KVR Audio

munchkin · Post by **munchkin** » Mon Jul 30, 2012 9:58 am

Ingonator wrote:
munchkin wrote: I sent them a support ticket on Saturday but so far they haven't replied. When I enter the code it states that the discount is "0.00" which is why a discount isn't applied. There must be something wrong with their discount system. Anyone know how long it takes for Arturia to reply to support tickets?
I just got an email that the inquiry will be transferred from the technical support team to the people at the sales department. Hopefully there will be a solution soon.

Ingo

Great! Thanks for the feedback. Hopefully they'll sort it out soon.

Waza · Post by **Waza** » Mon Jul 30, 2012 6:46 pm

Yip bought it yesterday and i'm loving all of the Vst's so far.

Now just to get my head around them and make some descent soundbanks for each of them.

ATS · Post by **ATS** » Tue Jul 31, 2012 4:06 am

Waza wrote:Yip bought it yesterday and i'm loving all of the Vst's so far.

Now just to get my head around them and make some descent soundbanks for each of them.

some of those synths look pretty daunting to me.

Waza · Post by **Waza** » Tue Jul 31, 2012 10:42 am

not really they're all based on the same principles.

Here is a really good video tutorial on one of the synths and you can transfer this onto any synths.

Part 1

Part 2

Part 3

Part 4

part 5

munchkin · Post by **munchkin** » Tue Jul 31, 2012 3:26 pm

munchkin wrote:
Ingonator wrote:
munchkin wrote: I sent them a support ticket on Saturday but so far they haven't replied. When I enter the code it states that the discount is "0.00" which is why a discount isn't applied. There must be something wrong with their discount system. Anyone know how long it takes for Arturia to reply to support tickets?
I just got an email that the inquiry will be transferred from the technical support team to the people at the sales department. Hopefully there will be a solution soon.

Ingo
Great! Thanks for the feedback. Hopefully they'll sort it out soon.

UPDATE:

I got an email from sales yesterday who suggested that I enter the code manually but I emailed back to say that I had already done this and it still didn't work.

I haven't heard anything since then so I'm not sure when the coupon code will be fixed.

Ingonator · Post by **Ingonator** » Tue Jul 31, 2012 4:10 pm

munchkin wrote:
munchkin wrote:
Ingonator wrote:
munchkin wrote: I sent them a support ticket on Saturday but so far they haven't replied. When I enter the code it states that the discount is "0.00" which is why a discount isn't applied. There must be something wrong with their discount system. Anyone know how long it takes for Arturia to reply to support tickets?
I just got an email that the inquiry will be transferred from the technical support team to the people at the sales department. Hopefully there will be a solution soon.

Ingo
Great! Thanks for the feedback. Hopefully they'll sort it out soon.
UPDATE:

I got an email from sales yesterday who suggested that I enter the code manually but I emailed back to say that I had already done this and it still didn't work.

I haven't heard anything since then so I'm not sure when the coupon code will be fixed.

Hi,

exactly the same email here. As if i had not tried that already...
No answer to my reply/email from yesterday so far.

I had to spend some unplanned money for my car today so maybe i'll either pass with the upgrade or just get Jupiter 8V but let's see.
Based on the synths i already got the V-Collection is no real must have for me but it would be a nice addition. Anyway the full price would be too much for me.

Ingo

elipsis1 · Post by **elipsis1** » Tue Jul 31, 2012 4:26 pm

http://soundcloud.com/elipsis1/inhumane

All V Collection 3, except for FX from Wave Alchemy. Valhalla Room was used as well.

Spark VDM is really nice, I used the "Linn Dream" kit or whatever...

I think that kick may have been from a different spark kit though.

Let me know what you guys think, just threw this together this morning.

I'm very glad I waited to upgrade, it was a great deal.

munchkin · Post by **munchkin** » Tue Jul 31, 2012 4:52 pm

Ingonator wrote:
munchkin wrote:
munchkin wrote:
Ingonator wrote:
munchkin wrote: I sent them a support ticket on Saturday but so far they haven't replied. When I enter the code it states that the discount is "0.00" which is why a discount isn't applied. There must be something wrong with their discount system. Anyone know how long it takes for Arturia to reply to support tickets?
I just got an email that the inquiry will be transferred from the technical support team to the people at the sales department. Hopefully there will be a solution soon.

Ingo
Great! Thanks for the feedback. Hopefully they'll sort it out soon.
UPDATE:

I got an email from sales yesterday who suggested that I enter the code manually but I emailed back to say that I had already done this and it still didn't work.

I haven't heard anything since then so I'm not sure when the coupon code will be fixed.
Hi,

exactly the same email here. As if i had not tried that already...
No answer to my reply/email from yesterday so far.

I had to spend some unplanned money for my car today so maybe i'll either pass with the upgrade or just get Jupiter 8V but let's see.
Based on the synths i already got the V-Collection is no real must have for me but it would be a nice addition. Anyway the full price would be too much for me.

Ingo

I wonder how many people are having the same problem? My discount is for 199 euros. Perhaps that's the coupon that's not working properly. I'm also getting cold feet so unless Arturia hurry up they'll lose sales. I even sent them a link to this thread in my reply but no one from Arturia has responded. They don't seem to be taking this seriously.

losan · Post by **losan** » Tue Jul 31, 2012 5:30 pm

I also have a (but another) problem.
I was able to use the code, but didn't get a confirmation email from Arturia
(just one from paypal), and did not received an authorisation code.

But what annoys me slowly, is that I did not get a reply from support at all.
Did sent a reminder to them now...

Ingonator · Post by **Ingonator** » Tue Jul 31, 2012 5:55 pm

munchkin wrote:
I wonder how many people are having the same problem? My discount is for 199 euros. Perhaps that's the coupon that's not working properly. I'm also getting cold feet so unless Arturia hurry up they'll lose sales. I even sent them a link to this thread in my reply but no one from Arturia has responded. They don't seem to be taking this seriously.

My original plan was to buy Jupiter 8V only. I just used the "Killerkitty" deal at JRR Shop and ordered Jupiter 8V (download license) for just 65 Euros (99 Euros at Arturia)!!

Maybe after registering the plugin i'll receive a different coupon code...

Ingo

munchkin · Post by **munchkin** » Tue Jul 31, 2012 6:54 pm

Ingonator wrote:
munchkin wrote:
I wonder how many people are having the same problem? My discount is for 199 euros. Perhaps that's the coupon that's not working properly. I'm also getting cold feet so unless Arturia hurry up they'll lose sales. I even sent them a link to this thread in my reply but no one from Arturia has responded. They don't seem to be taking this seriously.
My original plan was to buy Jupiter 8V only. I just used the "Killerkitty" deal at JRR Shop and ordered Jupiter 8V (download license) for just 65 Euros (99 Euros at Arturia)!!

Maybe after registering the plugin i'll receive a different coupon code...

Ingo

I thought about doing this also. So far I have three products, Analog Lab, Mini V and SPARK Vintage. If we buy another synth at JRR for 65 Euros then will the upgrade at Arturia drop to 149 Euros or 99 Euros for the V Collection? If it's 149 Euros then buying another synth from JRR (even at discount) isn't worth it. If the V Collection upgrade is only 99 Euros for customers with four synths then this is a very good strategy.

The problem is, how do we know whether Arturia will lower the upgrade price if we buy another synth? Maybe the coupon codes are now fixed?

It's a bit of a risk.

munchkin · Post by **munchkin** » Tue Jul 31, 2012 6:58 pm

losan wrote:I also have a (but another) problem.
I was able to use the code, but didn't get a confirmation email from Arturia
(just one from paypal), and did not received an authorisation code.

But what annoys me slowly, is that I did not get a reply from support at all.
Did sent a reminder to them now...

Well, us three have contacted Arturia support about purchasing problems so I imagine others have as well. Perhaps they are trying to solve the different problems which is taking some time or they aren't bothered at all. It's hard to tell.

Ingonator · Post by **Ingonator** » Tue Jul 31, 2012 7:02 pm

munchkin wrote:
Ingonator wrote:
munchkin wrote:
I wonder how many people are having the same problem? My discount is for 199 euros. Perhaps that's the coupon that's not working properly. I'm also getting cold feet so unless Arturia hurry up they'll lose sales. I even sent them a link to this thread in my reply but no one from Arturia has responded. They don't seem to be taking this seriously.
My original plan was to buy Jupiter 8V only. I just used the "Killerkitty" deal at JRR Shop and ordered Jupiter 8V (download license) for just 65 Euros (99 Euros at Arturia)!!

Maybe after registering the plugin i'll receive a different coupon code...

Ingo

I thought about doing this also. So far I have three products, Analog Lab, Mini V and SPARK Vintage. If we buy another synth at JRR for 65 Euros then will the upgrade at Arturia drop to 149 Euros or 99 Euros for the V Collection? If it's 149 Euros then buying another synth from JRR (even at discount) isn't worth it. If the V Collection upgrade is only 99 Euros for customers with four synths then this is a very good strategy.

The problem is, how do we know whether Arturia will lower the upgrade price if we buy another synth? Maybe the coupon codes are now fixed?

It's a bit of a risk.

Possible but i already got SEM V and Prophet V and now will get Jupiter 8V. Not to forget the free Minimoog V Original. For me those are the Arturia synths i really wanted and when i finally get the discount (or a working code) at Arturia i'll rethink about the upgrade.

UPDATE:
Just received (from JRRshop) and registered the license for Jupiter 8V.

Ingo

UltimateOutsider · Post by **UltimateOutsider** » Tue Jul 31, 2012 7:23 pm

Man this thread is haunting me. Arturia sent me an email saying I could get the collection for $299.

I'm trying to save up for a couple of hardware synths but dang this collection's so tempting. I would buy this thing in a second if it were $99-199.

Aiynzahev · Post by **Aiynzahev** » Tue Jul 31, 2012 7:31 pm

So I demoed the SEM today. Really nice! I love the creamy sound it is very smooth.

I would jump on these, but doesnt it drive you a little crazy that they keep the synths so restricted?

One the one hand they do have some very cool features, on the other they are very basic just like the originals. In the VST world where you can do so much.. oh well.

Arturia V Collection 3