KVR Audio

mcnelson · Post by **mcnelson** » Sat Nov 09, 2013 9:30 pm

I think FAW have gone AWOL. 22 pages (out of 24) of Spam in the forum:
http://www.futureaudioworkshop.com/betaforums/

Last proper thread was posted 18/10/2013.

Giving up, too much energy wasted on this already. Will post a reply if I ever hear back from FAW, but don't hold your breath guys.

dsan@mail.com · Post by **dsan@mail.com** » Sat Nov 09, 2013 11:15 pm

Well, so much for "for the long haul".

Sorry to hear you still don't have resolution mcnelson.

Best of luck.

Happy Musiking!
dsan

secretkillerofnames · Post by **secretkillerofnames** » Tue Nov 12, 2013 8:01 am

TheoM wrote:So it turns out the latest version is fubared in mavericks and live and logic 9 anyway. Thought I'd try it again as it's been a while, it crashes with the randomiser button.. A lot.. Brings the host down with it.
Also its impossible to audition any presets at all, even though they are all sitting there in the FAW presets folder, the synth simply won't see them. Pass.

Same deal with the demo by the looks. Was keen to check out the wavetable features. A shame.

Nightpolymath · Post by **Nightpolymath** » Tue Nov 12, 2013 8:38 am

Ever tried giving them a call, just to get into that FAW Circle of Trust?

About Future Audio Workshop

We at FAW believe in the social and personal benefits that a love of music brings. Our mission is to help spread the playing, producing and listening of music, through the medium of computer technology. This manifests itself in the software we create. Formed in 2007, FAW's headquarters are in Galway, Ireland, with an office also operating in Berlin, Germany.

We actively encourage feedback and conversation, so if you want to contact us with ideas or suggestions please feel free, we'd be delighted to hear from you.

info (at) futureaudioworkshop (dot) com
Tel +353 93 32698
Fax +353 93 24463

zimske · Post by **zimske** » Tue Nov 12, 2013 10:14 am

Nightpolymath wrote:Ever tried giving them a call, just to get into that FAW Circle of Trust?

I did try, to no avail.

mcnelson · Post by **mcnelson** » Wed Nov 13, 2013 9:33 pm

37 pages of spam in the forum now.

For those with long enough memories, they will recall that the same thing happened to the original forum, which was shut down after being deluged with spam.

NMG

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Thu Nov 21, 2013 8:26 pm

[DELETED]

mcnelson · Post by **mcnelson** » Thu Nov 21, 2013 8:35 pm

The PM I sent to Gavin is still unread. The forum has 74 pages of spam. No replies to my previous emails....and as you say, they just don't seem to give a crap. It's not the first time this has happened:
http://www.kvraudio.com/forum/viewtopic.php?t=325272
..and I daresay it won't be the last.

NMG

secretkillerofnames · Post by **secretkillerofnames** » Thu Nov 21, 2013 8:39 pm

I sent them an email as I was having the same problem as TheoM with Mavericks and no access to presets.

This was the response I received.

Hi Llyod,

We haven't gotten any similar bug reports like this yet, we'll look into it as we work towards the new release. Please follow us on Twitter or Facebook to stay in the loop:
http://www.facebook.com/FutureAudioWorkshop
http://www.twitter.com/_FAW

Best regards,
Gavin.

Looks like they've been working on activation issues according to their FB and Twatter.

mcnelson · Post by **mcnelson** » Thu Nov 21, 2013 10:30 pm

Nice to know it's just me they're ignoring

I don't use Facebook or Twitter.

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Thu Nov 21, 2013 10:59 pm

[DELETED]

ChiTown24 · Post by **ChiTown24** » Fri Nov 22, 2013 1:48 am

secretkillerofnames wrote:
Please follow us on Twitter or Facebook to stay in the loop:
http://www.facebook.com/FutureAudioWorkshop
http://www.twitter.com/_FAW

Best regards,
Gavin.

I highlighted that they're active on Facebook and suggested using it 17 days ago.
They've even responded to someone in the last hour, I even think I seen the username on KVR before "abstractcats".

mcnelson wrote:I don't use Facebook or Twitter.

You can lead a horse to water... or was it a mule ?

hueynym · Post by **hueynym** » Fri Nov 22, 2013 1:54 am

As per the latest post on Facebook, a beta containing the fix to install properly on 10.9 should be available this Saturday. Hopefully this will solve the activation issues with which we've all be dealing.

mcnelson · Post by **mcnelson** » Fri Nov 22, 2013 1:52 pm

So despite the website publishing an email address for support, and me sending numerous emails to this address, many of which have so far remained unanswered, I'm expected to use Facebook in order to get my support issues dealt with?

They read their emails, they're just ignoring them in my case, which is pretty poor customer service...they have no excuse, nor is there one, and you won't see Gavin or any representative from FAW appear in this thread again to attempt any kind of justification.

No one is expected to use Facebook to interact with a Business. I'm certainly not going to join Facebook or Twitter just so I can be ignored by FAW in another medium.

ObsoleteAcc99 · Post by **ObsoleteAcc99** » Fri Nov 22, 2013 1:59 pm

[DELETED]

FAW Circle - EULA