KVR Audio

idoru97214 · Post by **idoru97214** » Mon Sep 04, 2023 12:12 pm

mi-os wrote: Fri Sep 01, 2023 9:29 pm Soundpaint? Nice try, but no thanks. More dependencies for at best mediocre samples? Why would anyone need or want that?

After having to deal with NI dropping support for old products i also wouldn't want to go into the next disaster waiting to happen regarding long term reliability. No need for more headaches.

soundpaint soundPAINT SOUNDPAINT

YOU WILL PAINT WITH SOUND ITSELF

and yes, cast off the shackles of the sad state of native instruments

osiris · Post by **osiris** » Mon Sep 04, 2023 5:56 pm

What a PITA. I had Access up this morning and it says there's a new version available. I update it and now it wants me to log in again, but I keep getting a 'Can't log in' error even though I can log in to the website and my account. So now I'm reading, oh you may have to roll back to Access V1. Should they check it's going to work or is this how they treat legacy customers who haven't upgraded?

BBFG# · Post by **BBFG#** » Mon Sep 04, 2023 6:03 pm

Tried that, it won't let me roll back.

dlandis · Post by **dlandis** » Mon Sep 04, 2023 6:31 pm

osiris wrote: Mon Sep 04, 2023 5:56 pm I had Access up this morning and it says there's a new version available. I update it and now it wants me to log in again, but I keep getting a 'Can't log in' error even though I can log in to the website and my account. So now I'm reading, oh you may have to roll back to Access V1. Should they check it's going to work or is this how they treat legacy customers who haven't upgraded?

Give it a day or two; NI had a "60% off everything" sales glitch over the weekend that they are sorting out. Chances are that most of the issues stem from this.

osiris · Post by **osiris** » Mon Sep 04, 2023 8:55 pm

I don't know. In my account is a spot marked 'Legacy Products'. I think all mine are. At least AFAIK they all work. I'll be very upset if they go into Demo mode. I have Reaktor 5 but I'm always pulling up v6 and getting the Demo warning until I realize it's the wrong version.

YesYeah · Post by **YesYeah** » Mon Sep 04, 2023 9:14 pm

Something blew up at NI. Lots of people (incl. me) are having issue accessing Access
https://community.native-instruments.co ... -log-in/p4

chk071 · Post by **chk071** » Mon Sep 04, 2023 9:18 pm

Yep, I'm having the same issue.

dlandis · Post by **dlandis** » Mon Sep 04, 2023 9:27 pm

osiris wrote: Mon Sep 04, 2023 8:55 pm I don't know. In my account is a spot marked 'Legacy Products'. I think all mine are. At least AFAIK they all work. I'll be very upset if they go into Demo mode. I have Reaktor 5 but I'm always pulling up v6 and getting the Demo warning until I realize it's the wrong version.

I can't speak to legacy product issues, per se, but once they get the erroneous sale issue straightened out, I'm guessing everything should go back to normal.

nightjar · Post by **nightjar** » Tue Sep 05, 2023 12:27 am

I wonder if this is related to merging accounts from iZotope...

chk071 · Post by **chk071** » Tue Sep 05, 2023 7:49 am

Problem is solved, by the way.

noiseboyuk · Post by **noiseboyuk** » Tue Sep 05, 2023 7:55 am

For those affected / interested / curious, from NI on their forums:

Hi everyone,

Thanks for bringing the issue to our attention. We had a temporary pricing error in our online shop from 3 am to 2:30 pm last Sunday, September 3. This error caused nearly all products to be discounted by over 60%. Once we became aware of the issue, we identified the root cause and made the necessary fix.

If you purchased software products during this timeframe, your order will remain unaffected. We recognize that these orders have already been fulfilled and we respect the fact that you may have already installed and used them in your projects.

Unfortunately we cannot honor the prices on any hardware orders that were placed during this period. We sincerely apologize for any inconvenience and disappointment this might cause. These orders will be cancelled and we have begun to issue the refunds. This may take a few days to arrive depending on your payment method. As a gesture of goodwill, we are offering all affected customers a 10% voucher for future hardware purchases which will be sent out via email today. We know a situation like this can be frustrating and we appreciate your understanding. Looking forward, we can assure you that we have adjusted our process to prevent such errors in the future.

If you have any questions about your order, please reach out to our Customer Care team here: https://support.native-instruments.com/ ... 0000092537 I'll be closing this thread as the matter pertains to specific order details, which are best addressed by our dedicated support team.

Which sounds to me as good a salvage job as could be realistically hoped for.

chk071 · Post by **chk071** » Tue Sep 05, 2023 7:58 am

nevermind

osiris · Post by **osiris** » Tue Sep 05, 2023 11:34 am

They sent me an email with a link telling me to download the prior version. 24 turnaround on a ticket is a fast response with points because it was a holiday here. Imma try and log in again and see if it works, but I don't ever remember Access not being able to login or being asked to put login info in.

aMUSEd · Post by **aMUSEd** » Tue Sep 05, 2023 12:37 pm

I believe the issue is fixed now

elassi · Post by **elassi** » Tue Sep 05, 2023 3:14 pm

noiseboyuk wrote: Tue Sep 05, 2023 7:55 am For those affected / interested / curious, from NI on their forums:

Hi everyone,

Thanks for bringing the issue to our attention. We had a temporary pricing error in our online shop from 3 am to 2:30 pm last Sunday, September 3. This error caused nearly all products to be discounted by over 60%. Once we became aware of the issue, we identified the root cause and made the necessary fix.

If you purchased software products during this timeframe, your order will remain unaffected. We recognize that these orders have already been fulfilled and we respect the fact that you may have already installed and used them in your projects.

Unfortunately we cannot honor the prices on any hardware orders that were placed during this period. We sincerely apologize for any inconvenience and disappointment this might cause. These orders will be cancelled and we have begun to issue the refunds. This may take a few days to arrive depending on your payment method. As a gesture of goodwill, we are offering all affected customers a 10% voucher for future hardware purchases which will be sent out via email today. We know a situation like this can be frustrating and we appreciate your understanding. Looking forward, we can assure you that we have adjusted our process to prevent such errors in the future.

If you have any questions about your order, please reach out to our Customer Care team here: https://support.native-instruments.com/ ... 0000092537 I'll be closing this thread as the matter pertains to specific order details, which are best addressed by our dedicated support team.
Which sounds to me as good a salvage job as could be realistically hoped for.

The hardware ordering failure will be a big issue for them in case they've sent order confirmations upon ordering...

OTH they would certainly agree to one's order cancelling if it'd be sent to them right after ordering (which they must not accept due to German law once the order has been confirmed).

So... live and let live. We all produce errors from time to time...

Sad state of Native Instruments