it doesn't seem out of line to give you the right contact information about any situation you'd like to discuss: http://www.ikmultimedia.com/support http://www.ikmultimedia.com/contact-us

If that brings tin foil hat conspiracy theories to life as you seem to indicate, I'd say that's even more reason to point you directly to a place where the right people will address your particular issues and questions. I'm not entering into a legal discussion as I'm not a lawyer nor is that my function within IK. I've given the answers I can and where to get the appropriate information. There are links to legal information, FAQ entries, etc on our site. I am not going to argue the finer point of any of those on a forum as much as I'm baited. It just isn't going to happen.

So, in short, no matter how you word your questions I'm not discussing license transfer issues here. I hope you like this release, and it seems people might just like how these models sound so I suppose there's hope. I'll be happy to have some great discussions on an audio forum like this, I just didn't realize it was going to be more of a visit to a used car lot or Craigslist. We have the information available on our site and if what you find doesn't seem to fit your particular case or whatever, I've given the appropriate contact info so I'm considering the resale questions moot (since I've already stated all I can about it by now multiple times) but discuss all you will amongst yourselves.

Peter - IK Multimedia · Sat Dec 08, 2012 10:28 pm

danbroad wrote:Peter, are there dedicated Custom shop presets that recognise which components you own? As I said, I'd love to see a set of nice presets based around certain chains of gear - especially if they're some of the 'secret recipe' type stuff from experienced mastering pros. I figure CS has a lot to teach - especially in the right hands.

There are some presets that focus on particular gear but not what you own individually. That's a cool concept, though. Thank you.

Peter - IK Multimedia · Sat Dec 08, 2012 10:30 pm

VitaminD wrote:I don't want to bump anyone from they spot in line.. I'll patiently await my turn.. but I do appreciate it, Peter!

I've sent a note requesting someone look into it in general, though, so maybe that's only bumping the issue up in line? Either way, I will see but I'm not sure if it is a global issue or they'll need more info, etc. I'm not in Tech Support either - but hey I guess I could take a shot at applying for transfer to both Legal and Support someday. Might come in handy

updog · Post by **updog** » Sun Dec 09, 2012 1:13 am

sorry for not looking through the 25-page thread, but does this mean i can't use the updated versions as separate plugins now? is that subject to change in the future?

dexterbella · Post by **dexterbella** » Sun Dec 09, 2012 1:15 am

You can still use them as individual plugins as well as inside TRacks.

VitaminD · Post by **VitaminD** » Sun Dec 09, 2012 1:27 am

Login to your Custom Shop account, click on the 'T-Racks' to switch to the T-Racks side of the CS (very top, near the right side), click on 'Gear' and then (from that drop down) click on 'Restore my gear'

this will then prompt you for a folder for it to put your individual vst dlls inside. Now just point your host/DAW to that folder. voila!

updog · Post by **updog** » Sun Dec 09, 2012 2:01 am

awesome, thanks!

musicalwarmth812 · Post by **musicalwarmth812** » Sun Dec 09, 2012 2:26 am

BERFAB wrote:Very disappointing all around. Especially since during the gear credit group buy there was a strong indication that these things were going to be useful for purchasing the mystery thing coming up toward the end of the year.

So many of us bought in when they otherwise wouldn't have (I know I did, even though I have no use for the custom shop--I actually asked and was told that a bundle kind of thing would be available--). But, alas, no.

So now, with me at least, IK has cried wolf. Even without the use of the credits I might have been in on a $99 bundle. But now I'm told that even though I own the thing that should qualify, I don't because I BOUGHT IT WRONG. Not sure how that's possible since I actually bought into T-Racks as a bundle YEARS ago. And since buying Deluxe years later would have duplicated the 'standard' part of the product, dozens of guys like me bought singles instead. Probably paid as much, (or more given the higher prices for the bundle years ago) as those who may have bought the new Deluxe on sale, but no matter.

What it comes down to is this-- I just can't tolerate: 1)being sold a bill of goods with somewhat deceptive methods (i.e. the gear credits) and 2) being nickel and dimed now.

I'm a good, no, scratch that. I'm a GREAT customer. I've bought just about every silly thing you guys make. I've got every Sampletank product plus all the sound packs. (which I haven't been able to use in over a year because, inexplicably, THERE'S NO 64 BIT UPDATE). I've got all your mastering gear. I've got BOTH versions of ARC (and didn't even complain when the rather pricey upgrade to ARC 2 only included software). I purchased ALL 3 versions of Amplitube, AND all the specialty gear packs (and then of course you STILL screwed me up by opening a custom shop without additional bundle options--making it virtually impossible to make good use of the 'free' preset exchange). I even have an iRig thingy for my phone and paid again for MONO versions of the Amplitube software (regular and Fender) that I ALREADY OWN.

And now, you guys have the nerve to tell me that I don't qualify for your best upgrade option because I DIDN'T BUY THE PRODUCT THE RIGHT WAY? SERIOUSLY? I MAY NOT HAVE SPENT ENOUGH MONEY? REALLY?

To say you may not have thought this through is a gross understatement. You have spent whatever good will you had left with me. I'm done. If you haven't noticed, there's a lot of other gear on the market. The new Cubase upgrade actually has great mastering gear BUILT INTO IT. So what could have been a friendly sale has now been lost because, truth be told, I just don't NEED it.

As for Sampletank 3-I can name at least 4 new sampling packages from major manufacturers that are killer. And I bought 3 of them waiting for ST to get an upgrade. So I won't be needing that either.

I know you'll do fine without me. The app business alone should keep you awash in ducats for a long time to come. But you'll really have to start earning back some trust before I open my wallet to you ever again.

I know there are probably tons of other KVRers that could have written this exact same post. Frankly, I'm sorry that it had to be me. But c'mon now. Can you blame me?

Enough is enough.

-B

Well said, and definitely agree with most what is being said here.

"Stock on spread the cred group buy," then, "Oh you can't use them for the bundles, but we will rape you on the singles." Worth mentioning that even with these updated White 2A/Black 76, that the level jumps are still there that IK has known about for well over a year. Unreal man. I wish more developers were like Stillwell - they do everything right from pricing and gui design to the best installation method anywhere.

And hell yes, the "british channel" is atrocious and amateurish at best. What is laughable, is that there are free developers who craft gui's that totally outclass this circus nightmare monstrosity. Oh well, now that it is clear it is not some new amplitube models, I can go ahead and buy some amp models and use up these gear credits (which I will say is a good deal if all you were wanting to do is buy some amplitube gear - no complaint on that end).

So, maybe ST3 will be released after the IK accounting team calculates when most user's jampoints expire.

T-RackS Custom Shop Released