As an ex music retail veteran, I totally understand the plight. You were awesome helping me make this decision, which is a pretty big one to me. My disappointment would have dissipated pretty quickly if the site had simply said, "Limited stock, more coming soon" or "Currently sold out of this popular item, more expected XX/XX" and I'd just patiently waited. I only got angry because there was every indication that it was in stock ("Item added 5/21") and I saw the credit charge go though, which is normally something that happens when an item ships. At least that's how it's always worked at places I've worked and at places I buy from.Uncle E wrote:Thanks! Kemper is a bit tough for us because we can't afford to stock more than half a dozen and they themselves only bring a limited amount into the country at a time. It just so happens that the stars almost aligned here, where they received a shipment and are sending them at nearly the same time as this order, it was unfortunately just not aligned enough.Hink wrote:Keep in mind that they are not one of the music retail giants and it's not easy for them to stock big ticket items.
btw, I think we're one of the Top 10 grossing independent stores in the US now.
Some day, my friend, some day.I have felt bad because I have bought things (like my Jet City 50 watt) from AMS and not from Eric. I like the three payments billed to my card over three months that AMS has
No hard feelings, but I think you'd do a bit better service to your customers if you just adopted a different policy when it came to temporarily out of stock. A simple line on the confirmation email explaining there was going to be a wait would have made a ton of difference. Don't worry, my G.A.S. is endless. They'll be other purchases.
