KVR Audio

zm33 · Post by **zm33** » Mon Mar 14, 2011 7:03 pm

I bought last week the IndependencePro 3 upgrade ... (the con is on ?!)

and with it the all new "Authorization Tool: E-License Manager".
AND THIS TOOL IS NOT WORKING
it doesn't produce the Product or Challenge Code for two different Mac's here.
I wrote several times since 10 days, tried "my" phone numbers (the ones that've been working with YT before and not on their web-site) several times ...
absolute no response .........

So here my guess, Yellow Tools is bankrupt !
I try to get my money back

Pity that , the start 4 years ago was quite promising. I own instruments and pretty much all updates of Independence.
Christian might be (would've been) a good guy, but for me it's a "no go" with a company ignoring their customers.

noiseboyuk · Post by **noiseboyuk** » Mon Mar 14, 2011 7:42 pm

Blimey. Can anyone else here confirm or deny that Yellow Tools are no more?

fizzicist · Post by **fizzicist** » Mon Mar 14, 2011 10:35 pm

A news update on the Yellow Tools website as of March 4 says that they have completed the relocation of the server that handles authorizations. I'm not sure that explains all of the unresponsiveness that others have reported recently, but at least it provides some information.

I have no information on whether Yellow Tools has gone belly-up. It's not a rumor I would encourage in the absence of some information that I had personally verified.

I really don't get it. Yellow Tools has always been responsive when I've contacted them; yet, I can't deny that others have been justifiably frustrated when repeated messages go unanswered. Are their messages not getting through, or are they simply being ignored? I have no way of knowing.

Whatever the case might be, there is no clear pattern here. The most I can say is that Yellow Tools is inconsistent. There could be all sorts of reasons for that. My first assumption is not that the company is collapsing, but I'm biased; I want them to succeed, so I'm willing to give them the benefit of the doubt. But that doesn't help the folks who paid for software they're not able to use because the company doesn't answer their support requests.

The best thing Yellow Tools could do at this point would be to recognize that unresponsiveness is simply not in their best interest. If nothing else, at least give priority to keeping the lines of communication open. Customers can understand that a company might have problems. But keeping them in the dark is sure to give rise to negative assumptions. It's not rocket science; it's human nature.

Hink · Post by **Hink** » Mon Mar 14, 2011 11:05 pm

fizzicist wrote:A news update on the Yellow Tools website as of March 4 says that they have completed the relocation of the server that handles authorizations. I'm not sure that explains all of the unresponsiveness that others have reported recently, but at least it provides some information.

I have no information on whether Yellow Tools has gone belly-up. It's not a rumor I would encourage in the absence of some information that I had personally verified.

I really don't get it. Yellow Tools has always been responsive when I've contacted them; yet, I can't deny that others have been justifiably frustrated when repeated messages go unanswered. Are their messages not getting through, or are they simply being ignored? I have no way of knowing.

Whatever the case might be, there is no clear pattern here. The most I can say is that Yellow Tools is inconsistent. There could be all sorts of reasons for that. My first assumption is not that the company is collapsing, but I'm biased; I want them to succeed, so I'm willing to give them the benefit of the doubt. But that doesn't help the folks who paid for software they're not able to use because the company doesn't answer their support requests.

The best thing Yellow Tools could do at this point would be to recognize that unresponsiveness is simply not in their best interest. If nothing else, at least give priority to keeping the lines of communication open. Customers can understand that a company might have problems. But keeping them in the dark is sure to give rise to negative assumptions. It's not rocket science; it's human nature.

the best thing yellow tools could do is put the company up for sale and hope that someone with a clue buys it. While I understand what you are saying please keep in mind that my problems with yellow tools was not recent and since I have seen so many threads about this. I'm sorry but I do see a pattern, the pattern IS they are inconsistent (at best). As a result plain and simple...yellow tools cannot be trusted.

I would upgrade to indy 3 if it weren't for the problems expressed here and the madness I went through with them. As long as Christian has anything to do with the company (which he always will) I wont even consider their products and I truly hope they just go out of business all together. As much as I like indy 2.5 (and I really do) I should have spent my money on kontakt instead.

Even if things got 'better' I would still doubt their support for years and I'm not sure I could ever trust them 100% again. I think every customer that had issues should receive a free upgrade, Christian giving me a second license as a solution as long as I buy another dongle was and is a complete insult and imo just a scam to make more money. Burn me once shame on you, burn me twice shame on me

Worse, he knows these threads exist, I sent him the link to my thread about them...he doesn't even have the stones to publicly face the music (pun intended). A relocation of his server (if that even is the issue which I doubt) isn't enough, he needs to start making public apologies and making amends to those he has wronged. Man up Christian, man up

zm33 · Post by **zm33** » Mon Mar 14, 2011 11:13 pm

@fizzicist
I agree, but it's very much unlikely for a company based in Germany (as I am) behaving like this. The phone is unreachable etc. etc.
I don't want to spread rumors just like that, but this is more than just a glitch (from my point of view).
Don't get me wrong: I want them to stay ....... YT ? Hello then ??!!

P.T. · Post by **P.T.** » Sat Mar 19, 2011 7:10 pm

I'm sorry I ever heard of Yellow Tools.

It's a shame, really. The sounds are good and I like the sampler, but the installation process and the support are just terrible.

GMusic · Post by **GMusic** » Tue Mar 29, 2011 10:01 am

Should have spent the money towards kontakt. Regret buying from Yellow Tools. Crappy everything.

JJ_Jettflow · Post by **JJ_Jettflow** » Thu Apr 07, 2011 9:42 pm

removed

JJ_Jettflow · Post by **JJ_Jettflow** » Thu Apr 07, 2011 9:48 pm

removed

Lizardpoint · Post by **Lizardpoint** » Sun Apr 10, 2011 4:45 pm

I foolishly purchased Indy Pro 2 a year ago and a yellow key.

It ran OK in Cubase but not in Pro Tools as advertised.

I foolishly paid for the 2.5 upgrade to get the advertsied RTAS compatibility but still no good.

No I foolishly paid for the Iny Pro 3 upgrade and the plugin acutally loads in Pro Tools 9 so I'm happy.

The problem is that mu library authorisation is on a yellow key and they have now moved to a challenge/response e-license.

I have loooked on their website (Most of the video's are 5 years plus out of date) There is nothing mentioned about how I move my library license from yellow key to e-license.

I have contacted their support, e-license and info email accounts and although they are not bouncing, I have not received even an acknowledgement in 5 days.

This company have a potentially great product but seem determined to trash an possibility of success by having such a poor support organisation.

I'm so desperate to get something back from the €500 + I've thrown at Yellow tools, I'd even feel that I'd be legitimately entitled to run a cracked copy.

Am I unreasonable to expect some sort of support for my money.

This isn't Indepenence Free, this is theri "Flagship" software suite.

Other people have said they hope that another comapny buys them.

+1

Lizardpoint

taoyoyo · Post by **taoyoyo** » Sun Apr 10, 2011 6:18 pm

Lizardpoint wrote:I foolishly purchased Indy Pro 2 a year ago and a yellow key.

It ran OK in Cubase but not in Pro Tools as advertised.

I foolishly paid for the 2.5 upgrade to get the advertsied RTAS compatibility but still no good.

No I foolishly paid for the Iny Pro 3 upgrade and the plugin acutally loads in Pro Tools 9 so I'm happy.

The problem is that mu library authorisation is on a yellow key and they have now moved to a challenge/response e-license.

I have loooked on their website (Most of the video's are 5 years plus out of date) There is nothing mentioned about how I move my library license from yellow key to e-license.

I have contacted their support, e-license and info email accounts and although they are not bouncing, I have not received even an acknowledgement in 5 days.

This company have a potentially great product but seem determined to trash an possibility of success by having such a poor support organisation.

I'm so desperate to get something back from the €500 + I've thrown at Yellow tools, I'd even feel that I'd be legitimately entitled to run a cracked copy.

Am I unreasonable to expect some sort of support for my money.

This isn't Indepenence Free, this is theri "Flagship" software suite.

Other people have said they hope that another comapny buys them.

+1

Lizardpoint

... You have to pay to move from key to e-licenser (and I think twice, once for Inde Pro and once for the library?).

I think the only guy who's answering emails is the one at Best Service...

Shambles.

I've upgraded from Culture to Inde Pro 1.5 all the way to 3... it's only been this bad for the past year. Probably spent $800 + with this company that don't answer their emails or support their company. Eff-ing Grrrrrr!

Lizardpoint · Post by **Lizardpoint** » Mon Apr 11, 2011 7:05 am

taoyoyo wrote:
... You have to pay to move from key to e-licenser (and I think twice, once for Inde Pro and once for the library?).

I think the only guy who's answering emails is the one at Best Service...

Shambles.

I've upgraded from Culture to Inde Pro 1.5 all the way to 3... it's only been this bad for the past year. Probably spent $800 + with this company that don't answer their emails or support their company. Eff-ing Grrrrrr!

Thanks for the info...

Seems a little unfair that I have to pay for their yellow key, then pay to move to e-licenses because they have decided not to support their yellow key any more.

Maybe they will refund me for the yellow key which will now be totally useless to me.

Some companies get it wrong now and again e.g Digidesign/Avid

Some get it wrong regularly e.g Native Instruments/Steinberg

But Yellow Tools seem to make all these companies look like rank amateurs in getting it wrong.

Their site is out of date.
Their FAQ's and install videos are out of date.
Their user forum is "Temporarily" closed.
Their support is almost non existent.
They do not reply to emails.

I wish I could get my money back and walk away from Yellow Tools.

Their product is not fit for purpose.

Hmmm, maybe it might be possible to sue them through the small claims court....

Lizardpoint

Lizardpoint · Post by **Lizardpoint** » Mon Apr 11, 2011 3:28 pm

Out of pure desperation I contacted their European distributor to see if Yellow Tools were still in existence.

They came back to me within 90 mins and said that they are still going and could they help with my problem.

2 emails and less than an hour later I am up and running !!!!

Now that is what I call BEST SERVICE !!

It's a shame that YT cannot support their own product....

Cheers

Lizardpoint

taoyoyo · Post by **taoyoyo** » Mon Apr 11, 2011 5:13 pm

Lizardpoint wrote:Out of pure desperation I contacted their European distributor to see if Yellow Tools were still in existence.

They came back to me within 90 mins and said that they are still going and could they help with my problem.

2 emails and less than an hour later I am up and running !!!!

Now that is what I call BEST SERVICE !!

It's a shame that YT cannot support their own product....

Cheers

Lizardpoint

That's good news... who did you speak to at BS?

I'll probably drop him a line too!

Lizardpoint · Post by **Lizardpoint** » Mon Apr 11, 2011 5:30 pm

taoyoyo wrote:
That's good news... who did you speak to at BS?

I'll probably drop him a line too!

A splendid chap called Wolfgang and another equally splendid chap called Robert.

Drop them a mail on support (at) bestservice (dot) de

Great support.....

What is the problem you are having ?

Cheers

Lizardpoint

YellowTools - support??????