KVR Audio

v1o · Post by **v1o** » Tue Jan 20, 2015 10:37 pm

Anyone heard from the dev recently?

Caine123 · Post by **Caine123** » Tue Jan 20, 2015 10:42 pm

v1o wrote:Anyone heard from the dev recently?

no, since 2-3 weeks my supportmail didnt get any reply...

Aiynzahev · Post by **Aiynzahev** » Tue Jan 20, 2015 10:57 pm

Yeah I asked him a question not too long ago and got a reply.

Caine123 · Post by **Caine123** » Tue Jan 20, 2015 11:08 pm

Aiynzahev wrote:Yeah I asked him a question not too long ago and got a reply.

hmmmmmmmmmmmmm maybe my question was too complex with the loop pointers?

Aiynzahev · Post by **Aiynzahev** » Wed Jan 21, 2015 1:39 am

Caine123 wrote:
Aiynzahev wrote:Yeah I asked him a question not too long ago and got a reply.
hmmmmmmmmmmmmm maybe my question was too complex with the loop pointers?

All I asked him was if there was a manual yet

Ameyah Audio · Post by **Ameyah Audio** » Wed Jan 21, 2015 7:56 am

Caine123 wrote:
v1o wrote:Anyone heard from the dev recently?
no, since 2-3 weeks my supportmail didnt get any reply...

ask him something via mail a week ago. he replied really fast within a couple of hours.
The release is close he said to me. lets see when it comes out.

jc_vt · Post by **jc_vt** » Wed Jan 21, 2015 11:58 am

Asked about transfer policy...no reply

Caine123 · Post by **Caine123** » Wed Jan 21, 2015 12:20 pm

maybe he doesnt like some questions lol!

Ameyah Audio · Post by **Ameyah Audio** » Wed Jan 21, 2015 12:26 pm

jc_vt wrote:Asked about transfer policy...no reply

why you want to transfer it?

Tpot · Post by **Tpot** » Wed Jan 21, 2015 1:20 pm

I asked him for a receipt for the Mangle twice in November 2014, no reply. I will not buy from him again.

Caine123 · Post by **Caine123** » Wed Jan 21, 2015 1:33 pm

Tpot wrote:I asked him for a receipt for the Mangle twice in November 2014, no reply. I will not buy from him again.

i paid really a bargain for it, but normally i wouldnt buy plugins from devs who dont reply or care or whatever. some support should be there, if not then a statement like "sorry a reply can take up to 2 weeks" or whatever. this way you never know what's up!
i think this is not too much asked if someone wants to sell a product

.

Echoes in the Attic · Post by **Echoes in the Attic** » Wed Jan 21, 2015 3:27 pm

Yeah if there is no support, it shouldn't be charged for.

Spitfire31 · Post by **Spitfire31** » Wed Jan 21, 2015 3:38 pm

Echoes in the Attic wrote:Yeah if there is no support, it shouldn't be charged for.

+1, definitely. This is the main reason I haven't considered Mangle.

/Joachim

Greg Houston · Post by **Greg Houston** » Wed Jan 21, 2015 3:57 pm

Only been following this thread for a few weeks, and have come close multiple times to purchasing Mangle, but then the concerns others have mentioned get the best of me. A few dollars more and I wouldn't be following the thread at all. A few dollars less and I'd buy it without concern about whether it was ever finished or how good support was.

In any case the dev is somewhat forthright on his blog saying that communicating with customers overwhelms him. It's sort of a blanket apology.

wagtunes · Post by **wagtunes** » Wed Jan 21, 2015 4:19 pm

Greg Houston wrote:Only been following this thread for a few weeks, and have come close multiple times to purchasing Mangle, but then the concerns others have mentioned get the best of me. A few dollars more and I wouldn't be following the thread at all. A few dollars less and I'd buy it without concern about whether it was ever finished or how good support was.

In any case the dev is somewhat forthright on his blog saying that communicating with customers overwhelms him. It's sort of a blanket apology.

Take this for what it's worth to you. Every time I've written to him I've received a reply, eventually. He has listened to my suggestions about certain things and is going to implement some needed changes, especially the non saving of the wav files with the patches. This makes porting to another PC or selling 3rd party patches a nightmare as everything either has to be put back exactly or remapped. Wav files should be saved with the patches and this will be done in an upcoming update.

The synth itself is amazing in what it does. IMO, it is the best granular synth out there hands down. It is worth every penny and then some if you're into granular synthesis. Nothing in Reaktor even comes close and I've downloaded quite a few ensembles.

New granular synth: The Mangle