Was furious, magix are trying to sort it out now

Audio Plugin Hosts and other audio software applications discussion
Post Reply New Topic
RELATED
PRODUCTS

Post

I just had a bad thought...Sascha Eversmeier (who coded Endorphin, Fish Fillets etc...) he got himself a job at Magix didn't he?

That's so sad. A good coder, he was a top notch bloke too, and he ended up with a shite company like them. I remember when he announced he was working with them, I thought to myself that one day soon I'd have to check out their s/w, as anyone who hired Sascha had good foresight and obviously wanted to make good s/w. But I won't be looking at their s/w now. Which means Sascha's talents are now wasted to me. :(

And I bet magix think Ttoz is just an oddity not having internet access on his DAW. Well they've got their market research wrong there. I don't have internet on my DAW either - never will have. If want their s/w sold to serious musicians they'd better get their research AND their support in better shape.

Support is one of those things that can make or break a pro piece of music s/w. I have bought many things in the past for alot more money than I could have done simply because support was an issue.

"We've got your money, now f**k off" is not what I call encouraging support that will make us all flock to Magix. :x

Post

:D

The way to go. :hihi:

www.magixsucks.co.uk £15
www.magixsucks.com £25

Buy the domain, send the link to them and tell them you will be hosting other complaints about magix products.

You will not be breaking laws and they will pay you to remove the site , believe me...........it works. :wink:

:D fake :D
You cant beat people up then have them say "I love you"

Post

envoy wrote:
ttoz wrote:
xRAVENx wrote:Mate whats your own time worth to you? This is a 40 buck product. Call it a lesson and don't buy from magix again.
if i tell the world, and they lose 100,000 in sales, which I feel is just punishment, then it's worth my time.
Get real. There are people in the world that have demonstrably real problems, like maybe not having enough to eat. If you have enough money to be making ad hoc purchases and then belly-aching about it (and buying and selling and buying and selling), why don't you just take a quiet moment for yourself and say "I've made my point with all my good friends at KVR, I'll get a chargeback for it or just take it in the ass", and then get on with your life. You've shown them for the lame/dishonest marketers that they are, now get a grip.

Unbelievable.
Envoy,

If people don't stand up, they get walked on. I, for one, don't like getting walked on. If you do enjoy it, go ahead and "take a quiet moment for your self," and say what you need to say to feel better. I prefer action to words.

--Sean

Post

envoy wrote:
ttoz wrote:whatever you say, it doesn't make magix right, that's the point. end.
I didn't say they were right, quite the contrary. I'm just pointing out rather pointless, public whining. You've let people know Magix are running a borderline scam (hey, ttoz, I'm with you: I refuse to let my DAW be connected), and now maybe you'll gather your wits, do whatever business with Magix that you want, and quit moaning all the time.

And maybe take a break from online buying for a while...
Pointless public whining? No, not pointless. It just saved me from spending money on a company that doesn't care about its customers. I really appreciate that. I don't deal with companies who have horrible support and don't demonstrate that they care about their customers. ttoz's "moaning," is felt by me, and I appreciate it. I look forward to seeing him win this one. Pointless? I think not.

--Sean

Post

envoy wrote:
koolkeys wrote:The issue at hand is justice.
Sure, kk, I can completely be behind that. But for any of this to work, it has to be cool-headed, clear-thinking responses. Knee-jerk concepts like "I lost $40 so I hope they lose 100,000 in sales" isn't going to impress anyone.

Both to you and to ttoz, I want you to know that I back you in fighting online authorization, MOST ESPECIALLY if it was not done up front. I'm going to send a link to this thread to a developer who is going in this direction (I'm on the beta team) and try to beat some sense into their heads.

But if it is the principle of the thing, lets not even bring up money then, and just do it on principle. Heck, I'd be glad to write a letter (imagine that: a real letter, on paper, that gets mailed. Believe it or not, they frequently carry more weight than histrionic emails...)
Ok, finally comments I can agree with. :-)

--Sean

Post

ttoz wrote:e-version-support@magix.net

or mniermann at magix.net

or michael at magix.net
Here's what I just sent to:

e-version-support@magix.net


I have just been informed that this product does NOT work without getting access to the internet. Why then does your web site not state this? Especially since most people do not connect their DAWs to the internet. I wouldn't purchase a product that required this, and I understand that your policy is to not give refunds when items are purchased through the internet. I have two computers: One for the internet and everything else, and one specifically for audio. If I purchase, download, and try to install the software, I would be told that I needed an internet connection. But I neither have one on my audio machine, nor do I want one. I need the stability. If I try to return the product, I get told that there are no returns. I'm not sure that "Truth in Advertising" is taking place in this situation. At the very least, I would expect that your web site explain this situation more clearly. This could prevent a lot of legal problems down the road.

I just wanted you to know that this needs to be rectified.

--Sean

P.S. And what of those customers you've already sold the product to, that have already found themselves in this situation?



--Sean

Post

meroveus wrote:In the installation pdf doc on the order page, it has a screenshot of the registration process.
There is an option to activate the app by fax/post. :)

Further down, there is this blurb "If your PC is not connected to the Internet, please contact MAGIX support."

Seems you should be discussing this with support, not sales.

If worst comes to worst you can always resell it.
You were going to do that anyway in three months' time, weren't you! :roll: :D
Woah, Stop the presses.... Have we been to quick to react?

Why didn't this tech support guy that ttoz spoke to not inform him of this?

--Sean

Post

ezeeboogie wrote:Although it doesn't state that the software requires activation over the web on the actual webpage, it does have this on the e-version page: "For general information on installation and clearing of e-versions, please download PDF (125 KB)"

I only mention this because it does tell you how to activate the program in the pdf and it also contains an excerpt from their refund policy. I'm not saying this is a good way of doing business but they have covered their backs on this one (from a legal point of view) by having this document available before you buy the program. Sorry ttoz but I think this is a lost cause. :(
Yep. I agree. I wish I would have checked things more thoroughly before firing off my email. I feel a little foolish now. Well, I may be a fool, but I hope that I am a fool that is capable of learning from my mistakes. I'll be more careful next time.

--Sean

Post

A downloadable version of a software requires the internet in order to get the software. The Activation process then is of course for security reasons and assumes that the customer does have internet (cuz he got the download). However, in case the customer does not have internet anymore, there is the possibilty to get a backup cd, or in some cases we even send the full CD version.

Many times customes order the eversion, download it, activate it and then dispute it with their CC Company. If that happens often, Software companies have no choice but to increase the price for their software.

Also as a side note, we do allow the installation on a laptop and a desktop if its being used by the same person. There is no "unlimited" license here, but I think its fair as it is.

As I stated above, if there is no way a customer can install it, we do offer the CD version, which in this case we did.

We do not react very happy when customers just want to dispute something, understandable, however maybe the reaction was too plain instead of offering an alternative solution, which we did now.

Believe it or not, we do like to have happy customers, but we are all human.

Tron
MAGIX Support Admin

Post

I sent them an email stating I could see their position and understand it...however I also was very firm about how news of this is spreading and sometimes it's in the companies best interest to make exceptions and I strongly felt this was one of those times...I wasn't offensive, arrogant or demanding...but I did point out facts....;)
The highest form of knowledge is empathy, for it requires us to suspend our egos and live in another's world. It requires profound, purpose‐larger‐than‐the‐self kind of understanding.

Post

Tron, it's not about the process per se, it's about the fact that the requirement of an internet connection for the machine things will be installed on isn't clearly shown in BIG FAT LETTERS on your website. In fact it's shown nowhere, at least not clearly.
There are 3 kinds of people:
Those who can do maths and those who can't.

Post

Thanks daTron for replying here...

MAGIX has gone way up in my opinion and I admire your posting as you did in this thread.

I would like to hear from ttoz if a solution has been reached?

We are indeed all human and a company correcting mistakes/mis-understandings with its customers impresses me.

Thanks,
Dave

Post

On a sidenote, Steinberg updates require your machine to be connected to the web as well.
OK, you could take your dongle to another place, but show me the internet cafe allowing you to install the questionable Syncrosoft License Control Center software...
There are 3 kinds of people:
Those who can do maths and those who can't.

Post

thank you, tron, for listening to our emails, and for addressing the issue outside your own forum. We all appreciate that. though, yes, an explaination of the activation process for e-versions should be on the website, not a pdf.

Post

daTron wrote:A downloadable version of a software requires the internet in order to get the software. The Activation process then is of course for security reasons and assumes that the customer does have internet (cuz he got the download). However, in case the customer does not have internet anymore, there is the possibilty to get a backup cd, or in some cases we even send the full CD version.

Many times customes order the eversion, download it, activate it and then dispute it with their CC Company. If that happens often, Software companies have no choice but to increase the price for their software.

Also as a side note, we do allow the installation on a laptop and a desktop if its being used by the same person. There is no "unlimited" license here, but I think its fair as it is.

As I stated above, if there is no way a customer can install it, we do offer the CD version, which in this case we did.

We do not react very happy when customers just want to dispute something, understandable, however maybe the reaction was too plain instead of offering an alternative solution, which we did now.

Believe it or not, we do like to have happy customers, but we are all human.

Tron
MAGIX Support Admin
To Magix Support Admin:

This is a class act. I have to say that I'm impressed. A company that is willing to come and talk about a problem or concern publicly is impressive. I've seen a few companies do this... only a few. I halfway wonder if part of the reason for the willingness to come out and speak with us has to do with all of us publicly speaking out about the issue, but after some of us have researched things a little bit, I recognize that Magix hasn't left the customer high and dry. It would seem that I have simply jumped the gun. I offer my sincere apologies.

to ttoz: Ok, now in order to feel like I am being just, I need to know this.... If they let you know about this, and you knew you had the options, why didn't you let us know? I just want to hear your side of the story now. I'm sure I'll have figured out what is fair (ie who is right in this situation) in my mind after I hear from you.

--Sean

Post Reply

Return to “Hosts & Applications (Sequencers, DAWs, Audio Editors, etc.)”