Countdown to Sample Tank 3, with 64 bit support

[donato]

I agree with you, Peter. In this case it's definitely the fault of the user who foolishly didn't demo the product first. You shouldn't refund that person's money. I mean, in this day and age who would expect a major company to actually have a 64 bit product? 64 bit is a completely unrealistic expectation for software. If they buy it, that's their problem.

[Peter - IK Multimedia]

I agree with you, Peter. In this case it's definitely the fault of the user who foolishly didn't demo the product first. You shouldn't refund that person's money. I mean, in this day and age who would expect a major company to actually have a 64 bit product? 64 bit is a completely unrealistic expectation for software. If they buy it, that's their problem.

What specific scenario are you referencing? I simply state that the scenario laid out where we're not warning people is not really accurate. We're giving opportunity to demo on top of the information on our web site and FAQ areas. I must have missed some specific case you are referencing, but yevster's claims appeared to be championing the general idea of any new user who we apparently weren't warning or giving the proper tools with which to determine compatibility of our software on their systems from what I read.

I'm sure our team have helped out many that didn't see the information or demo the software, but if I missed a specific scenario that you're referencing, please let me know. Otherwise you guys are quite frankly stretching. I get it, you don't like IK but we're not going to be demonized for some alleged miscarriage of justice toward new users via someone spreading misinformation or made-up scenarios.

[Peter - IK Multimedia]

Plus, my point is that a huge percentage - a vast majority - of Group Buy participants and SampleTank product line customers DO demo the software or do the research first and if there is an issue our team is very helpful. Forgive me for countering fairy tale with fact. It is terrible of me to do that, I know.

[BBFG#]

I've actually fell into 'not completely reading the requirement specs' before. But it has been with Kontakt libraries (requires full version). Yeah, it is our fault, not the companies. But who doesn't know the plugin format their DAW uses? That should be a lesson you only need to learn once.

And definitely, with certain dealers and certain developers, you have to know the information you're looking for and be diligent until you find it OR write and ask. Sometimes they say much by what they leave out, so never be afraid to ask a salesman a question to clarify if it will work for you.

A person can feel dumb for asking a question or even dumber for not until after they bought it. And the latter will always cost more.

[BBFG#]

Plus, my point is that a huge percentage - a vast majority - of Group Buy participants and SampleTank product line customers DO demo the software or do the research first and if there is an issue our team is very helpful. Forgive me for countering fairy tale with fact. It is terrible of me to do that, I know.

All I wanted from IK was MSO. But the progression went from demoing the Free SampleTank to buying XL on sale to finally getting MSO in a GB yeilding the whole VI combo plate. And the thing keeps surprising me in usability and 'don't need a manual to operate' functionality.

[donato]

And yes, I was referring to a previous post where someone said they mistakenly bought it under the assumption it was 64 bit and was refused a refund.

[Peter - IK Multimedia]

And yes, I was referring to a previous post where someone said they mistakenly bought it under the assumption it was 64 bit and was refused a refund.

I don't recall that but would be happy to look into it with their ticket number.

[BBFG#]

And yes, I was referring to a previous post where someone said they mistakenly bought it under the assumption it was 64 bit and was refused a refund.

Yeah, I was refused a refund on those Kontakt libraries too. That's the nature of software sales for the most part...

(And eventually I got the full version of K5 anyway, so it all worked out).

[Peter - IK Multimedia]

Well, I hope I can at least take a look from our side, or have someone look into it. Otherwise, we'll have more info as we close in on NAMM here.

[bobbackwards]

I agree with you, Peter. In this case it's definitely the fault of the user who foolishly didn't demo the product first. You shouldn't refund that person's money. I mean, in this day and age who would expect a major company to actually have a 64 bit product? 64 bit is a completely unrealistic expectation for software. If they buy it, that's their problem.

Except it is common knowledge and clearly stated that ST2 is not 64bit...But again, I get it, IKM is a terrible, evil MEGACORP. For example, a year or so ago I made a mistake and spent $99 in the custom shop, it was totally my fault and I spent it on a product I did not already own. You know what? After emailing IK customer service I had my money back in 24 hours. I know, right? What terrible customer service! Evil Corporation TM strikes again!!!

[Salem Beats]

I get it, IKM is a terrible, evil MEGACORP.

Glad you get it.

IK Multimedia is following the Waves pattern of:
- Providing horrible customer service and following sketchy business practices, while
- Attempting to ride on the quality of their DSP to keep the money rolling in.

IK Multimedia customer support has been just as argumentative and conflict-prone in my experience as Waves' support has been. Maybe even slightly worse. Lol.

And that's pretty bad -- Waves' first response to a bug report is attempting to find any slight variance in your setup which they "don't support", and if you don't have one, they'll make one up! I had a GUI problem with Waves plugins, and they told me that they can't help me because they "don't support more than 2 monitors". That's listed nowhere on their site.

^ The notion that IK is competing with these guys for worst business practices is depressing. How many other companies have a rep who comes into the forums to bicker with customers and potential customers? Not just "correct" information they consider to be false or whatnot, but actually go the full "bickering" route, complete with insulting language, sarcasm... The full shebang. Lmao...

I originally wanted ST3 just to make good on the reason I bought ST2 (upgrade pricing), but I think I'll just cut my losses and not buy any more IK stuff. Let's not get any deeper into that money sink. Too many other high-quality developers out there these days. If I want a current-gen ROMpler, I'll get Steinberg's Halion Sonic... which is already on version 2 since its rebirth from Hypersonic 2 Maybe KORG M1 -- even KORG gave away a free 64-bit update for its aging software.

-Ki
Salem Beats

[Peter - IK Multimedia]

Don't play the victim. Anybody reading the thread can see where the attacks come from and how we're simply clearing up misinformation and replacing fairy tale with fact, and fully making good on offers based on an unforeseen change which is unfortunate but the way things have occurred and there's really nothing to do but move forward. I'm sorry you are unhappy with something that has not yet occurred that you feel will slight you (as I said in the other thread). I hope you are happy with the upgrade option made available to you upon release of SampleTank 3 and if not, I will understand if you choose not to purchase it.

[BMoore]

Don't play the victim.

That's the funnies I've read in a while.

[donato]

...we're simply clearing up misinformation and replacing fairy tale with fact...

[Peter - IK Multimedia]

...we're simply clearing up misinformation and replacing fairy tale with fact...

Actually I should have simply pointed you to the post from bobbackwards. My bad. Edit - also still waiting for a link or for a ticket number from the alleged user you referenced. Will you show that at NAMM? You can tell me that you expect to have it in 2013 and then unfortunately have to push the date a bit - I won't have an issue with it just let me know.