Some praise for Native instruments...

Anything about MUSIC but doesn't fit into the forums above.
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Yeah, I love NI as well. Never had any probs with them, always received quick replies to emails, etc, etc. Plus, their stuff just sounds amazing and has so many cool features if one only takes the time to delve (I just discovered how to use groups properly in Kontakt. Wow). Definitely my desert island plugin developer...

But even of the NI stuff, absynth is special. If I had to choose just one VSTi synth, absynth would still be my first choice. I find it just sits in the mix like butter on freshly baked bread :D

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the only NI product I own is Battery. It's a great tool, but such a shame that NI never developed it any further. No updates and no replies in the support forum anymore, instead they just keep making new products.
Ignoring the Battery userbase is not NI's finest hour for sure...

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i think NI's business model represents one pole: the boxed s/w for sale online and in chain stores, like Guitar Center.
The other pole is represented by all the very small (down to one man operations) that provide active customer free upgrades say Jorgen at energyXT, but there's no boxes (or much documentation for that matter) I don't know how Jorgen makes a living doing what he does (or any of a dozen others).
But it's pretty clear NI has to support a much larger staff and their business decisions have a lot to do with selling new products where the margins are probbaly much higher than even selling upgrades to older products.

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